Support for new users'
- Answering questions about the service's purpose and how it works
- Assisting with the initial account setup
- Knowing the service competitors, how the service differs from them and be able to explain the benefits of the service
Support for already-registered users'
- Help with their campaign settings
- Be able to determine the issues with user accounts and fix them
- Advice on improving user campaigns. Analyzing user accounts
- Help in restoring access to accounts
- Resolve issues related to users' subscription tariffs
- Contacting users (by email and phone call) regarding their account expiration