Instagram Ads Storie - Problem

I need to promote a Instagram Stories Multi-Card Carousel in my adds painel on Facebook. I do all right but when I click to create the campaign it shows this message:

Aspect Ratio Not Supported: Instagram Explore only supports aspect ratios up to 4:5 tall and 1.91:1 wide.

But the 3 videos are in the correct size. I need to fix it and promote this stories ads. I'm sending as an attachment the message that appears and one of the 3 videos to see the configuration.

I need someone that help me with that.

Taidot: Markkinointi Facebookissa, Markkinointi sosiaalisessa mediassa, Instagram Marketing

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Tietoa työnantajasta:
( 11 arvostelua ) São Paulo, Brazil

Projektin tunnus: #30629391

Myönnetty käyttäjälle:


Hi sir I understand your problem of aspect ratio. I saw your video details. It is 15mb sized. 2:3 ratio I have got an idea what is wrong with it. so hope you message me. I have solved a similar problem of my client. Lisää

$20 USD 1 päivässä
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Hello My name is Oleksandr and I will be glad help you with Digital marketing and bring to you thousands of new customers! I am Certified Marketing Expert & Analyst with 10 years of experience in digital marketing wi Lisää

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Hello sir, I have been working in social media management, SEO, community manager, video editing, content creation, copywriting, web research and admin support work. Our services to process social media marketing Lisää

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Good day, Sir- I saw your project now. and I am interested in your project. I am a skilled Digital Marketer with over 5 years of experience in Digital marketing> Email marketing, SEO, Social Media Marketing, Facebook M Lisää

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✓Hello dear client, I have read the details of your project and I can start working on your project right now . I have 5+ years experience in Digital Marketing. Kindly send me a message for further discussions. Regar Lisää

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Hi! I happened to see the job post and really like to bid on your project. Well, I am a Social media marketer with 5 years of experience handling multiple platforms and handling number of projects for multinational com Lisää

$50 USD 1 päivässä
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Good morning i can help you to edit the video and fix the error and then upload the right one on Instagram account again .

$35 USD 7 päivässä
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Hi i can help you with video and photo dimension. I have years of experience in editing and my expertise include resizing and configuring files for social media flatform. Hit me up a message if you are interested, i Lisää

$40 USD 4 päivässä
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Me dedico a subir contenido en instagram y puedo ayudarte con tu problema de video, y asi poderlo publicar sin problemas

$35 USD 7 päivässä
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Dear sir, I examined your project carefully .It seems very easy for me to complete . I have an experience about Video for more than five years . If you give me the project ,I will complete it very carefully and in t Lisää

$25 USD 1 päivässä
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