Simple business assignment

The case study is attached. Please answer the following questions regarding the case study:

- With regard to the customer requirements, and in particular cost and time constraints, identify a key customer service issue for one of the organisations mentioned in the case study. How would you resolve this issue? (100 words)

- Amira describes a customer service standard against which the provision of customer service can be measured. Suggest another customer service standard against which customer service in the gymnasium could be measured. Present the standard in a table with the columns headed Standard, Service levels and Actions. (200 words)

- The case study talks about the importance of monitoring informal comments by customers. Design a form that could be used by one of the organisations in the case study for recording informal comments made by customers. Include the type of information to be recorded and who should receive the completed forms. (200 words)

- Suggest another mentoring or coaching process that could be used by one of the organisations to help ensure that staff is able to effectively meet customer needs. (100 words)

- Develop a short survey or comment card that could be used to gain information from customers on their level of satisfaction with the organisation’s provision of customer service. Include the reason for the survey in the introduction, no more than six questions (with scaled responses of Poor, Needs Improvement, Satisfactory and Superior) and an open question where customers can make general comments. (200 words)

- Suggest a situation when feedback from a stakeholder in one of the organisations may have been ignored, or not acknowledged, or considered unimportant. Suggest how you think a customer might react. (50 words)

- Nominate one record kept by one of the organisations to show how well service is being provided. Suggest another record from which you could gain information on how well service is being provided to customers. What information might these records provide in relation to the quality of customer service provided? (50 words)

Taidot: Asiakaspalvelu, Tutkimusten kirjoitus, Tekninen kirjoittaminen

Näytä lisää: writing survey questions, writing forms, writing business requirements, table customer, superior customer service, simple time card, identify business, customer support cost, customer service questions, cost customer technical support, cost attached customer service, business survey, business standard, business card service, customer service words, coaching business, customer service technical support, business card case, superior help, record writing, comment writing, business present, business case, simple short writing, 100 words comment

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