Desk Side Support Engineers

Käynnissä Julkaistu Nov 19, 2015 Maksettu toimituksen yhteydessä
Käynnissä

Purpose of the role:

Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.

Key responsibilities:

• Provide onsite and desk side support services to end users.

• Troubleshoot PC related problems at the direction of TCS.

• Complete incidents and requests within SLA in pressurized environment.

• Build, configuring and troubleshoot PC and laptop applications and hardware components.

• Ensure tickets are updated on a daily basis.

• Support meeting room environment and video conferencing.

• Support printers, scanners and other peripherals.

• Support mobile devices, such as iPads, iPhones and Blackberry’s.

• End-User Data back-up and restoration when required in the course of a service incident.

• Provide hands and eye support for server support under guidance of TCS tech support.

• Smart hands support for data center equipment as per required SLA (in specified locations)

• As directed by TCS Tech support will assist in troubleshooting the data center devices

• Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites

• Import /Export tapes to the tape libraries as advised by TCS tech support.

Behavioral skills required:

• Individual must have good customer facing skills and be well presented.

• Demonstrates independent and pro-active thinking

• Builds effective relationships both within the team and across the business and Professional Services

• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.

• Must be able to work alone and unsupervised, taking the initiative when necessary.

• Must be organized and priorities work appropriately.

Technical skills & Experience required:

• Must have experience of using a Call Logging system.

• Must have good working knowledge of Windows 7/XP and related Office applications.

• Support experience of MACs would be beneficial

• Knowledge of mobile devices, in particular Blackberry and iPhones

• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.

• Familiarity with Microsoft SCCM would be advantageous.

• Basic Knowledge of Server hardware architecture as to understand the procedure shared by L2 teams during troubleshooting, H&E support

• Basic knowledge of server/client operations in a domain environment including Active Directory.

• Ability to replace defective parts, as identified by TCS.

• Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable

• Excellent communication are mandatory in English Local language; Regional language support would be a plus

Desired Educational Requirements:

• Completion of CompTIA certifications – e.g. A+, Network+, Server+ etc

• Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE etc

Asiakaspalvelu Desktop Support Puhelintuki Tekninen tuki

Projektin tunnus: #8932980

Tietoa projektista

9 ehdotusta Etäprojekti Aktiivinen Nov 20, 2015

Myönnetty käyttäjälle:

rajaji82

i am certified from Microsoft and Cisco so i can do this because i am doing all this since 9 years and have very good hand on experience.

$24 USD / tunti
(0 Arvostelua)
0.0

9 freelanceria on tarjonnut keskimäärin $22/tunti tähän työhön

kerhac007

satisfication guaranteed .

$22 USD / tunti
(0 arvostelua)
0.0
techintel007

Is this a full time job or home based job? Can you kindly please clarify in detail?

$26 USD / tunti
(0 arvostelua)
0.0
rahul1772

A proposal has not yet been provided

$22 USD / tunti
(0 arvostelua)
0.0
waleedahmad7477

I am an experienced Network and Systems Engineering professional with a background in LAN/WAN Environment, Office Desktop Support and Administration. My strengths are in troubleshooting Computers Hardware/Software, LAN Lisää

$22 USD / tunti
(0 arvostelua)
0.0
geraldinebalse

A proposal has not yet been provided

$22 USD / tunti
(0 arvostelua)
0.0
VDR369

I've been installing, assembling, repairing all custom made and branded desktops, laptops and tablet PCs. Currently I don't have any certificates. I've worked in Apple authorized service center. I can repair windows, m Lisää

$16 USD / tunti
(0 arvostelua)
0.0
hanshazen

I meet all of your qualifications and more and I'm willing to work on the rate I have worked 15+ years and it tech-support position I currently have my office outside of my home set up with two different Internet servi Lisää

$15 USD / tunti
(0 arvostelua)
0.0
sshirazshahid

Hello, I am new on Upwork but i have a diversified experience having worn many hats ranging from sales/customer support to reporting for regulatory authorities and essentially Technology support where my real passio Lisää

$27 USD / tunti
(0 arvostelua)
0.0