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Manage Customer Chargeback/CPV/Escalation/Query for online payments

Job Description:

We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc.

Your responsibilities:

- Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner

- Resolve all issues related to charge backs

- Be CPV for our company and payment gateway

Your qualifications:

- Based in India or be able to communicate with customers and banks in India at IST

- Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website

- Preferably worked with an ecommerce business before

- Excellent verbal and written communication skills in English, including proper spelling and grammar

- Knowledge of Microsoft Word and Excel as well as of the Internet

- Excellent organizational skills and the ability to manage multiple priorities

Taidot: Asiakaspalvelu, Puhelintuki

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About the Employer:
( 0 reviews ) India

Projektin tunnus: #4243524

9 freelanceria on tarjonnut keskimäärin 287 ₹/tunti tähän työhön

mskadur

Dear Recruiter, I am staying in India and experienced in handling email and phone support with customer. I'd done past work outside of freelancer for my company for sourcing the product/components. I've good Englis Lisää

₹200 INR / tunti
(0 arvostelua)
0.0
gjvd

Willing to work on the assignment. I am totally dedicated and hard working for any job assigned. I can complete any given job in a given deadline with quality. New to Freelancer but without lots of experience.

₹400 INR / tunti
(0 arvostelua)
0.0
NehaKap

I have previous experience of handling customer service & escalation calls in a credit card company. Was a soft skill trainer & led projects to improve customer experience on the phone.

₹400 INR / tunti
(0 arvostelua)
0.0
viya89809

I have been working on customer support, sales and service for the past 3 years. Please check PMB

₹250 INR / tunti
(0 arvostelua)
0.0
alexbrown342

I have got an excellent experience in virtual assistance,sales and customer service by working in such huge organizations like Comcast, Time Warner cable and Direct TV tech support I have got excellent customer service Lisää

₹350 INR / tunti
(0 arvostelua)
0.0
LeenaKotwal

Hi Looking forward to work on this project

₹200 INR / tunti
(0 arvostelua)
0.0
bnshet

hello we having experienced team of customer support over phone and emails we can handle your excitation as well. as we have good research in this field.

₹250 INR / tunti
(0 arvostelua)
0.0
rsk2me

Innovation and improvement-led solutions with transformation as the 'arrow head' Integrated global delivery model (IGDM) for multi-country, multi-shore options Risk/reward based, flexible business models Collaborati Lisää

₹230 INR / tunti
(0 arvostelua)
0.0
darshin

Hi, I have over 8 years of experience in facing customers and I have the maturity and communication skills to deliver to your utmost satisfaction. Please check your PM for further details. Thanks, Darshin

₹300 INR / tunti
(0 arvostelua)
0.0