Venzee is looking for a driven multi-tasker with experience in Customer Service and Localization/Translation. Fluent in both English and Portuguese, you will deliver top-notch service to customers and translate website content for both languages. This is an exciting opportunity for a customer champion who can build relationships quickly and share our passion of our vision for the future.
RESPONSIBILITIES
Customer Success Advocate
Address concerns via Email, Chat, Phone and Social Media
Conduct friendly and casual – yet professional, conversations with customers
Stay up to date with platform and user experience changes
Contribute to building the customer knowledge base
Understand concerns and offer the most appropriate solution
Meet and exceed performance targets
Localization Expert
Translate knowledge base articles, blogs and other customer-facing content
Work closely with various teams including Product, Sales and Marketing
Align customer experiences across both languages
Gain in-depth product knowledge to accurately convey intended messages
REQUIREMENTS
2- 3 years experience in a Customer Service capacity
Excellent communication skills
Fluent in both English and Portuguese through written and verbal
Effective time management & prioritizing skills
Quick to adapt to changes in a constantly evolving startup environment
You bring your A game each and everyday; A self starter, “hand me the keys” approach
This is a unique role which offers growth potential. We are looking for someone who is committed to elevating the Venzee experience. This individual will be key to establishing our Portuguese community and creating meaningful customer relationships. A drive for success for both customers and Venzee is also an important quality for this role.
This position is part-time with hours that will vary from week to week.
Dear Sir,
I'm very interested in your project and I think I can be a good fit to your team. I have some customer support experience while I worked in a e-currency website a few years ago and I'm very used to talking to different people from different backgrounds on a daily basis.
I'm an engineering graduate currently working as a teacher and independent translator so talking to people won't be a problem at all. Please reply to this message so I can send you my full CV. I'm also working on a small startup with some friends so I'm used to the "busy" startup environment and focusing in the long term without losing the business idea and facing the company's problems as my own problems and being an independent worker. I understand that working in a startup can be hard and that there are new issues coming up every day but this is probbaly what I like the most about it: it's never the same boring job. You can see our project at [login to view URL] in case you're interested!
Look forward to hearing from Venzee and to hopefully begin working with you!
Best wishes,
Killian
$10 USD 10 päivässä
5,0 (3 arvostelua)
3,6
3,6
13 freelancerit tarjoavat keskimäärin $10 USD/tunti tätä projektia
Hello,
Thank you for the invitation. However, I am afraid I have no such "2- 3 years experience in a Customer Service capacity". I don´t really understand what is it all about / what you mean by that, specifically.
On the other hand, I have great communication skills and have also been the coordinator of a English ESL tutoring in a volunteer project for over 2 years long, which took place here in Brazil over vOIP (skype). I was responsable for the online classes given by high executives & professionals wordwide teaching more than 30 kids in Rio de Janeiro.
Cheers
Maria Thereza
Rio de Janeiro, Brazil
Hi ... I can do it... more than 6 years working with a certified Translations lawyer.
several years of customer support experiences fully trilingual ..
english spanish portuguese
Hi Good Morning.
I have posted my bid, but it is negotiable according to the numbers of hours weekly.
Portuguese is my native language and customer service my passion, besides a side skills of marketing online.
I really appreciate the opportunity.
Regards,
Gladson
I have experience working in a bilingual environment.
I do not have previous experience with Costumer Service, as requested, but I am a fast learner, I have good communication skills and a creative mind for problem solven.
I would be happy to talk about the job and pleased to have a first opportunity on the field.
I have experience working as Customer service representative for company's such as Blackberry and Tam.
I speak Spanish, English and Portuguese.
I'm a person who learns easily and adapts quickly to different situations.
I' am Brazilian, 25 years old. I'm graduated in biomedicine and I am looking for a complementary work to earn an extra money.
I' am new on the site and would be very thankful to have an opportunity.
I am Portuguese native speaker from Brazil and I am studying business administration in the U.S. I have a 3.5 overall GPA. I am very comfortable with both languages since I live in the U.S. The fact that I study over there for a few years, and that I took english 101 and 102 classes among other classes that already have given me 84 college level credits give me credibility to translate any content in the most clear and appropriate format from English to Portuguese or vice-versa. Living among American native speakers help me in the development process of speaking English. The translation made by someone that lives among those American native speakers makes more sense because the translator knows what is common for Americans to say or how to be clear for them to understand any content. The same applies when the translation is from English to Portuguese.
There is a big difference when a person studies a language in his homeland than when that person travels abroad and live within the environment that language is spoken. That is why I am here to make all your translation smoothly understandable for Portuguese and English readers.
I am committed for results.
Life experience at business and IT.
What you see is what you get.
My actual and current interest on web shape this job to me.
In short words, you can trust me.
This exciting experience is awesome and I wanna be part of it.
Lets move forward and take this opportunity into our hands.
Dear advertiser,
I'm a brazilian journalist graduated in one of Brazil's finest communication universities.
I have a large experience in writing and translating and I'd be very pleased to take part in your project.
If you have any further doubts about myself, please don't hesitate to contact and I would be pleased to talk about it.
Best regards,
Gabriel