Need help with setting up Business Rules for our Zendesk account.
What I need:
- Show (teach) me how to properly setup business rules and triggers.
- Consult me on the proper logic for our business rules and triggers.
- Setup proper notification formatting. It is important for us to make sure our customer experience with our support is great.
- Advise me if Zendesk is the best option for us. Or, may be we should switch to a different service (like [url removed, login to view]).
- Develop a long term relationship, so all future Zendesk setup needs can be done by you.
You need to have sufficient experience in using and setting up Zendesk. You need to know it's limitations and capabilities.
Our main goal is to centralize all company communications into Zendesk. Things like emails to home@, support@, sales@; online form submissions etc. Therefor quite a few business rules and triggers need to be developed to handle various types of tickets.