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FULL-TIME CUSTOMER SUCCESS ROCKSTAR & VIRTUAL ASSISTANT

FULL TIME FILIPINO CUSTOMER SUCCESS ROCKSTAR/VA

Our Customer Success Team is looking for an empathetic and efficient customer success rockstar who has impeccable English writing skills, loves to be challenged, solve problems and make peoples’ days.

Our ideal candidate is someone who truly cares about our customers and pack. As we hire to support our growth, we want to ensure that we’ll maintain our positive culture by hiring like-minded individuals. :)

WHAT KIND OF TASKS WILL YOU BE DEALING WITH?

-Respond promptly to customers’ inquiries and complaints through various channels, including chat, email, Amazon and social media.

-Monitor and respond to social media comments.

-Know the company’s products inside out to be equipped to answer customers’ questions. You need to have a flair for translating a product’s features into tangible benefits for customers.

-Process replacement and refund requests promptly.

-Help improve our CS processes by providing feedback on the efficiency of the CS processes and sharing knowledge garnered through previous work experiences.

-Inform Team Lead about potential/ongoing issues in a timely manner.

-Keep records of customer interactions, transactions, and feedback. Basically, be the window in the customers’ heart and mind for the rest of the team.

-Other tasks the team may need your help with.

WHO WE ARE LOOKING FOR:

Someone who is fluent in written English

-Our team communicates in written and spoken English. Our customer service is also in written English. Please only apply if you have strong written English skills.

Someone who has superb attention to details

-You are someone who pays attention to every little detail – not only in your work, but in everything you do.

Someone who has basic technical skills online

-While you won’t be programming or designing images, you should have a basic understanding of the technical tools required to work in a virtual environment. You should have some knowledge of customer service software (i.e. Freshdesk), Slack, project management tools ([login to view URL]), Gmail, and GDrive, among others.

Someone who is organized

-Organization is a big part of an operation’s success so this should come naturally to you. Is your room organized? Is your life organized? If they are, you are probably the right fit.

Someone who can work with minimum supervision and can work independently

-This means doing the right thing and getting the job done excellently even when no one is looking.

Someone who has initiative, integrity and grit

Our team works at a very fast pace and we demand excellence. To thrive in the company, you need to have initiative and you should be someone who is not afraid to take risks/make decisions on your own when needed. If you require constant hand holding to get a task done or if you’re someone who gives up easily, this job is not for you.

Someone who is coachable

-We believe that feedback is one of the best tools in the workplace that could help you improve and be better in what you do. If you don't respond well to coaching/feedback, this is not the right position for you.

Someone who is empathetic

-Customer service isn't all about fixing things and solving problems. You may not always have a solution to a customer's problem, but you can always show empathy.

Someone who is looking for a full-time position and is excited to work with us long-term.

-We need someone who can work on a shifting schedule for 40 hours/week. If you’re not certain that we’re the right company for you or if you’re constantly job hopping or have multiple jobs, please don’t apply.

BENEFITS & SALARY

Salary range: $500 USD - $600 USD per month, depending on level of experience, what you can offer the company and performance during the training period.

Long term position

Super stable

Fast growing company

Performance-based bonus program

Paid leave

Work from anywhere with an internet connection

Customers who love us

Excited?

Please apply here:

[login to view URL]

Taidot: Asiakaspalvelu, Customer Experience, Social Media Management, Tiedonsyöttö, virtuaaliassistentti

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Tietoa työnantajasta:
( 0 arvostelua ) Los Banos, Philippines

Projektin tunnus: #28380442

21 freelanceria on tarjonnut keskimäärin $501 tähän työhön

khanjzthanjzt

Hi I have read and understood the latitude of the project. I'm a professional project manager and virtual assistant, have more than 5 years of experience in dealing with business growth. Allow me to assist you in this Lisää

$750 USD 26 päivässä
(7 arvostelua)
3.5
Richiewill

Hello there, I saw your listing and I would love to work with you. I believe that this job is suiting to my skill set and you can trust that I will be able complete tasks as stated. Contact me with more information ple Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
prakash119131

Excellent communication abilities - Diligent and proactive sales professional - Responsible for sales of existing development homes and properties. - Often assisted team responsib Lisää

$833 USD 15 päivässä
(0 arvostelua)
0.0
MinahilNawaz616

Okay so I have read all the instructions.I see you need someone to assist your customers and not disappoint [login to view URL], I am new and I am really excited to work .please give me a chance and if you don’t like my work you Lisää

$250 USD 2 päivässä
(0 arvostelua)
0.0
oladolabomi

Hello, I saw your description and applied with the link above hopefully I get some sort of positive reply soon. Looking forward to getting more details soon about the job.

$667 USD 30 päivässä
(0 arvostelua)
0.0
Pallavisingh1990

Dear Hiring Manager, Good day! I am excited about the opportunity to work with you. If you are looking for a suitable candidates to perform as per your project details, you can have a look on my professional backgrou Lisää

$500 USD 30 päivässä
(0 arvostelua)
0.0
kestertarobal

I have been in the customer service industry for years now. Specifically answering chats and emails for a couple of well-known companies. The recent COVID-19 crisis has been a downer for all of us. I wouldn’t dive in d Lisää

$667 USD 2 päivässä
(0 arvostelua)
0.0
JanUsupport

Hi there! I hope you can spare a minute or two to read our proposal. We are... u_support is a start-up B2B contact center in Davao city, Philippines which mainly focuses on Customer service in different online busin Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
Kaihse

Good day! I have read your project details and I am interested in this project. I have worked as a customer representative for more that 3 years, I was handling complaints and I was able to give satisfaction to our cu Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
EllaChen620

Hello the Employer, I can't say that I am the most excellent candidate to apply for that position. But I am really the suitable person to fit for that position because I have the below skills which you need: [login to view URL] ful Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
varquezrg

Hi, I have fully read the job description listed, I immediately felt excited and challenged, which is the reason why I am applying and sending my proposal for the project. When it comes to customer service, I have ove Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
poojaganesh

hi sir, iam interested in working a great job. i am waste a time. i spent usefull of time with us. thank you for giving a opportunity to me. thank you.

$500 USD 5 päivässä
(0 arvostelua)
0.0
naveedhafiz303

Hi, I'm a computer science graduate with years of data entry and office work experience. I am the perfect choice for you as a virtual assistant. I don't like writing long proposals and waste your time. Drop me a mess Lisää

$250 USD 10 päivässä
(0 arvostelua)
0.0
Sumombd

Dear Hiring Manager, I am very interested in this Customer Success Rockstar/VA position. I have been working remotely as a Customer Support Representative for over 6 years in a Canada based ISP company. I help custom Lisää

$600 USD 30 päivässä
(0 arvostelua)
0.0
Deeyonne

Good Day I am interested in the Full time Customer Service Agent position. My name is Deon I have excellent organizational skills,can work unsupervised and under pressure and I have good communication skills. I have Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
Devi46024

I can perfectly finished your project .I completed typewriting, so I like my job then waiting for my work .can you start with my Job?

$500 USD 7 päivässä
(0 arvostelua)
0.0
sra243

I have 7 years experience of office work I can do this with meeting the deadline.i m interested in this project. I have command on Ms Word and Ms Excel. I am proficient in data entry, copy paste, form filling and Assig Lisää

$444 USD 5 päivässä
(0 arvostelua)
0.0
mr486395

Hi, I am jubayer Rahman, I can generally compile up to 10 pages of lecture notes per day. I'm interested to hear more about the project and about the subject matter of the lectures. If you award me the project I'd be Lisää

$250 USD 7 päivässä
(0 arvostelua)
0.0
FaiqAbbas1999

Greetings, I've gone through your post and I'm very confident to work on this project. I'll be your Virtual Assistant. I'm fluent in English, also I'm an IT student, therefore I've good grip on computers and softwares. Lisää

$500 USD 30 päivässä
(0 arvostelua)
0.0
Faheem082

Hi, I am a Professional Virtual Assistant. I have worked with many organizations as a Virtual Assistant. My main Skills are. - Email Handling / Lead Generation - Data Entry - CRM Management - Internet Research / Web R Lisää

$250 USD 30 päivässä
(0 arvostelua)
0.0