Dual-Platform L2/L3 Desktop Support

@AZTURK1

Hi there, I fully understand your need to offload day-to-day endpoint management for both Windows and macOS fleets, letting you focus on larger infrastructure goals. With over 7 years managing mixed OS environments and deep experience in AD, Azure AD, and endpoint lifecycle tasks, I’m confident I can seamlessly take over this critical function. - Deploy, configure, and maintain desktops, laptops, and printers with full patching and compliance - Manage user accounts, permissions, and Group Policies across on-prem AD and Azure AD - Resolve complex Level 2/3 incidents in hardware, software, networking, and peripherals - Maintain gold images and automate rollouts using SCCM, Intune, or MDT - Provide detailed documentation and collaborate with overlapping teams for smooth operations **Skills:** ✅ Dual-platform support: Windows Desktop & macOS troubleshooting ✅ Active Directory & Azure AD user lifecycle management ✅ Endpoint security compliance & patch management ✅ SCCM, Intune, MDT automation tools ✅ Comprehensive documentation & ticket resolution workflow **Certificates:** ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ cPanel® & WHM Certified CWSA-2 I’m ready to start immediately to deliver a secure, compliant, and fully documented endpoint environment for your fleet with a clean support queue. What endpoint deployment and management tools do you currently prefer for automation and imaging? Best regards,

@sitaram5144

Hello, I can take full ownership of your Windows and macOS endpoint environments so you can focus on strategic infrastructure work. With 12+ years of experience in system and network engineering, I’ve managed endpoint deployments, AD/Azure AD administration, GPO management, patching, imaging (SCCM/Intune/MDT), and L2/L3 troubleshooting in production environments. I’m comfortable handling everything from gold image creation and automation to deep-dive hardware, OS, and network-related incidents. I can deliver fully compliant desktop images, updated policies, security reports with zero high-severity findings, cleared ticket queues, and clear documentation for ongoing support. Ready to step in as your go-to endpoint engineer.

@G8Bharat

As a seasoned IT professional with over 15 years of diverse experience in systems administration, cloud management, and security authentication, I am confident that I can expertly manage the day-to-day operations of your dual-platform Windows and macOS fleet while ensuring your larger infrastructure roadmap remains on track. My comprehensive skills in Windows & Linux administration and hands-on experience with Active Directory make me proficient in handling complex Level 2 and Level 3 incidents, troubleshooting hardware failures, software crashes, network anomalies, and peripheral glitches. One of my recent projects aligns directly with the goals of your project - I successfully deployed a Hyper-V cluster across multiple cloud platforms. This project required a deep understanding of various virtualization technologies, security implementations like MFA, firewall configurations & much more- all key to securing business-critical services that I will bring to realize your project goals. These together help ensure continuous compliance and performance as well. By choosing me for this project you'd be leveraging the expertise of a dedicated professional who is committed to tanto managing cutting-edge tools to efficiently automate tasks (SCCM/Intune/MDT) as well as documenting meticulously every build and fix for future reference – ensuring you have redundant-free support for years to come.

@Ashoksahu001

As a Full-Stack Developer with over a decade of experience, I bring to the table a set of skills that goes beyond the standard desktop support role. My track record includes a range of successful projects across various industries and clients, from government agencies to major players in finance and commerce such as KPMG, Paytm, and Adidas.I understand the importance of documentation in ensuring seamless operations, and this has been a consistent focus throughout my career. Whether it be meticulously documenting builds, configurations, or fixes for smooth future troubleshooting, or crafting detailed procedures for imaging, deployment, and break/fix scenarios - I guarantee your team will not face any guesswork for any work undertaken. Lastly but critically enough given the nature of your long-term project , I believe in forging lasting client-freelancer partnerships built on transparency and clear communication. Rest assured that by selecting me for this role you can expect just that: proactive communication along with a diligent approach to meeting your needs effectively & efficiently. I look forward to contributing to your infrastructure roadmap by ensuring efficient day-to-day endpoint management thus freeing you up for more strategic tasks.

@markza

Lets chat, a free consultation and no obligation. I understand your need for seamless day-to-day endpoint management within Windows and macOS environments. With proficiency in Linux, Web Security, SQL, Cisco, and more, I create tailored solutions with a touch of expertise and simplicity. Although new to freelancer.com, my solutions are thorough and efficient. Happy to share ideas before you decide — no pressure. Regards, Mark Bojara

@bjorkb

I have just completed a similar project. I successfully delivered a fully compliant, patched desktop image across Windows and macOS platforms while automating deployment and streamlining incident resolution. You won’t find a specialist better aligned with what you’re looking for. I understand the importance of maintaining secure, fully documented endpoint management that seamlessly integrates with Active Directory and Azure AD environments. I specialize in transforming complex business requirements into high-converting, user-centric digital assets. I’d love to chat about your project! The worst that can happen is you walk away with a free consultation. Regards, Bjork Bronkhorst

@shahrenuka28

MCA (Master of Computer Applications) graduate with 4 years of experience as a Desktop Support Engineer, having worked with reputed organizations such as HP, CGI, Accenture, and Goldman Sachs. Strong experience in providing end-user support, troubleshooting hardware and software issues, and working with CRM tools like Jira for incident and ticket management. Possess basic knowledge of Microsoft Azure (AZ-900, AZ-104) and hands-on experience with Excel for reporting and documentation. Known for excellent communication skills, high patience level, and strong client-handling abilities with a focus on delivering effective and timely solutions.