The role of the Customer Service Representative is to be customer-focused, courteous, and empathetic.
As a service professional you will use your knowledge of plans, products and systems to provide information and resolve member issues. After an extensive training, you will be a keen problem solver who takes ownership of customer needs using your knowledge, expertise and passion to assist members in navigating and accessing healthcare anywhere in the world. Hours of operation are 24x7 365 days a year including weekends and all holidays. Must have excellent attendance. Candidates are eligible to earn quarterly performance bonuses.
Bi-Lingual: Fluent in Portuguese
Customer Service experience in a transaction based environment such as a call center; retail or production environment.
Strong communication and problem solving skills.
Empathy towards customers needs and concerns.
Strong computer navigation and typing skills.
Ability to manage multiple tasks in a transaction / high volume based environment.
Must be able to work varying shifts including nights, weekends and holidays.
Must be able to pass the required oral and/or written bilingual testing.
Background check will be conducted.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
ADDITIONAL JOB INFORMATION
Proactively assess customer issues, circumstances, problems, expectations and needs.
Take ownership of each customer contact and partner with other departments to successfully
resolve their issues.
Identify the customer needs beyond the initial inquiry by answering the unasked questions.
Resolve issues without or with limited management intervention.
Respond quickly to meet customer needs and resolve problems.
Be an advocate for the member and provide education to support their health.
Demonstrate proficiency with MS Office Suite and/or other business applications and strong
keyboard navigation skills, are also required.
Be resilient and adaptable to changes in priorities, high call volumes business and customer
19 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön
I have more than one year working with customer service in Portuguese, leading a Portuguese team in Globalegrow company. I would love work with you guys! Check my profile, I believe I am what you are looking for.
Good in web technology. Deliverables will be as expected and sometime more than that. Will follow the time line in line with sound deliverables. Fast in typing
Hi there! I am a very well trained and punctual worker who will get the work done at all time. I am an excellent people person who will uphold and maintain high standards. Fast typer too!