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My store was recently compromised and, since then, every attempt I make to change the Shopify admin password fails silently. No error appears inside the admin panel, the “Forgot password” link accepts my request but never sends an email, and the standard help articles haven’t solved the issue. What I need is a Shopify-savvy professional who can: • Successfully reset the primary admin password and verify I can log in again without issues • Diagnose why the reset emails are not being delivered (DNS, sender reputation, or account settings) and restore normal email-flow • Run a quick security check on the store—review staff accounts, 2-factor authentication settings, and recent login history—so I’m sure the hacker no longer has access • Provide a short, plain-language summary of what was fixed and any next steps I should take to keep the store secure Access can be given through a temporary collaborator invite. I’m ready to start as soon as you can.
Project ID: 40293956
44 proposals
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Active 4 days ago
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44 freelancers are bidding on average $189 USD for this job

Hi, I can help restore access to your Shopify store and ensure it's secure. I’ll reset the primary admin password, troubleshoot the email issue (checking DNS and settings), and run a security check on your store to verify no unauthorized access remains. I’ll also review staff accounts, 2FA settings, and login history. Afterward, I’ll provide a summary of what was fixed and recommend next steps to keep your store secure. Let’s discuss in chat to proceed.
$250 USD in 7 days
6.1
6.1

As an experienced Full Stack Developer with over a decade of expertise under my belt and a comprehensive grasp on web development languages, I believe I am the personified solution to your current Shopify quandaries. My proficiency in Shopify Plugin Development, Shopify App Development, and all things Shopify-related is backed by impressive hands-on experience, which makes me your ideal candidate for this project. Since this engagement demands someone who understands the core functionalities of Shopify, its potential errors, and how to troubleshoot them with precision, you can rest assured that every single aspect of your requirements will be met to perfection. From meticulously resetting your primary admin password to unravelling the mystery behind the unresponsive reset emails- I have done it all in the past. Moreover, it's worth mentioning that my approach extends beyond executing a task; rather, I believe in providing long-term value to my clients. By running a thorough security check not just on your passwords but also you staff accounts, access settings, and login history, I ensure meticulous recovery from your hacking ordeal. Finally, delivering detailed post-recovery insights to keep your store secure moving forward marks my commitment to not just deliverables but true client support.
$50 USD in 1 day
6.1
6.1

Hello, As a leading web service provider and a Shopify expert, I am more than capable of handling your project efficiently. Given my vast experience in developing and managing e-commerce websites, I have faced and resolved countless similar issues. Rest assured, I will work diligently to reset your primary admin password and diagnose the underlying issue impeding password reset emails. A compromised store can erode customer trust, and that's where my expertise in reviewing staff accounts, implementing 2-factor authentication settings, and assessing recent login history will come in handy. One of my key strengths is ensuring top-notch security measures are in place to keep malicious agents at bay. Lastly, but perhaps most importantly, I value seamless communication. You will receive regular updates on the progress of the task at hand and in the end, an easy-to-understand summary detailing what was accomplished and recommendations for future maintenance to keep your store secure. Join me in this journey of turning your Shopify store around and let's safeguard your online presence together! Thanks!
$180 USD in 3 days
5.0
5.0

Hi there - This is my speciality: I help Shopify stores recover quickly after compromises, including admin resets and email deliverability. I'm Iosif Peterfi, Senior Web Developer & CMS Engineer with 15 years' experience. See my profile for Shopify security work. Delivery in 3-5 days. Happy to discuss scope alignment. I can start as soon as access is granted - do you have a temporary collaborator invite ready?
$1,200 USD in 5 days
5.0
5.0

Hi there, ★★★ Shopify Expert ★★★ 7+ Years Experience ★★★ To reset your admin password and check your store security, i'll help you with the following: My approach will be: - Use the collaborator invite to access your store. - Reset the primary admin password and ensure you can log in. - Check why reset emails are not sent, looking at DNS and settings. - Review staff accounts and 2-factor authentication settings. - Provide a summary of what I fixed and next steps for security. Can you please confirm if you can send the collaborator invite? Looking forward to start soon! Regards, Burhan Ahmad
$240 USD in 3 days
5.2
5.2

Hi, I can help you regain full access to your Shopify store by resetting the primary admin password and ensuring you can log in without issues. I’ll diagnose why password reset emails aren’t being delivered, check DNS and account settings, and restore proper email flow. A security review will be performed, including staff accounts, 2-factor authentication, and recent login history, to confirm the hacker no longer has access. You will receive a clear summary of what was fixed and practical next steps to keep your store secure. Let’s discuss how I can help. Best Regards, Fizza
$100 USD in 5 days
4.5
4.5

⭐⭐⭐⭐⭐ Secure Your Shopify Store and Reset Admin Password Efficiently ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project requirements and see you're looking for a Shopify expert to resolve your admin password issues. Look no further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for Shopify security and password recovery. I will efficiently reset your admin password, diagnose email issues, and ensure your store is secure. ➡️ Why Me? I can easily resolve your Shopify admin password problem as I have 5 years of experience in Shopify management, security checks, and email troubleshooting. My expertise includes password resets, diagnosing DNS issues, and reviewing security settings. Additionally, I have a strong grip on Shopify apps and account management, ensuring a comprehensive solution for your store. ➡️ Let's have a quick chat to discuss your project in detail and let me show you samples of my previous work. Looking forward to discussing this with you in chat. ➡️ Skills & Experience: ✅ Shopify Management ✅ Password Recovery ✅ Email Troubleshooting ✅ Security Audits ✅ DNS Configuration ✅ Two-Factor Authentication ✅ Staff Account Review ✅ Login History Analysis ✅ Problem Diagnosis ✅ Customer Support ✅ Risk Assessment ✅ E-commerce Solutions Waiting for your response! Best Regards, Zohaib
$150 USD in 2 days
4.0
4.0

I understand the urgency of your situation with the Shopify Password Reset Assistance. My expertise in DNS, Shopify Templates, Shopify, Email Marketing, and Email Handling align perfectly with the tasks at hand. I am confident in my ability to reset the admin password, fix the email delivery issue, conduct a security check, and provide you with a clear summary of the fixes and next steps. Budget flexibility is not an issue as my priority is to work within your financial parameters. Let's get started right away to secure your store. Please review my 15-year-old profile to see my extensive experience. Your satisfaction is guaranteed with my "No Win No Fee" approach. I am eager to begin working on this project and showcase my dedication. Looking forward to your response.
$175 USD in 7 days
3.1
3.1

⭐Hi there, I have 8+ years of experience in Shopify, Shopify Development, Shopify Templates. I understand the urgency and importance of securing your store after a compromise. I have successfully assisted numerous clients in resetting passwords, diagnosing email delivery issues, and enhancing security measures to prevent future breaches. You can learn about me from my profile, but the best way to know how I work is by talking with me. If you believe in your project and we start working together today, you'll see the results tomorrow. ⭐⭐With my expertise, I can confidently deliver this within your timeline and beyond your quality expectations. Looking forward to chatting with you. All the Best, Yevhenii
$140 USD in 7 days
0.4
0.4

Hi, I would love to help. I’ve carefully reviewed your requirements, and this is essentially the same type of project I completed two months ago. I am a skilled freelancer with 6+ years of experience in Shopify, Shopify Development, Shopify Templates and I can deliver the results as quickly as possible. Feel free to visit my profile to check latest work and feedback from clients. Connect in chat to discuss details and next steps. Talk soon.
$250 USD in 7 days
0.0
0.0

Hello, Can you confirm if the Shopify store's email delivery system is properly configured to send password reset emails? Additionally, have you checked the email logs to see if the reset emails are being generated but not delivered due to DNS, sender reputation, or account settings issues? Rest assured, I will take ownership of resolving the password reset issue, conducting a thorough security check, and ensuring that your store is secure. Communication will be direct and efficient throughout the process. Let’s align on the details and move forward. Best regards, Vitalii
$140 USD in 7 days
0.0
0.0

Hello, I hope you're doing well. I understand that your Shopify store has faced significant challenges due to a recent compromise, and you’re unable to reset your admin password or receive reset emails. This situation is critical, and I appreciate the urgency you're feeling. My experience with Shopify security and email systems positions me to effectively reset your password and diagnose the email delivery failure related to DNS or account settings. I will ensure that you can log in smoothly and run a thorough security check on your store, reviewing staff accounts and 2-factor authentication settings. I’ll also provide you with a clear summary of all fixes and actionable next steps to enhance your store's security. I am ready to begin as soon as access is granted. May I know if there are any specific times you are available for the temporary collaborator invite? I'd like to have a chat with you at least so I can demonstrate my abilities and prove that I'm the best fit for this project. Warm regards, Natan.
$140 USD in 7 days
0.0
0.0

Colorado Springs, United States
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Member since Dec 18, 2023
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