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Customer service rep and VA to the founder needed

Hi there,

We're a growing tech startup that designs and sells innovative electronics globally.

We have an ecommerce front end on Shopify and most of our customers are business (we are B2B).

We're looking for an assistant who can report directly to the founder and help with the following tasks:

1) Live customer support via Hubspot - Typically this means answering simple questions about our products or pointing customers to our online resources. Very technical questions will be sent to our founder to answer.

2) Responding to customer queries on email - Typically this means helping customer resolve shipping issues, track packages and other simple tasks.

We are looking for someone with good english and a very friendly approach to customer service. Ideally we would like someone who can keep to EU or US hours, but this is an added bonus rather than an essential; most importantly, whatever hours the hire keeps, we need them to be fast and responsive.

Taidot: Tiedonsyöttö, Asiakaspalvelu, Asiakaspalvelu, Excel, Tietojenkäsittely

Tietoa asiakkaasta:
( 0 arvostelua ) Chelsea, United Kingdom

Projektin tunnus: #34263173

70 freelanceria on tarjonnut keskimäärin £12/tunti tähän työhön

(515 arvostelua)
8.4
Excelentt

I have done the exact same task before. I have worked with HubSpot. I am available for EU or US hours. Do you have an FAQ page?

£10 GBP / tunti
(87 arvostelua)
7.2
(106 arvostelua)
6.5
swatsgupts123

Hello - I would appreciate if I can see the website so it will give me an idea about Products you are selling. I am an Engineering Graduate having bit knowledge about Electronics products like Sensor, Monitoring device Lisää

£13 GBP / tunti
(96 arvostelua)
6.8
mohamedBJ

Hi I have experience with customer service and can start right away I can do this project for £ 5 per hour As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over Lisää

£10 GBP / tunti
(25 arvostelua)
5.9
ARTICLEYOUWANT

I believe I am qualified to assist you in completing this task. I'd want to ask you a couple of questions concerning the project. I'd appreciate it if you could send me a message so I may ask you these questions. I'm l Lisää

£10 GBP / tunti
(45 arvostelua)
5.6
shielacarttom

Hi, Without a doubt, I can assist with this project. Providing technical support is nothing new to me because I worked as a customer service agent for a US mobile company for five years, making inbound and outbound ca Lisää

£10 GBP / tunti
(16 arvostelua)
4.7
(4 arvostelua)
3.2
consultantakash

Hi, this is Mahadi. I hope you’re having a good day. I believe you are looking for a VA you can rely on to handle these responsibilities. I’d request you to look no further, because you have found a strong candidate w Lisää

£10 GBP / tunti
(3 arvostelua)
2.3
abbasifida857

I read carefully your Job description and understood. I have experienced in customer services like Inbound' Outbound calls, Live web chat, CRM, email Handling and Other Software's. I can show you my work and ready to s Lisää

£10 GBP / tunti
(5 arvostelua)
1.8
jinufeb14

I am an experienced VA. Contact me please............................ Regs Jinu.....................

£13 GBP / tunti
(8 arvostelua)
1.8
nasib4all

Hi, I have done my BBA, MBA, MA in international marketing from Germany. My IELTS Score is 7.5. My list of experiences are Data entry, social media, virtual assistance, admin, customer support, marketing, research, Wo Lisää

£10 GBP / tunti
(2 arvostelua)
0.8
abhijena

Record a quick video for the client describing why you are the best freelancer for this job. Your video will be shown on your bid with a new, animated design exclusive to users that are Verified by Freelancer.

£13 GBP / tunti
(0 arvostelua)
0.0
boyinaaparnaDevi

I am completed post graduate MBA(HR) I have technical qualifications Short Hand Higher in English. Type writing Higher in English. I have trained Apprenticeship in SHAR centre, SRIHARIKOTA, Nellore District. I hav Lisää

£10 GBP / tunti
(0 arvostelua)
0.0
kapilbhandari94

I am available 24 hours a day. You just sit back and put your trust in me. I can assure that I will be able to get your satisfaction. You can put your trust on because I am going to be your right choice as your VA

£10 GBP / tunti
(0 arvostelua)
0.0
ifunanyaofoegbu1

I am dedicated , hardworking and organized. I have experience in admin due to a role I played as the Personal assistant/ Secretary to the Development Director of Premier International School Abuja, Nigeria. during my t Lisää

£13 GBP / tunti
(0 arvostelua)
0.0
PMuller22

I will be more than happy to assist you with the same. I am an experience professional with over 10 years of experience as VA, and hence will be a best fit for this post. Let connect to discuss and take this engagement Lisää

£13 GBP / tunti
(0 arvostelua)
0.0
kennlbernardino

Hello there! I am Kenn! Please consider my application for this project. I believe that all of my skills qualify your requirements. They are as follow: -efficient in MS Office applications -Canva -46 wpm typing speed Lisää

£10 GBP / tunti
(0 arvostelua)
0.0
Deepgareja

Yes u can do this work very well. And i can do this work very nice i am very interested for this project ?

£13 GBP / tunti
(0 arvostelua)
0.0
HazelRaeC

Hello! I am a Customer Service and Backoffice Associate for 4 years now with 4 E-Commerce websites. My main tasks are email-handling and real-time chat using different messaging applications. I also handled Order Proce Lisää

£10 GBP / tunti
(1 arvostelu)
0.0