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Instagram Ads Storie - Problem

I need to promote a Instagram Stories Multi-Card Carousel in my adds painel on Facebook. I do all right but when I click to create the campaign it shows this message:

Aspect Ratio Not Supported: Instagram Explore only supports aspect ratios up to 4:5 tall and 1.91:1 wide.

But the 3 videos are in the correct size. I need to fix it and promote this stories ads. I'm sending as an attachment the message that appears and one of the 3 videos to see the configuration.

I need someone that help me with that.

Taidot: Markkinointi Facebookissa, Markkinointi sosiaalisessa mediassa, Instagram Marketing

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Tietoa työnantajasta:
( 11 arvostelua ) São Paulo, Brazil

Projektin tunnus: #30629391

Myönnetty käyttäjälle:

msshamanth2001

Hi sir I understand your problem of aspect ratio. I saw your video details. It is 15mb sized. 2:3 ratio I have got an idea what is wrong with it. so hope you message me. I have solved a similar problem of my client. Lisää

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oxinowtech

Hi! I happened to see the job post and really like to bid on your project. Well, I am a Social media marketer with 5 years of experience handling multiple platforms and handling number of projects for multinational com Lisää

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Marwaelsebaiy

Good morning i can help you to edit the video and fix the error and then upload the right one on Instagram account again .

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pattimabilin

Hi i can help you with video and photo dimension. I have years of experience in editing and my expertise include resizing and configuring files for social media flatform. Hit me up a message if you are interested, i Lisää

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Lia1222

Me dedico a subir contenido en instagram y puedo ayudarte con tu problema de video, y asi poderlo publicar sin problemas

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kishanpatelrk95

Dear sir, I examined your project carefully .It seems very easy for me to complete . I have an experience about Video for more than five years . If you give me the project ,I will complete it very carefully and in t Lisää

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