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Senior Customer Service Manager

Elizabeth & Clarke is a RTW womenswear brand based in New York. We design chic and accessible closet essentials for working women. The company has a unique focus on utilizing technical fabrics and the latest in textile engineering to solve real-world problems.

We have received press from The New York Times, Good Morning America, the TODAY Show, InStyle, BuzzFeed, Refinery29, and Fast Company. Our line is sold through our direct-to-consumer website and carried by QVC.

We are looking for a Senior Customer Service Manager with 5 to 10 years of experience who is well spoken, responsible, an excellent writer, upbeat, and a true team player. As a core member of our start-up team, you will have the opportunity to interact directly with our high-value VIP clientele and founding team.

Responsibilities:

• Work directly with clients via email, phone, and social channels to respond to shipping, billing, and product inquiries

• Build strong relationships with each of our clients by compassionately resolving their issues or concerns

• Process customer orders, returns, refunds, and exchanges using our internal software systems

• Work closely with our warehouse manager to resolve any inventory or shipping issues

• Compile, analyze, and present customer feedback on a quarterly basis, including your recommendations for improvement

Requirements:

• Bachelor’s degree in Marketing, Communications, Advertising, PR, or similar

• Excellent writing, grammar, and speaking abilities

• Upbeat, energetic, and very good with people

• Extremely organized, detail-oriented, and able to meet deadlines

• True team player with a ‘can-do’ attitude

• Desire to learn, grow, and take the initiative to push yourself. This is an unstructured environment, and you will be expected to stay organized and on time as well as contribute new ideas and then execute on those ideas

• Experience with Helpscout, Excel, and MailChimp a plus

Compensation & Benefits:

• Competitive hourly compensation commensurate with experience

• Approximately 15-40 hours per week

• Ability to work remotely, but must be able to travel to our office in Manhattan for training and meetings

Taidot: Asiakaspalvelu, Asiakaspalvelu, Writing, Varastonhallinta, Tilausten käsittely

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Tietoa työnantajasta:
( 0 arvostelua ) New York, United States

Projektin tunnus: #20360453

8 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön

Excelentt

I have 9 years of experience in CS. I have managed teams/freelances remotely. I have a Bachelors degree in Computer Science. I am good with english writing and speaking. I have worked with Helpscout, Excel, and MailChi Lisää

$25 USD / tunti
(39 arvostelua)
6.3
Ajmalbilal911

Sir, I can do this

$41 USD / tunti
(0 arvostelua)
0.0
kangaroochannelt

I am willing to complete your job for you but I currently do not have a bachelors degree but I do meet all of the other terms in there if you are willing to give me a shot Im willing to not let you down and I will do t Lisää

$25 USD / tunti
(0 arvostelua)
0.0
Osamapak26

i need it Relevant Skills and Experience interested..?

$33 USD / tunti
(0 arvostelua)
0.0
RamezzBoutros

Have a 2 years experience as Customer Experience Manager, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer Experience member - Customer Experience Lisää

$25 USD / tunti
(0 arvostelua)
0.0
erwinmappatao

I am customer service consultant who works remotely with business from different industries globally, sensitive to culture and easily adapts to the business environment of the client. I have worked with a UK-based medi Lisää

$40 USD / tunti
(0 arvostelua)
0.0
SheerazButt

I have done my MBA from Szabist in Marketing and did my BBA (H) from College of Business Management and got professional training from Lahore University of Management sciences, I have professional expertise of 10 years Lisää

$30 USD / tunti
(0 arvostelua)
0.0
snowmaverick

Let's talk. Why should you hire me? I'm resourceful, competent, US-based and raised, university educated, driven, and I have that NYC hustle (no I'm not currently living in NYC, but I lived there for a few months and Lisää

$30 USD / tunti
(0 arvostelua)
0.0