Gourmet Food Customer Support and Order Management
$1500-3000 USD
Maksettu toimituksen yhteydessä
JOB DESCRIPTION:
[login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a customer support and order management specialist for [login to view URL] in a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled and processed properly. Some of your primary responsibilities include:
• Answering the phone and taking phone orders from customers
• Answering questions customers may have regarding our products and usage
• Addressing problems with orders and customer complaints
• Managing the flow of orders through the fulfillment process
• Importing orders from 3rd party sites into our system
• Adding new products to our website
• Processing end of day invoices and shipping invoices
• Requesting adjustments from suppliers for overcharging on products
• Processing claims with FedEx for miss shipments
• Managing our Amazon store front day to day operations
• Additional support tasks as required
JOB REQUIREMENTS / REQUIRED SKILLS:
• You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure.
• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.
• High speed internet must be available where you will work, with a minimum of 5 Meg upload speed and 20 Meg download speed.
• You must be fluent with speaking, reading and writing English, as you will be doing this constantly.
• You need to have a basic understanding of and have Microsoft Word, Excel and Outlook applications
WORKING HOURS:
• Normal working hours are Monday – Friday, 8:00 am – 6:00 pm eastern United States time, 1 hour break.
• From November 10 through December 31 you will also need to work from 10:00 am – 4:00 pm on select Saturday’s and Sundays during this period.
HOW TO APPLY:
Please send us your resume and salary requirements. Please do not apply unless you are fluent in reading, writing and speaking in English. An over the phone interview will be scheduled for selected candidates.
Projektin tunnus: #17034667
Tietoa projektista
10 freelanceria on tarjonnut keskimäärin $2754 tähän työhön
Hello I have six years of experience in customer support and can speak and write in English fluently., please check profile for reviews. If you have any questions please let me know. Thank you!
Hello! I'm Oke from Nigeria and I have over 2 years of customer support experience. I'm available during the time frame you mentioned in your description. My written and spoken English are both on par so I have no issu Lisää
Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website.I manage order, vendor , and angry customer too Lisää