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I am looking for support with the front-end of my private group practice’s mental-health workflow. The coordinator will own the entire new-client journey: completing the initial intake conversation, collecting basic risk information, and matching each person with an appropriate therapist on our team. Once the match is confirmed, you will schedule the first session and any follow-ups, then pass concise notes to the assigned clinician and our partnering social workers/counselors so everyone starts on the same page. Day-to-day you will: • Conduct new client intake and therapist matching over phone or secure video/portal. • Maintain an organized calendar, confirm appointment times, and send reminders. • Share brief, accurate hand-off summaries with our therapists and external social-work partners, answering clarifying questions when they arise. We run everything through HIPAA-compliant tools (TherapyNotes, Google Workspace with BAA, and RingCentral). Familiarity with similar platforms or a quick learning curve is important; I can provide short tutorials where needed. Success looks like: 1. Each inquiry converted to a completed intake within 24 hours. 2. Therapist assignments based on specialty, availability, and client preference, documented in the system. 3. Zero dropped hand-offs—every stakeholder has the information they need before the first appointment. If you bring strong communication skills, empathy, and rock-solid organization, I’d love to hear how you would streamline this process for my clients and clinical team.
Project ID: 40430079
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5 freelancers are bidding on average ₹1,155 INR/hour for this job

With over 17 years in the freelancing industry, I am well-versed with various organizational and client communication tools. As your behavioral health intake coordinator, my wide experience in data entry and BPO/KPO services will be an asset in maintaining an organized calendar, scheduling appointments, and ensuring zero dropped hand-offs along each client's journey. My familiarity with TherapyNotes, Google Workspace with BAA, and RingCentral would expedite my adjustment into your operational framework seamlessly. In addition, I bring not only top-notch professional skills but also strong communication abilities and a high level of empathy. Dealing with individuals in sensitive mental-health situations requires patience and understanding; I assure you that I can provide just that. Moreover, by working directly with me as the owner, you are guaranteed the utmost attention to quality and confidentiality at all times - there won't be any miscommunication or outsourcing issues. My goal is to streamline this process for both your clients and clinical team as efficiently as possible - ensuring each new inquiry is converted within 24 hours while making therapist assignments personalized based on specialty, availability, and client preference. Let's make your practice run even smoother!
₹2,000 INR in 40 days
3.4
3.4

When someone reaches out for mental health support, the first interaction shapes everything speed, clarity, and empathy matter just as much as the therapist they’re matched with. I can take full ownership of your client intake → matching → scheduling flow and keep it running smoothly without things slipping through. Here’s how I’d handle it day-to-day: – Intake conversations: calm, structured, and empathetic capturing key details + basic risk info without overwhelming the client – Smart matching: aligning clients with the right therapist based on specialty, availability, and preferences (not guesswork) – Scheduling + follow-ups: clean calendar management, confirmations, and reminders so no gaps or missed sessions – Clear hand-offs: concise summaries that give therapists exactly what they need before the first session I’m comfortable working within structured systems and can quickly adapt to tools like TherapyNotes, Google Workspace, and RingCentral. What I prioritize: – fast response (within your 24-hour goal) – zero dropped communication loops – a smooth, reassuring experience for every new client This isn’t just coordination; it’s making sure every client feels taken care of from the first contact. If you’d like, I can outline a simple intake + matching workflow to show how I’d keep everything organized and consistent from day one.
₹1,000 INR in 40 days
2.7
2.7

Hi! I get that streamlining the intake process and therapist matching is a big deal for your practice, especially with the need for speed and accuracy. I can help with that. I’ve got solid experience in managing client intakes and coordinating schedules in health settings, so I know how crucial it is to keep everything organized. I’ll make sure each new client gets an intake done within a day. With my strong communication skills, I’ll ensure everyone stays in the loop with concise notes, so your team can hit the ground running. Also, a quick tip: implementing a standardized script for initial intake could speed things up and keep discussions on track. I'm ready to jump in and help out ASAP! Best regards, Walled Saleem
₹775 INR in 40 days
0.0
0.0

Hello! I’m very interested in this opportunity. I’m currently a Physiotherapy student in Brazil with experience in customer service, communication, scheduling, and working closely with people in supportive environments. Through my experience in hospitality, teaching, and client-facing roles, I developed strong interpersonal skills, empathy, organization, and adaptability. I’m especially interested in opportunities that involve human connection and creating a welcoming experience for clients. I feel comfortable handling communication, coordinating schedules, maintaining organized workflows, and learning new systems quickly. Although I have not worked directly with mental-health platforms before, I’m highly detail-oriented and confident in my ability to adapt to HIPAA-compliant tools and structured processes. I would love the opportunity to support your team and help create a smooth and caring experience for clients from their very first interaction. Thank you for your time and consideration!
₹1,000 INR in 40 days
0.0
0.0

Bhawanipatna, India
Member since Feb 2, 2021
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