Bilingual (German - English) Customer Support Needed

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Project overview:

We're looking for a Bilingual German - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product into German. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.

This project requires:

- Customer support experience in a fast-paced environment

- Great German and English communication skills, both written and oral

- Should love making customers happy!

- Should have the ability to assess each customer’s issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO, and Analytics is a plus!

- Must be able to work remotely and full-time (at least 40 hours per week)

What We Offer:

- Convenience in working from home

- Fun and collaborative international working environment

- Opportunities for career advancement

- Training and growth opportunities

- Paid leave with tenure of one(1) year and above

If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!

Taidot: Asiakaspalvelu, Asiakaspalvelu, Sähköpostien käsittely, Kääntäminen, saksa

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Tietoa työnantajasta:
( 0 arvostelua ) Lipa City, Philippines

Projektin tunnus: #28362405

8 freelanceria on tarjonnut keskimäärin $14/tunti tähän työhön

(365 arvostelua)

Hello. If you are looking for customer service representatives (GERMAN/ENGLISH) I would like to apply. My native language is Slovenian, I have been working on translating from German for 16 years. I have also been wo Lisää

$8 USD / tunti
(1 arvostelu)

Convenience in working from home - Fun and collaborative international working environment - Opportunities for career advancement - Training and growth opportunities - Paid leave with tenure of one(1) year and above

$5 USD / tunti
(0 arvostelua)

I can understand your work. I am always calm. You can trust me. I want to do your work. Please message.

$4 USD / tunti
(0 arvostelua)

I would love to work for you because your offer sounds just perfect and I am just the right person for you. I work since 2009 in customer service, both in german and english and I love it. Please contact me so I can pr Lisää

$8 USD / tunti
(0 arvostelua)

Dear Team, I am a business consultant based in Germany with business background (Master of Business Administrations). I have experience in many fields with biggest German and international companies like BMW Group, D Lisää

$6 USD / tunti
(0 arvostelua)

Only email support via trouble ticket system. May use company’s mail address or will provide one. Offer payment by time or mail. Supervisor access to trouble ticket is possible.

$39 USD / tunti
(0 arvostelua)

Hello, I have experience working as a German market sales representative for the airline Qatar Airways. In my role, I worked actively to generate flight ticket sales over the phone, speaking to passengers in both En Lisää

$20 USD / tunti
(0 arvostelua)