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Shipping & Delivery Support (SDS)

$15-25 USD / hour

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Julkaistu noin 2 kuukautta sitten

$15-25 USD / hour

Shipping & Delivery Support (SDS) is looking for a Delivery Customer Support Team to help pioneer new method of customer service. In this role, you will be managing a team of (15-20) In-Station Delivery Customer Support Associates who provide local customer service for Amazon customers serviced by Amazon Logistics Delivery Stations. Your team of associates will be based across multiple locations, and you will be responsible for the overall performance and operational delivery of our In-Station Customer Support Associates across multiple Delivery Stations. This is a remote position, However you must be willing to travel as needed (20% travel expected). travel bonus included. Key job responsibilities Support a remote team and champion the following competencies: - Bridge gaps between performance & goals weekly - Performance Management - Development of direct reports - Build/maintain station relationships - Deep Dive trends in data reporting - Team Engagement - Process Improvement We are open to hiring candidates to work from home. Hardware will be provided by employer. BASIC QUALIFICATIONS • 1 year of previous experience in a customer service environment, in contact centers and/or retail stores • 1 year of previous experience implementing change management successfully transitioning programs • Experience leading teams in a remote environment • Ability to travel 20% of the time Benefits (U.S.) 401(k) plan, ESPP, gym reimbursement, paid company holidays and Amazon credits. Full medical/dental/vision package to fit your needs. Unlimited vacation policy; work hard and take time when you need it. The base pay for this position ranges from $47,500/year up to $71,900/year depending on your geographic market.
Projektin tunnus (ID): 37814191

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18 ehdotukset
Etäprojekti
Aktiivinen 15 päivää sitten

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18 freelancerit tarjoavat keskimäärin $18 USD/tunti tätä projektia
Käyttäjän avatar
Hi, I am interested in your project. I have previous and current administrative work experience and over 8 years of experience working as a freelancer. I have experience as a customer support agent for different online betting and e-commerce companies. I have done it all – copying, making spreadsheets, entering data, answering multiple phone lines and emails, live chat etc. – I am quite flexible in the work I do. I am able to take on multiple tasks fairly easily and am able to learn new skills quickly and effectively. I consider myself a hard worker who is easy to get along with (I can provide excellent recommendations in that regard!). I always have a positive attitude because I believe that negativity in any area of your life is just useless and detrimental to what can be accomplished. I consider myself to be highly organized and capable of taking on the tasks listed in your ad. I think I would be a great addition to your team and believe that I could learn a lot as well. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position. I believe I can meet and exceed the expectations you have for this role. I look forward to speaking more with you about my candidacy. Regards, Malba
$20 USD 40 päivässä
4,9 (6 arvostelua)
3,9
3,9
Käyttäjän avatar
As a seasoned customer service representative with over 5 years of experience, I understand the critical value of maintaining customer satisfaction and contributing to a company's success goals. Much of my career has been devoted to leading teams in remote environments, implementing successful change management, and identifying and executing process improvements - all central to the Shipping & Delivery Support (SDS) job description. With an empathetic and adaptable approach, I'm skilled at providing effective customer support through various means, ranging from live chat to social media. Besides my proficiency with tools like Freshdesk, Zendesk, Asana and more, I am also well-versed in Microsoft Office applications as well as Google Apps, making me capable of leveraging technology efficiently to enhance productivity. In conclusion, my skills, experience in customer service environments similar to this role's demands, adaptability to a changing environment (travel inclusion) alongside my proficiency in requisite applications make me the 'Amazon' customer service expert you need. Let's build a successful delivery network together!
$20 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I have great organizational skills, communication skills, time management skills, and I am a person who gets the job done when it needs to be done in proper and professional format.
$22,50 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Having excelled in the accounting and finance outsourcing industry since 2015, my team and I have developed a deep understanding of efficiently managing diverse workforces and proactively addressing challenges that arise in remote environments. We've also honed our skills in contact centers and successfully implemented change management strategies, which will be valuable assets in transitioning this program. Drawing from this extensive experience, we are confident in our ability to lead your delivery customer support team seamlessly and effectively across multiple locations. Furthermore, as an established business, data integrity and security have been central to our operations, critical components in the delivery service sector. Our 100% accuracy rate and advanced data security measures ensure risks are significantly reduced while maintaining compliance with relevant regulations. With an overall experience of 3 years in International Customer excellence, with world wide support i think I can handle your job efficiently... Also worked for EA Sports WWE, SO we know what it takes to handle from all over the world Please feel free to open a chat for further discussion we can start ASAP.... Thanks Regards
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I am got 4 years of experience in cold calling and also worked on database management and recruitment.
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hi, With my 2 Years of Experience in BPO, Excel and VBA, I would like to bit on this this job as I am well versed in Communication skills . Please Provide Further details through Chat Thanks
$20 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I'm able to work for hours and finish the mission at the right time flexible with notice and speed with keyboard typing quality is also exist Good luck Best wishes
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Dear Hiring Manager, I'm interested in the Delivery Customer Support Team Manager position at SDS. As an experienced Admin & Operation Officer, I've led a team of 10 people, consistently exceeding performance goals. Here's how I align with each competency: -Implemented weekly performance reviews to identify and address gaps promptly. - Led initiatives resulting in 20% team efficiency increase. - Established personalized development plans. - Fostered strong relationships with delivery stations. Proactively addressed station-specific challenges, ensuring seamless support. -Utilized analytics tools to analyze data and implemented data-driven decision-making processes. - Implemented initiatives to boost team morale. Established open communication channels. - Process Improvement: Spearheaded projects that streamlined workflows. I'm confident that my skills and passion for innovative customer service solutions make me an ideal candidate for this position. Thank you for considering my application. I look forward to discussing how my skills align with the needs of SDS. Sincerely, Angelica Lopez | https://www.freelancer.com/u/abrioneslopez437
$20 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Devido a minha experiência sou o candidato ideal Líder de Qualidade e Padronização: Encarregado de estabelecer e manter padrões de qualidade consistentes em todas as operações, garantindo que os processos e procedimentos atendam aos requisitos de qualidade e conformidade da organização. Consultor de Equipes Onboarding e Farming (Ativação): Responsável por facilitar a integração e ativação de novos clientes ou usuários, desenvolvendo estratégias e processos eficazes para garantir uma experiência positiva desde o início. Consultor de Equipe Onboarding: Encarregado de garantir uma integração eficaz de novos funcionários na organização, desenvolvendo e implementando programas de integração abrangentes para facilitar uma transição suave. Consultor de Planejamento Estratégico: Responsável por fornecer orientação especializada na formulação e implementação de estratégias organizacionais de longo prazo, identificando oportunidades de crescimento e garantindo alinhamento com os objetivos da empresa. Coordenador de Operações: Responsável por supervisionar as operações diárias de um departamento ou equipe, garantindo eficiência, produtividade e conformidade com os padrões operacionais e objetivos da organização. Supervisor de Operações: Encarregado de liderar e gerenciar equipes de atendimento ao cliente ou operacionais, supervisionando o desempenho, fornecendo suporte e garantindo a entrega de um serviço de alta qualidade.
$20 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I am Edmar from the Philippines and It is my pleasure to be able to bid on your project. I have minutely gone through the details mentioned in your project description, and I am very excited to be a part of your esteemed project. With four years of solid experience in customer service at Amazon and an additional two years serving as a Virtual Assistant in a Law Office, First as an outbound caller claims processor and then as an assistant liaison doing administrative tasks and data entry handling sensitive information. That being said, I offer a distinctive set of skills and a demonstrated history that seamlessly aligns with the criteria outlined for the position you have available. I am 100% confident that I can execute the project with good quality that will satisfy you. I would like to give my fullest and maximum contribution to the success of this project. All I need is Just a chance to perform. And I will not let you down. Thanks Edmar
$23 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
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Dear Hiring Manager, I see you are looking for a customer support team. I have read your description and I understand your project. I am very familiar with this project and have helped a client achieve similar goals for his company. I also have a year experience in a call center environment where I attend to inbound calls.I look forward to learning more about your projects and company to develop my skills further.. Kindly send me a message now so I can start working on your project.. Best Regards The best customer support Azeezat Yusuf.
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Greetings! I am suited for this position because I am flexible enough to do the tasks and I am willing to learn and discover new things that will enhance my knowledge and skills in this certain profession. I can also assure you that I will put my 100% dedication, effort and perseverance in doing my job. Thank you. I can surely reply instantly!
$20 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
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I've been in the Call Center industry for more than 8 years. Furthermore, I've already experienced different trainings and worked in Customer Service, Phone, Chat and Email, Technical Support, Sales Representative, and Appointment Setter. 3 years and 8 months working from home and 5 years working onsite. As a seasoned professional in the call center industry for over 8 years, I believe my skill set and experience make me the perfect candidate for being an Amazon Business Oriented Virtual Assistant . During my career, I've had the opportunity to engage with diverse clients from various parts of the world, developing an exceptional command of the English language, a neutral accent, and an articulate communication style that have proved pivotal in securing Customer Service. I am confident that I am capable of the job and can make a valuable contribution to your company, especially, since most of my previous jobs were in customer service, and I've had experience being a Subject-Matter Expert, A Support for the CSR, and taking Supervisor Calls. I am a fast learner, can work with minimal supervision, and already know how to deal with different customers.
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Having spent over a decade in the BPO industry, I have acquired a deep expertise in Customer Service that I believe will be an invaluable asset to SDS. I have not only served a wide range of industries but have had considerable experience with new method of customer service. From my understanding, the SDS role requires astute performance management, implementation of change and deep diving into data trends, which are competences that I bring to bear on every project. My history also demonstrates my proficiency in leading teams remotely, ensuring their development and fostering strong relationships. Additionally, I am no stranger to dynamic work environments and understand the need for flexibility and adapting to new situations. Throughout my career, I have successfully navigated diverse projects across different time zones without compromising on quality or efficiency. Placing great value on communication and organization skills has helped me ensure clear articulation of complex information for seamless teamwork. Above all, what sets me apart is my unwavering dedication to client satisfaction. I approach each task with a customer-centric perspective and acute attention to detail that ensures results are delivered before deadlines while exceeding expectations. I thrive on challenges and hold myself accountable for the impact my work has on the business. In me, you won't just have a virtual assistant but a true partner committed to taking SDS even further.
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hi Dear, I am thrilled to apply for the Delivery Customer Support Team Lead position at Shipping & Delivery Support (SDS). The opportunity to spearhead innovative customer service methods while managing a team of In-Station Delivery Customer Support Associates across multiple locations resonates deeply with my professional aspirations. With a solid foundation in customer service and a track record of effective team leadership, I am eager to contribute to SDS's commitment to excellence in operational delivery. Throughout my career, I have honed my skills in bridging performance gaps, implementing change management initiatives, and fostering a culture of continuous improvement. My experience in remote team leadership has equipped me with the ability to effectively engage and develop direct reports while maintaining strong station relationships. I am passionate about leveraging data insights to drive process improvement and enhance team engagement, ultimately delivering exceptional customer experiences. I am excited about the prospect of joining SDS and am ready to make meaningful contributions to your dynamic team. Thank you for considering my application. I am enthusiastic about the opportunity to contribute to the success of SDS's pioneering approach to customer service. I look forward to the possibility of discussing how my skills and qualifications align with the needs of your team. Best regards, Kalu
$20 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
As an experienced virtual assistant with extensive skills in customer support, I believe I am the perfect fit for your Shipping & Delivery Support project. Throughout my career, I've successfully managed a wide range of tasks including administrative support, data entry, and project management - all of which are directly applicable to the responsibilities outlined in your job description. From coordinating teams to implementing change management strategies, I have a proven track record of driving positive results in remote work settings. One of my greatest strengths lies in my ability to connect with people, identify their needs, and deliver satisfactory solutions effectively and efficiently. This skillset is central to your requirement of championing the competencies that bridge gaps between performance & goals every week, team engagement, and thorough data reporting. Moreover, by hiring me for this role, you'll not only benefit from my abundant experience but also enjoy excellent service availability as I thrive on maintaining an outstanding reputation of 24/7 response. Overall, with my drive for great service and past experiences leading remote teams, I assure you that I can optimize your remote delivery customers' experience whilst overseeing their performance against key metrics.
$15 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0

Tietoja asiakkaasta

Maan UNITED STATES lippu
Atlanta, United States
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0
Maksutapa vahvistettu
Liittynyt helmik. 27, 2024

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