Suljettu

Customer Service Rep

FUNDAMENTAL COMPONENTS

The role of the Customer Service Representative is to be customer-focused, courteous, and empathetic.

As a service professional you will use your knowledge of plans, products and systems to provide information and resolve member issues. After an extensive training, you will be a keen problem solver who takes ownership of customer needs using your knowledge, expertise and passion to assist members in navigating and accessing healthcare anywhere in the world. Hours of operation are 24x7 365 days a year including weekends and all holidays. Must have excellent attendance. Candidates are eligible to earn quarterly performance bonuses.

BACKGROUND/EXPERIENCE desired:

Bi-Lingual: Fluent in Portuguese

Customer Service experience in a transaction based environment such as a call center; retail or production environment.

Strong communication and problem solving skills.

Empathy towards customers needs and concerns.

Strong computer navigation and typing skills.

Ability to manage multiple tasks in a transaction / high volume based environment.

Must be able to work varying shifts including nights, weekends and holidays.

Must be able to pass the required oral and/or written bilingual testing.

Background check will be conducted.

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

ADDITIONAL JOB INFORMATION

Proactively assess customer issues, circumstances, problems, expectations and needs.

Take ownership of each customer contact and partner with other departments to successfully

resolve their issues.

Identify the customer needs beyond the initial inquiry by answering the unasked questions.

Resolve issues without or with limited management intervention.

Respond quickly to meet customer needs and resolve problems.

Be an advocate for the member and provide education to support their health.

Demonstrate proficiency with MS Office Suite and/or other business applications and strong

keyboard navigation skills, are also required.

Be resilient and adaptable to changes in priorities, high call volumes business and customer

Taidot: puhtaaksikirjoittaminen, tiedonsyöttö, Excel, verkkohaku

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Tietoa työnantajasta:
( 0 arvostelua ) Buffalo, United States

Projektin tunnus: #18166529

19 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön

Hrmlordmagnus

Hi there! I'm a customer care specialist and I have been helping businesses like yours offer top notch customer service for the past 5 years. My empathic temperament helps me makes it easier for me to understand and Lisää

$15 USD / tunti
(1 arvostelu)
0.8
venkatmuruga9

Good t

$22 USD / tunti
(0 arvostelua)
0.0
marquesfag

Olá posso divulgar seu projeto nas redes sociais bem como distribuir Folder nas escolar hospitais clínicas be demonstrat o produto posso economizar no transporte uso bicicleta Relevant Skills and Experience Ecperienc Lisää

$20 USD / tunti
(0 arvostelua)
0.0
bgamaleldeen

I have been in this field for almost 10 years now so simply its what I do for a living. I worked as a travel agent in the customer service department for 7 years out of the 10 years. 2 years as a tier 1 agent and 4 yea Lisää

$22 USD / tunti
(0 arvostelua)
0.0
Laurauchoa17

I have more than one year working with customer service in Portuguese, leading a Portuguese team in Globalegrow company. I would love work with you guys! Check my profile, I believe I am what you are looking for.

$22 USD / tunti
(0 arvostelua)
0.0
sjlima1122

Hello, I am the best you will find. I have more than 8 years customer service experience, 3 years of content moderation working Facebook, Instagram and Youtube, for clients like Supercell, UBER, Netflix, Kamimoto, Lisää

$22 USD / tunti
(0 arvostelua)
0.0
ashishrai13195

I am agree your work

$22 USD / tunti
(0 arvostelua)
0.0
stahir997

i can do this easily Relevant Skills and Experience i am good in operating a computer

$22 USD / tunti
(0 arvostelua)
0.0
siabir2016

Hy Frend....I am a new man of the project. But I am easyly finish the project.

$22 USD / tunti
(0 arvostelua)
0.0
mailtotbalaji

Good in web technology. Deliverables will be as expected and sometime more than that. Will follow the time line in line with sound deliverables. Fast in typing

$22 USD / tunti
(0 arvostelua)
0.0
andrewreid35

Hi there! I am a very well trained and punctual worker who will get the work done at all time. I am an excellent people person who will uphold and maintain high standards. Fast typer too!

$16 USD / tunti
(0 arvostelua)
0.0
$22 USD / tunti
(0 arvostelua)
0.0
$22 USD / tunti
(0 arvostelua)
0.0
IsaacEspino

I have extensive experience in the Customer Service field, 7 years in total. Have worked in Microsoft campaigns and have also worked in Management within these campaigns. My friendly voice and excellent phone etiquette Lisää

$17 USD / tunti
(0 arvostelua)
0.0
sibtaingull0305

i am a graphic designer. i am already work in graphics field. i will make your project properly as your demand or need.

$22 USD / tunti
(0 arvostelua)
0.0
$27 USD / tunti
(0 arvostelua)
0.0
hermandanajr10

Hi, I am a representative of a BPO company based here in the Philippines. We are currently looking for clients whom we can offer our services. Our main goal is to make our clients save money on manpower and resource Lisää

$16 USD / tunti
(0 arvostelua)
0.0
techno76

i am expert in data entry and PDF conversion.i have in online transaction i have good communication skill and work will be done on time with accuracy.

$17 USD / tunti
(0 arvostelua)
0.0
ShadyEmad19

I am a fast copy typer, as I am professional on Microsoft Office, which makes me available for this job.

$22 USD / tunti
(0 arvostelua)
0.0