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Customer Service

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Taidot: puhtaaksikirjoittaminen, tiedonsyöttö, tietojenkäsittely, Excel, Microsoft Exchange

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Tietoa työnantajasta:
( 0 arvostelua ) United States

Projektin tunnus: #17228126

29 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön

HamzaAslamB

I have to Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Lets Discuss More In Chat. Your Satisfaction My Prioirty. I'll Do Rework Until Your Satisfaction.

$27 USD / tunti
(16 arvostelua)
4.4
Itblast

Want to be the Customer Service if you check my profile you will see there is lots of review of my work please reply me back

$41 USD / tunti
(4 arvostelua)
3.7
tuhindo82

Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon Lisää

$27 USD / tunti
(18 arvostelua)
5.1
InOutData

Hello! I have 15 years of inside sales/customer service experience and would be happy to be a part of your project. My experience ranges all the way from front-line sales and support to managing teams to do the same Lisää

$27 USD / tunti
(2 arvostelua)
2.8
Aishoo15

Dear Hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am an experienced Customer Services Expert I have been working for years as a freelancer, Lisää

$25 USD / tunti
(3 arvostelua)
2.6
Bharat247

I am very interested in your project and also ready to start work immediately. Hoping for your soon Reply.

$25 USD / tunti
(7 arvostelua)
2.0
mirawais

Dear Employer, Thanks for sharing your project. I have a lot of experience in customer service for UK based companies. It will great honor for me to assist you in your project.

$25 USD / tunti
(5 arvostelua)
1.3
$33 USD / tunti
(0 arvostelua)
0.0
Simomoukasse

Hello there, I see that you are looking for a highly organised experienced Customer Support representative who could take could take care of your Phone/Email support 24/7 ! your project reminds me of my previous Lisää

$25 USD / tunti
(0 arvostelua)
0.0
TeodoraCalin

Skilled in making in person visits to clients as well as telephone calls. In my previous job I have been responsible with processing payments and complaints, worked in various customer facing environments: tourism agen Lisää

$33 USD / tunti
(0 arvostelua)
0.0
$44 USD / tunti
(0 arvostelua)
0.0
mimibeard98

I have had experience with customer service before in the charity shop I have run as well as with another tech start-up I have been in. I have little work commitments which means I can work up to 20 hours a week for Lisää

$26 USD / tunti
(0 arvostelua)
0.0
$27 USD / tunti
(0 arvostelua)
0.0
LDNRmtewrkrITA17

I’m an accomplished business development manager with excellent client management skills. Attentive to detail and [login to view URL] a professional such as myself.

$55 USD / tunti
(0 arvostelua)
0.0
lorieannlogan

Good morning. I would love to be employed so that I can make some extra money to help out with my bills and take care of my family. Also to provide quality assistance to your projects with my skills. Relevant Skills Lisää

$41 USD / tunti
(0 arvostelua)
0.0
Nurhalimah210

Menjadi pekerja yang handal dalam bidang desain grafis untuk membuat sesuatu yang menarik dengan gaya yang elegan memprioritaskan pekerjaan dan memuaskan hasil yang saya kerjakan yang saya terima agar dapat mewujudkan Lisää

$41 USD / tunti
(0 arvostelua)
0.0
LondonProFree

Fully response and diligent in my reporting and informed on what a customer's needs are. If I am chosen I will work tirelessly and to the full extent, you require me to complete the task. I am of course ready wil Lisää

$27 USD / tunti
(0 arvostelua)
0.0
goxperts

Hi, I have 10 years of experience in the BPO industry. I am a fully set up freelancer with VoIP and dialer. Message to discuss more.

$27 USD / tunti
(0 arvostelua)
0.0
RajC777

Hi This is Raj, I have total 11 years of IT customer Support Experience. I was working with one of the MSP in US for all type of support. MSP name is [login to view URL] • AD , DNS, DHCP • Exchange, O Lisää

$25 USD / tunti
(0 arvostelua)
0.0
$33 USD / tunti
(0 arvostelua)
0.0