Suljettu

Inbound Customer Service Call Center Agents - native level English + Spanish

Inbound Call Center looking with agents with Exceptional English!

Must be BILINGUAL ENGLISH/Spanish. NO COLD CALLING! NO SELLING!

Call Center handles after-hours phone calls and provides messaging and message dispatch services for Doctors, Lawyers, Funeral Homes, Plumbers, and other professional service companies.

Call Center is 24x7. Dependability & Reliability are a must.

Bilingual Native/Advanced English & Spanish

Close Proximity to US market. Central + South America + Caribbean

Reliable Power & Internet / or Inverter with Batteries

Windows PC with admin privileges

Available Ethernet port on your router

Noise Cancelling USB headset

8-hour shifts, 40-hour workweek

1-weekend shift per week ( Sat / Sun ) required.

Day Shifts 7 am to 3 pm, Evening Shifts 3 pm to 11 pm

Job Description:

Processing incoming calls for various businesses throughout the United States and the world. Full training is provided. This is not a selling or "outbound calling" position. The clients we serve include service businesses, whose personnel are in the field and away from their business phones; medical and veterinary offices that often receive emergency patient calls after normal business hours and businesses that simply do not require an in-house receptionist.

Basic Requirements:

-Natural ability to communicate efficiently and courteously

-Empathetic and personable; professional demeanor

-Typing speed at least 40WPM

-**Solid command of the English/Spanish language. Literate in the spoken and written word in both languages. This is a must, if you are not 100% fluent and capable of understanding basic medical terminology please do not apply.

QUALIFICATIONS:

Be courteous, polite, and professional even under stress

Be able to handle a heavy workload, while under time pressures, without sensitivity to stress.

Have an above-average interest in working with people, telephone and computer systems.

Have a pleasant voice and personality.

Have a retentive memory.

Be dependable and cooperative.

Have good spelling ability.

Have good accuracy with numbers.

Be willing to work in a team environment, as well as independently.

Be able to successfully complete company evaluations involving spelling, coding, adding, subtracting, comprehension, grammar, and vocabulary.

Be available to work scheduled hours as posted with reliability and dependability.

Have an above-average skill in reasoning with and using oral and written language.

Be able to work overtime, if circumstances require.

Be able to work daylight hours as well as evenings, weekends, and holidays as required.

ESSENTIAL DUTIES:

Answer incoming calls promptly, courteously, and professionally.

Process multiple phone calls simultaneously.

Maintain a pleasant, professional attitude with customers and co-workers.

Work scheduled hours as posted, with regular and reliable attendance and punctuality.

Gather new information and data that must be analyzed and handled effectively.

Take and dispatch messages for customers according to specific client instructions.

Interact with co-workers and supervisors to update customer information, as received.

Interact as a team member to provide a high-quality service.

Monitor alarms and respond to alarm signals received in a timely fashion, according to instructions provided, including a double-check of all actions taken.

Perform checks for undelivered messages.

Update temporary and on-call information.

Protect all equipment from food or liquid hazard according to the policy of the Company.

Maintain all equipment to the highest level of performance by following procedures for the care of, use of, and/or storage of the equipment.

Thorough documentation on all messages or incidents.

Respond to incidents or inquiries issued by supervisors or customers in a prompt and professional manner.

Taidot: Asiakaspalvelu, Asiakaspalvelu, Puhelintuki, Answering Telephones, Puhelujen käsittely

Tietoa asiakkaasta:
( 7 arvostelua ) Miami, United States

Projektin tunnus: #34694485

25 freelanceria on tarjonnut keskimäärin $6/tunti tähän työhön

sodais

I have been through your job description and I find myself capable enough to do avail this wonderful opportunity. I am saying this because I have 5 years of working experience as a Virtual Customer Service representati Lisää

$2 USD / tunti
(7 arvostelua)
4.2
(1 arvostelu)
4.2
punit691986

Hello, I hope you are well. I have a extensive experience of over 17 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and h Lisää

$8 USD / tunti
(3 arvostelua)
4.0
(4 arvostelua)
2.6
pushar71

Hi we are Indian software and BPO company and have been doing call center and BPO services to clients across the world, please connect and share the details of the task, we have done many global multilingual call cent Lisää

$8 USD / tunti
(1 arvostelu)
1.1
Asia207

Hello Sir/ Madam. Hope you doing well. I have read your job details and I am willing to work with you in this job. I am a quite professional in call center field I am working since 7 hears in customer support right kn Lisää

$5 USD / tunti
(0 arvostelua)
0.0
tanveersheriff17

I will be able to handle this work with the utmost importance and will make sure the work is done much ahead of the stipulated time limit and will work towards the giving my 100 percent and make sure the work is done w Lisää

$5 USD / tunti
(0 arvostelua)
0.0
Arafsan01

Dear client, This is Afsan from Bangladesh. I read the job description thoroughly and understood that you are looking for an experienced Customer service representative . I am a fluent English speaker with a neutral Lisää

$5 USD / tunti
(0 arvostelua)
0.0
ritaibeh816

Dear hiring manager, I have read out your description thoroughly and have been wandering, how much capable i am for the job. I, as a virtual assistant provide a great service to my clients with great handwork. I do not Lisää

$5 USD / tunti
(0 arvostelua)
0.0
rrosa2006

Graduated in Marketing at APEC University and pursuing a Master in Marketing Strategic at Iberoamerican International University. I speak English and Spanish fluently.

$8 USD / tunti
(0 arvostelua)
0.0
(0 arvostelua)
0.0
aaspiyakhan

I am data entry operator and I am also expert on this job so you can take it to me, i handle it I will give a no chance to complain

$5 USD / tunti
(0 arvostelua)
0.0
devparmar6942

I am a highly motivated and result oriented individual. I have a very good communication skill . I have performed as a anchor in my college events and a very good leadership quality which makes me a good communicator w Lisää

$10.22 USD / tunti
(0 arvostelua)
0.0
Roshgayon

To the hiring manager, I am interested in applying for the virtual assistant position as a side hustle. I am currently working as a real estate transaction coordinator full time but the tasks can be done for 3 hours o Lisää

$6 USD / tunti
(0 arvostelua)
0.0
selaxza

I have three years experience on cal center working for a Microsoft campaign, more than 12 years working on customer services, very good technical knowledge and skills on software and electronic troubleshooting on hard Lisää

$5 USD / tunti
(0 arvostelua)
0.0
roajoy01

Hi there! I understand you're looking for a qualified candidate for Telemarketing / Lead Generation. Our hourly rate starts at $3 per hour, we also cater pay per COMMISSION or SALE. You can check our agents through th Lisää

$5 USD / tunti
(0 arvostelua)
0.0
mnelson94

Hi I can provide you with as many agents as you need. All my Inbound Customer Service Agents in my Call Center are experts with years of experience, they are all ready to work on They all speak fluent English only Lisää

$8 USD / tunti
(0 arvostelua)
0.0
Sajidwani001

I am rich experienced from this field. And have good communication skill. Can handle the customer very well. If you got me this job i will do batter.

$5 USD / tunti
(0 arvostelua)
0.0
thelmalioa

Hi. I have call center experience in the area of Chat, emails and voice. Also I have been working in back office. I consider myself the best one for the position since I've been handling different calls like outbound c Lisää

$8 USD / tunti
(0 arvostelua)
0.0
Meet2dpmishra9

I personally believe when we talk about customer dealing we need some quality which a candidate must possess which are followings modesty,calm mind, friendly behaviour and a quick solution finding mind.I got these meri Lisää

$5 USD / tunti
(0 arvostelua)
0.0