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Technical Solutions Representative

Please find the Job Description below:

Technical Solutions Rep II

VividOptimizers

Winnipeg, MB

Job details

Job type

Full-time

Night shifts only

Full Job Description

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

* Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

* Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

* Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).

* Begin to proactively assist customers to avoid or reduce problem occurrence.

* Work is often reviewed by Supervisor or Team Lead.

Education and Experience Required:

* High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:

* Articulate in excellent written and verbal communication skills.

* Experience in customer facing role either remote or face to face.

* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

* Demonstrated problem solving skills.

* Accuracy in data entry.

* Excellent fluency in language to be supported.

* Experience in a phone based remote role, e- support, e-chat, or similar.

* Familiarity with computer technology.

* Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Taidot: Englanti (Yhdysvallat), Viestintä, Tekninen tuki

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Tietoa työnantajasta:
( 36 arvostelua ) Delhi, India

Projektin tunnus: #30113516

3 freelanceria on tarjonnut keskimäärin ₹183333 tähän työhön

chnsci

I have seen through your requirements, and I am desperate to work for you. I am an expert in Technical Support, English (US), Communications and interested in your project. I work and finish on time and provide high-q Lisää

₹150000 INR 45 päivässä
(3 arvostelua)
1.5
harold080792

Hello, Hope all is well. I am confident I am the best fit for the jo. Been working in the customer service industry for 5 years with almost 2 years experience as technical support representative for a Telco company i Lisää

₹200000 INR 30 päivässä
(0 arvostelua)
2.2
Nirmal5828

Hi, I am Microsoft certified professional with research background,efficient in data entry work and customer problem solving method.I have 2 years experience in handling customer service account. I would like to work o Lisää

₹200000 INR 7 päivässä
(0 arvostelua)
0.0