Customer Service & Support
We're looking for someone who can be on call from 1am to 9am PST to answer customer support calls and emails. The traffic is generally not heavy (in this 8 hour period, you would receive an average of around 5 phone calls and 5 emails). We'd like to have someone who can respond immediately to each inquiry.
Our company website is at [url removed, login to view]
Bachelors Degree or equivalent
Excellent phone skills
Excellent written and oral communication skills
2+ years of customer service experience, preferably in a tech-related field.
Knowledge of QuickBooks is a big plus
Fluency with general Windows and Macintosh operation
Triage and respond to customer support inquiries (technical or functional)
Monitor trouble-ticket database to insure speedy response to all requests
Work with other departments to research and resolve customer issues
27 freelanceria on tarjonnut keskimäärin 3326 $ tähän työhön
I have 4 years experience in the telecommunications area as well as I currently use quickbooks as my accounting software at home and work. I can even go lower than $3000
* BSC in Computer Science * 4 Years of total Experience in Customer Service * 3 Years of Experience in retail sales * 1 years of Experience as a Department Sales Manager * Worked on Quickbooks
Hello, I am interested in talking to someone about this opportunity. Would you be able to do a corp to corp on this one ? I might have a support guy interested in this position. Thanks