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My 3CX system runs flawlessly for on-site extensions, yet every time we place or receive external calls the line drops or never connects. I need an experienced 3CX specialist to dive straight into troubleshooting and eliminate these connection problems. You’ll get full remote access to the PBX (version 18 on Debian), SIP trunk details, and firewall console. I’m looking for someone who can: • Analyse logs and packet captures to spot what blocks or misroutes the calls • Adjust firewall rules, SIP trunk parameters, STUN or SBC settings as needed • Test several scenarios until every external call completes with stable audio • Leave me with a brief summary of the root cause and the exact changes you made Internal calls are fine, so the focus is exclusively on external connectivity; no installation or general configuration work is required. If you’ve solved similar issues with 3CX before, especially across mixed networks and VoIP providers, I’d like to get this fixed as soon as possible.
Projektin tunnus (ID): 40312687
12 ehdotukset
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Aktiivinen 17 päivää sitten
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12 freelancerit tarjoavat keskimäärin $27 USD tätä projektia

As a distinguished Network, Cybersecurity, VoIP, and System Engineer with over 10 years of experience, I am familiar with the intricate details of troubleshooting issues exactly like yours. Before we even start with the project, let me assure you that I firmly understand the challenge at hand. From examining logs to packet captures, I have acquired master diagnostic and analytical skills necessary to navigate through complex system networks. On top of that, my versatility is one of the many reasons why I would be the perfect fit for your project. With proficiencies spanning from Cisco to VMware and IBM to Microsoft HyperV, my vast knowledge in a diverse range of technologies ensures you obtain not only the best-customized solution but one following the best practice. What sets me apart from others is my uncompromising dedication to deliver beyond clients' expectations. You are not merely hiring a 3CX specialist; you are bringing on board an unwavering problem solver who enjoys nothing more than unraveling the mysteries of resilient systems like yours. Let's untangle this web and get your external call connections operating smoothly!
$30 USD 1 päivässä
7,2
7,2

As an 11-year veteran in the network and system administration space, with an extensive skill set that overlaps perfectly with this project, I'm the missing piece you need to resolve your external call issues. My CCNP and CCNA certifications coupled with my real-life experience with 3CX systems make me uniquely qualified for this task. Not only am I comfortable working with the mentioned version on Debian, but I am also very adept at troubleshooting complex connection problems like these. You can count on me to meticulously analyse logs and packet captures, ensuring we pinpoint and rectify any issues that may be blocking or misrouting your calls. From adjusting firewall rules to SIP trunk parameters, STUN or SBC settings - I'm well-versed in adapting protocols to overcome connectivity hiccups. Moreover, my experience in working across mixed networks and VoIP providers will go a long way in ensuring the stability and consist Lastly, I understand that a project's success isn't just about the miles of cables we laid down or the changes we made to routing tables; it's about getting you up and running as soon as possible with a thorough overview of why the problem occurred. It would be an honor to leave you not just with a fixed external connectivity but also a well-summarized root cause analysis of what went wrong and what specific adjustments were employed to remedy it. Trust me with your project – your 3CX system will hum harmoniously again in no time!
$58 USD 1 päivässä
6,8
6,8

Hi, I can quickly troubleshoot and fix your 3CX external call issues. I have experience with 3CX v18 on Debian, SIP trunks, firewall configs, and VoIP diagnostics. I’ll analyze logs and packet captures, identify routing or NAT issues, adjust SIP and firewall settings, and test thoroughly to ensure stable external calls. You’ll get a clear summary of the root cause and fixes. Ready to start immediately.
$20 USD 7 päivässä
2,5
2,5

Hello Sir, I can help troubleshoot and resolve the external calling issues on your 3CX system. With 7+ years of experience in VoIP systems and SIP configurations, I have worked on similar issues involving call drops, routing problems, and firewall or trunk misconfigurations. I will analyze logs and call behavior, review firewall and SIP trunk settings, and make the necessary adjustments to ensure external calls connect properly with stable audio. I will also test different call scenarios and provide a clear summary of the root cause along with the fixes applied. Please message me so we can access your system and resolve the issue quickly. Best regards, SoftNexus Technologies
$20 USD 1 päivässä
1,0
1,0

As a tech enthusiast and full-stack developer, I have spent the past several years honing my expertise across diverse programming languages and frameworks, including ones relevant to 3CX like PHP and Python. Throughout my professional trajectory, from web and app development to AI projects, I have been dedicated to addressing complex issues head-on; this includes tackling connectivity challenges similar to yours. Rest assured that your external call issue is in capable hands – I possess the technical fluency you need to analyse logs, identify potential blockers, modify SIP trunk settings, and also work with firewalls if required. Finally, my primary intention is the utmost satisfaction of my clients, aligning perfectly with your desire to get this issue resolved as soon as possible. I am confident about providing a long-term solution by tracing the root cause for all dropping lines or unsuccessful external calls and giving you detailed reports of all the changes made. So let's get connected on this project
$10 USD 7 päivässä
2,0
2,0

Hello, my 3CX system works perfectly for internal extensions, but external calls drop or fail to connect. I need an experienced 3CX specialist to troubleshoot these issues and ensure stable connectivity for all inbound and outbound external calls. Full remote access to the PBX (version 18 on Debian), SIP trunk details, and firewall console will be provided for analysis. Hello, the scope includes reviewing logs and packet captures to identify call-blocking or misrouting issues, adjusting firewall rules, SIP trunk parameters, STUN/SBC settings, and testing multiple scenarios until external calls are reliable. A brief summary of the root cause and applied changes is required upon completion. Prior experience resolving 3CX external call issues across mixed networks and VoIP providers is essential.
$20 USD 2 päivässä
0,0
0,0

Hello! I’m a Full-Stack Developer with strong experience in Linux, VoIP, and 3CX PBX systems, and I’d be glad to help resolve your external call issues. I understand your 3CX v18 system works fine internally, but external calls drop or fail, and you need precise troubleshooting to identify and fix the root cause. The goal is to analyse logs, packet captures, and network settings to ensure stable external call connectivity without impacting internal calls. Rapid resolution, detailed root cause analysis, and actionable documentation are essential to prevent recurrence. My approach will start with reviewing your 3CX logs, SIP trunk configuration, and firewall rules to detect misroutes or blocked traffic. I will analyse packet captures for dropped or failed sessions, check STUN/SBC settings, and adjust parameters to ensure consistent registration and call flow. I’ll run multiple test scenarios for inbound and outbound calls to validate connectivity and stable audio. Finally, I’ll provide a concise summary of findings, changes applied, and recommendations to maintain reliable external calls. I’m ready to quickly diagnose and fix your external call issues, ensuring your 3CX system runs flawlessly for all users.
$20 USD 7 päivässä
0,0
0,0

The described problem is unlikely to occur without human intervention to modify the configuration: 1. External factors: Changes on the carrier side, SIP Trunk providers upgrading their platforms, changing proxy server IPs, modifying registration cycles or policies without notifying customers, public IP changes, firewall automatic updates, certificate expiration. 2. Debian disk space is full, NAT table entries are corrupted; you've probably already tried the reboot method. If using SIP trunking: 90% of the time it's a firewall or SIP ALG issue, or the 3CX's public IP has changed but the carrier hasn't updated the IP whitelist. We focus more on E1 devices and lines, and Wireshark packet capture analysis is one option for troubleshooting and locating the problem.
$20 USD 1 päivässä
0,0
0,0

Hendon, United Kingdom
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