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Customer Service Executive for eCommerce

Job Description:

Fast growing US start up in the outdoor industry, we distribute our own branded products in USA, China and Europe. We are looking for an experienced Customer Service Executive to service customer support for our company.

Expertise and experience that you must have :

- Amazon seller account

- Shopify

- Email support

- Phone answering and calling

- Perfect written and spoken English – that include very good grammar (English Proficiency C2 Passer)

Key Responsibilities:

Buy shipping labels on Shopify

Answer calls from clients, call back

Reply to enquiries received by email, facebook messenger

Monitor comments on facebook posts

Monitor Amazon for messages, claims, refund requests etc…

Communicate with the warehouse (orders/shipments related questions)

Resolve customer issues within business policies through problems solving to maintain customer satisfaction

Maintain ownership and responsibility for customer service success and e-commerce marketplace customer satisfaction statistics

Monitor all channels for errors, alerts, questions and inquiries and report or resolve with a sense of urgency

this is 1 to 2 hours work only and need to be online 9am to 5pm (Eastern Time)

This is a long term position with stable daily hours of work. Join us and let's grow together !

Taidot: Asiakaspalvelu, Asiakaspalvelu

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Tietoa työnantajasta:
( 0 arvostelua ) Santa Rosa, Philippines

Projektin tunnus: #21960098

10 freelanceria on tarjonnut keskimäärin 140$ tähän työhön

hebathomas

Dear potential client I understand that you are looking for a superb customer service rep who speaks and write fluent English and can complete the task below. I am the most suitable person for the job because I underst Lisää

$250 USD 7 päivässä
(9 arvostelua)
4.7
Dkkl

Hiii am a bachelor student so it's my small professional work for part time job

$155 USD 3 päivässä
(0 arvostelua)
0.0
SriGarg

Hello, I would like to work for your project. I have thorough experience for all the mentioned things except Shopify (worked on shopify software for little time). You can check my profile to review my work experience. Lisää

$43 USD 22 päivässä
(0 arvostelua)
0.0
tambiihelena

I have worked in a similar post I was the receptionist at Oxygen Fitness Centre. I interacted with clients on a daily basis, informing them about the specials and promotions we’re holding

$155 USD 3 päivässä
(0 arvostelua)
0.0
Alifaheem00

I do a online marketing from 3 years where I sell the products using social media I am also the seller of amazon so i can do it in the better way

$35 USD 1 päivässä
(0 arvostelua)
0.0
akmsn2

Dear concern Thank you for posting I am willing to put upto 60 per month and apply for the said job. My customer services experience is of 7plus years. Looking forward to hearing from you. Thanks

$222 USD 30 päivässä
(0 arvostelua)
0.0
ivonnecuevas

I have read entirely Reliable professional with corporate experience delivering high quality services with 20 +years of proven success. Marketing and sales, translation, data entry, cold calling. CV with further deta Lisää

$222 USD 4 päivässä
(0 arvostelua)
0.0
nicolasnyle

Hi there, I have been working as a full-time customer service rep for more than 4years now, I've been to and work for a lot of big companies here in our country all of the companies that I been to covers full customers Lisää

$35 USD 7 päivässä
(0 arvostelua)
0.0
RubyRose8

Hi there, I am interested to apply for the said position. Recently, I was an Appointment Setter for a US mortgage company where I call leads who might be interested in refinancing. I also have experience as a Customer Lisää

$140 USD 7 päivässä
(0 arvostelua)
0.0
guanhong9639

hello ,i am a chinese and have more than 10 years working experience on e-commerce .i am very intesting in your project .and i am at customer service and products managment .

$140 USD 7 päivässä
(0 arvostelua)
0.0