Suljettu

Customer Service Representative: Web2Print Website

Responsibilities

1. Predominantly communicating with customers by email:

• Communicating about progress of their jobs;

• Sending a comprehensive quote;

• Following up on artwork;

• Addressing questions around product options, features and pricing;

• Confirming if all invoicing is up to date;

• Processing requests for design work;

• Processing and sending invoices;

• Aiding customers to ensure they find the right product/service.

2. Investigating and solving customer problems:

• Some are rather easy, but you will occasionally face a complicated issue, for example, customers require feedback around the progress of their projects/jobs

• Help with finding products and submitting designs on the website

• Dealing with complaints and offering relevant information

• Dealing with reworks/reprints

3. Referring customers to senior staff only when a serious issue arises

4. Processing customer orders – sending them through to the printers

5. Communicating regularly with printers, ensuring that all customer orders have been transferred and fulfilled

6. Updating order status in the system and adding tracking numbers for shipped orders

7. Learning about the printing process so that one knows how to best deal with customer issues and how to track down progress with their jobs

8. Creating a new feedback procedure for clients or improving upon the existing procedure

9. Learning about the company’s products and remaining up to date with any changes to features and availability

10. Learning about the products’ pricing and remaining up to date with any changes

11. Meeting with management to discuss possible improvements to the company’s customer service process/website and/or logging issues customers have experienced with the website

12. Ensuring every customer, you engage with leaves the conversation happy

13. Carrying out administrative duties such as filing documents in the right directories

14. Making basic artwork changes

15. Exhibiting polite and professional communication via e-mail

Skills Required

1. Problem-solving capabilities

2. Email etiquette

3. Reporting

4. Organization

5. Professionalism

6. Creative thinking to come up with new ways improve the level of customer service

7. Outstanding written communication skills

8. The capacity to work well under pressure and to work quickly, whilst remaining polite even when consumers are angry and unreasonable

Qualifications & Education

1. Matric

2. Degree in Marketing &/or Business Studies an advantage

3. 3 years of customer service experience

4. Ability to make basic artwork changes e.g. phone number change. Some understanding of desktop publishing with tools like Adobe Photoshop, Adobe Illustrator, Coral Draw etc.

5. Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat

Taidot: Sähköpostien käsittely, Asiakaspalvelu, Tilausten käsittely, Asiakaspalvelu

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Tietoa työnantajasta:
( 0 arvostelua ) Johannesburg, South Africa

Projektin tunnus: #29960058

19 freelanceria on tarjonnut keskimäärin $6/tunti tähän työhön

Zahidmanyar

Hi, I would like to work on this project. lam an expert in this work. I assure you that I could finish the work in short duration of time and for low cost. lam waiting for your positive reply. Feel free to contact me a Lisää

$6 USD / tunti
(0 arvostelua)
0.0
Nurizzuanaroslan

Hello Sir, I am writing in response to your advertisement for a “Customer Service Representative: Web2Print Website”. I have experience in data entry and excel. As I concern that you need data entry expert for team wo Lisää

$8 USD / tunti
(0 arvostelua)
0.0
amanyu044

Dear sir I am professional data entry operator and I have 2years experience and good skills So I can satisfy your needs your help

$5 USD / tunti
(0 arvostelua)
0.0
TIAKANTO

Bonjour, je suis prête pour votre offre concernant le service client et les traitements des factures. Merci

$8 USD / tunti
(0 arvostelua)
0.0
subhojitghosh123

My name is subhojit and i'll make sure that i'll do your work properly without any mistakes. and also in less time .

$5 USD / tunti
(0 arvostelua)
0.0
PinkyRed

Dear Client, We are an Australian BPO operating in the Philippines with over 400 Agents working Remotely for our US, Australian and Asian Clients. What sets us apart: We provide qualified and Experienced Agents We m Lisää

$8 USD / tunti
(0 arvostelua)
0.0
rajneeshr407

i honest this work and profacenal of this work i completed timming this project i expirianc data entry and typing oprater

$5 USD / tunti
(0 arvostelua)
0.0
sajithanair11

I know how to do emailing to the customer. Solve individual queries. My daily targets where 140 emails a day.

$5 USD / tunti
(0 arvostelua)
0.0
Gebkhan

Hi, this is Farhan Khan, a professional CSR with 3+ experience in the field. I have done international client handling for almost 3 years, chat support, email handling, call representation etc. I will be able to help y Lisää

$5 USD / tunti
(0 arvostelua)
0.0
rameshmeel852

Hello, I have read the discretion of your project and understood that you are looking for customer service representative . I glad to inform you that i can do this project as per your requirement because I am a prof Lisää

$4 USD / tunti
(0 arvostelua)
0.0
Sumombd

Dear Hiring Manager, I am very interested in this Customer Service Representative position. I have been working remotely as a Customer Support Representative for over 6 years in a Canada based ISP company. I help cust Lisää

$5 USD / tunti
(0 arvostelua)
0.0
miatinalegui

Hi! I am Valentina I'm bilingual in English/Spanish. I have a degree in Psychology; I'm very patient, I know how to talk with people and I have excellent communication I have a degree in administration; Plus a certif Lisää

$7 USD / tunti
(0 arvostelua)
0.0
allcrafts777

I am senior person in International sales & marketing. I have wide experienced to handle customers in different countries. I not only sell but provide them good service and support so that can establish long term busin Lisää

$8 USD / tunti
(0 arvostelua)
0.0
sdaashmal

I have 4 years Customer service experience and now a Specialist . Worked fir Amazon customer service support

$5 USD / tunti
(0 arvostelua)
0.0
OLABISIKAYODE

I am smart, articulate and committed to every project , you can trust me on your projects and you wont be disappointed

$5 USD / tunti
(0 arvostelua)
0.0
Piyalsa

Rich experience in customer service, currently working with Amazon as customer service associate. Great team player and adaptability

$5 USD / tunti
(0 arvostelua)
0.0
Lovesha

17 years of customer service experience in Aviation industry makes me the right candidate for this particular position.

$10 USD / tunti
(0 arvostelua)
0.0
braco7

Oh... I have read al your post and it looks like a beautiful challenge. Let's do it. I'd love to work with such a challenging project. However, I would do it for 14USD/Hour Contact me.

$8 USD / tunti
(0 arvostelua)
0.0
bradededieu

Helllo, My name is Robert and I speak and write fluently French(native) and English. I am a customer service representative specializing in all customer inquiries and handling all kinds of incoming emails, live chat, o Lisää

$5 USD / tunti
(0 arvostelua)
0.0