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I’m looking for a freelance partner who can jump in and handle daily customer chats on WhatsApp. Your role is simple yet vital: reply quickly, courteously, and accurately so every person who contacts us feels heard and helped. Here’s what I need from you: • Monitor our WhatsApp account during the agreed-upon hours. • Use the response guidelines I’ll provide to answer questions, process simple requests, and note any issues that need escalation. • Keep a concise log of resolved and pending chats so nothing slips through the cracks. Fluent, friendly written Bahasa Indonesia is essential. If you already have experience as a virtual assistant or social-media chat agent, even better, but I’m happy to give clear instructions and templates to get you started. I value fast replies, consistency, and a professional but approachable tone. Let’s talk about your availability and set up a short trial shift to make sure the workflow feels right for both of us.
Project ID: 40416496
77 proposals
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Active 1 hour ago
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77 freelancers are bidding on average $430 USD for this job

As a seasoned Virtual Assistant with a solid background in customer service and written communication, I am confident in my ability to meet the demands of this project. Having managed numerous content creation tasks, customer interactions, and data handling projects efficiently in the past, I will be able to tackle your WhatsApp chat responder role diligently and accurately. Fluency in Bahasa Indonesia is my second nature; rest assured, your customers will receive responses that reflect cultural nuances as well as professional competence. With profound experience using various office management tools including Microsoft Office and Google Docs & Sheets, I can easily adapt to a new workflow and provide you with comprehensive, organized logs of resolved chats and pending issues. Above all, my dedication to timely communication and commitment to quality align perfectly with your requirements for fast replies, consistency, and approachable tone. Let's not delay - give me an opportunity to prove that your trust is not misplaced and that hiring me would be the best decision you make for this crucial role. Let's start assisting the growth of your business together!
$500 USD in 1 day
2.7
2.7

Hi, Unanswered messages can disrupt business operations, and I’m here to make sure every customer receives a fast and accurate response. I’m an Indonesia-based professional with experience in customer service, handling a wide range of inquiries from potential customers to resolving complaints with a friendly and solution-oriented approach. I understand that speed, consistency, and accuracy are key to maintaining customer satisfaction. I’m also comfortable working with response guidelines and templates to ensure service quality remains consistent. I’m available for a trial shift and can work 5–8 hours per day, with flexibility to match your business needs. I’d be happy to discuss the best workflow and a payment arrangement that fits your budget. Best regards, Dinda
$250 USD in 10 days
2.2
2.2

As a digital creator with a flair for problem-solving and communication, I believe I'm the ideal candidate for your WhatsApp Chat Responder position. With my fluency in Bahasa Indonesia, I can deftly navigate our customers' inquiries and provide prompt and personable responses. My background in website design and development has imbued me with a keen eye for detail – ensuring that no query slips through the cracks and our chats remain logged accurately. Customer support is a field that thrives on being consistently reliable, responsive, and understanding. Throughout my career, I've honed these skills constantly to provide efficient solutions to clients while maintaining a friendly, but no-nonsense approach. My past experiences as a virtual assistant and social-media chat agent have reinforced my commitment to offering swift resolutions while also showing empathy towards the individual needs of each customer. Allowing me the opportunity to prove my worth by giving a trial run is appreciated. I look forward to not only meeting your expectations but also exceeding them as we work together to create a seamless customer experience. Together, let's transform your vision of impeccable customer support into reality on the digital realm!
$250 USD in 7 days
0.0
0.0

I’m always active online. I also know how to deal with people in a polite manner. I would reply all the customers in the shortest possible time
$300 USD in 7 days
0.0
0.0

Hii, You mention about fast reply, Courteously and accurately for customer chats in whatsapp, I will be the best for this job. I'm fast replyer in chats, Experience very well about Social Media .
$500 USD in 7 days
0.0
0.0

I am fluent in English and have experience providing customer support via chat on various applications. I can respond quickly to customers, offer them deals, and provide any other services they may need. I can also handle multiple customers simultaneously without compromising service quality. I am ready to start immediately and am willing to do a trial period.
$500 USD in 7 days
0.0
0.0

As a seasoned web and mobile developer with a deep affinity for crafting exceptional user experiences, I understand the significance of rapid, accurate communication. My proficiency in various programming languages and platforms will undoubtedly translate skillfully into handling customer chats via WhatsApp. Though my background may appear more tech-oriented, I assure you of my ability to adeptly respond to inquiries, process requests, and escalate issues if necessary with the same level of precision you demand. Lastly, language is key in chat-based conversations. As an Indonesian native speaker fluent in Bahasa Indonesia, I understand the nuances and intricacies of the language that can sometimes be lost in translation. You can trust me to convey your message with clarity and a professional but approachable tone that aligns with your brand's values. Let's schedule a trial shift; I’m certain my diligence will prove beneficial for both parties involved.
$500 USD in 7 days
0.0
0.0

Hi, I can handle your WhatsApp customer chats professionally. I'm available daily from [PUT YOUR REAL HOURS, e.g. 8AM-8PM WAT] and I respond within 3 minutes during shift. I have fast 40+ WPM typing and I follow guidelines exactly. To ensure quality, I will: 1. Use your response guidelines for every chat 2. Log all resolved issues daily in Excel as requested 3. Escalate complex problems immediately I'm new on Freelancer but I'm committed to 5-star service to build my reputation here. I offer reliable communication and I will never leave customers waiting. Can we discuss the specific hours and test with 1 day trial? Thanks, [Your Name] Adex
$300 USD in 10 days
0.0
0.0

Hello! I’m very interested in supporting your WhatsApp customer chat management. I understand how important it is to respond quickly, politely, and accurately so every customer feels valued and supported. I am comfortable communicating in Bahasa Indonesia with a friendly, clear, and professional tone, ensuring smooth and effective conversations with your customers. I can efficiently monitor chats during assigned hours, follow your response guidelines, handle inquiries, and maintain a well-organized log of all conversations, including any issues that need escalation. I’m reliable, detail-oriented, and committed to delivering consistent, high-quality communication. I’m also happy to start with a trial shift to ensure everything runs smoothly. Best regards, Parisha Waseem
$250 USD in 5 days
0.0
0.0

Hello, I’m very interested in this role. What makes me a strong fit is my 5 + years of experience handling daily customer communication, chat, calls, and emails for both B2B and B2C clients. I’m used to replying fast, staying polite, and making sure every customer feels properly supported. I also have strong experience with CRM, following response guidelines, and keeping clear chat logs so nothing gets missed. I’m reliable, consistent, and quick to learn new systems or templates. I’m available during your required hours and happy to start with a trial shift. Thank you, Gilbert Talukdar
$500 USD in 30 days
0.0
0.0

Respectively Sir/Ma'am, Have a Pleasant Day Ahead ! I carefully had read your requirements in your job post on freelancer.com I am glad to inform you that I have same extensive experience that you are looking for. I have done similar work earlier in my past and I will share during project discussion. Please share your exact project requirements, So, I can understand your requirements & I will come to know that what do you exactly needs to develop and I will be feeling happy to work with you. Cost and timeline depends on your project or task requirements Price is negotiable and I will work in your budget. No upfront payment will be charged. Always work in milestones. Looking forward for your positive response. Kind Regards, Sneha Kanwar
$500 USD in 7 days
0.0
0.0

Hi! I have 3+ years of customer service experience handling chats, email support, moderation, and customer concerns. I’m detail-oriented, responsive, and comfortable following guidelines to ensure customers receive fast and professional support. I’m open to a trial shift and would love to discuss my availability with you.
$500 USD in 7 days
0.0
0.0

Hello, I have read through the project and understood that you are looking for someone to handle the daily customer chats on Whatsapp. As an experienced customer service and social media manager, who is detail- oriented, courteous and careful to follow instructions, I would love to handle this project for you. Kindly let me know the hours involved so, I can adjust my time to fit in properly. Thank you. Ukeme.
$500 USD in 7 days
0.0
0.0

Dear Sir/Madam, I came across your project, and I’m excited about the opportunity to assist as your WhatsApp chat respondent. With my experience as a virtual assistant skilled in communication and organization, I am confident I can provide excellent support to meet your needs. Here’s why I would be a great fit: - I have strong experience managing chats professionally while ensuring timely responses. - I am highly adaptable and comfortable working with the tools you provide. - My focus is always on accuracy, efficiency, and maintaining a positive client reputation. I would appreciate the chance to discuss how we can collaborate effectively. Feel free to share more details about the tools and expectations so I can get started right away! Looking forward to working together. Best regards, Ernest Replies within a day
$500 USD in 7 days
0.0
0.0

Hola, Es un gusto saludarte. Me pongo en contacto contigo porque me interesa mucho la vacante de colaborador freelance para la gestión de chats en WhatsApp. Cuento con un dominio fluido del indonesio escrito y experiencia previa manteniendo una comunicación profesional, rápida y empática en entornos digitales. Entiendo perfectamente la importancia de que cada cliente se sienta escuchado, especialmente en una plataforma tan inmediata como WhatsApp, donde la agilidad es clave para la satisfacción del usuario. Mi metodología de trabajo se alinea con lo que buscas: Gestión organizada: Capacidad para seguir pautas estrictas y registrar casos para evitar que ningún chat quede pendiente. Tono de voz: Adaptabilidad para sonar profesional pero cercano, manteniendo siempre la cortesía. Disponibilidad: Tengo flexibilidad para cumplir con los horarios acordados y responder con la constancia que el puesto requiere. Estoy a tu entera disposición para realizar la prueba breve que mencionas y conversar sobre cómo puedo integrarme de inmediato a tu flujo de trabajo. Quedo atento/a a tu respuesta. Saludos cordiales, Nicolas
$390 USD in 1 day
0.0
0.0

I am a fresh graduate and really wants to take part in this job. I am willing to follow as the directions given by you. While I was pursuing a bachelor's degree in industrial engineering, I participated as a liaison between guests and events organized by student activity organizations. I am optimistic that it will help me to give my best in this job.
$250 USD in 7 days
0.0
0.0

I am a dedicated and results-driven freelancer with experience delivering high-quality work on time. I adapt quickly to different tasks, communicate clearly, and always focus on client satisfaction. I am confident in my ability to understand your needs and provide efficient, reliable, and professional results. I am ready to start immediately and committed to helping your project succeed.
$500 USD in 7 days
0.0
0.0

Hello! I’m very interested in supporting your WhatsApp customer chat operations. I have strong experience in handling customer communication and I understand the importance of fast, clear, and friendly responses to ensure every customer feels valued. I’m fluent in written Bahasa Indonesia and comfortable following response guidelines, managing daily chats, and keeping organized logs of conversations and pending issues. I’m also reliable, detail-oriented, and able to maintain a professional yet approachable tone at all times. I’m available during flexible hours and would be happy to start with a trial shift to ensure a smooth workflow. Looking forward to working together!
$500 USD in 7 days
0.0
0.0

"Hola. Tengo amplia experiencia en atención al cliente vía WhatsApp y gestión de chats. Me destaco por mi rapidez de respuesta, excelente ortografía y trato cordial. Soy una persona organizada, capaz de manejar múltiples conversaciones simultáneamente y seguir pautas de respuesta con precisión. Estoy disponible para comenzar de inmediato y asegurar que cada cliente reciba una atención de calidad. Saludos."
$500 USD in 7 days
0.0
0.0

Being a virtual assistant with extensive experience in e-commerce, I have the right set of skills to effectively handle your WhatsApp chat customer support. I understand the vital role of prompt and helpful responses in maintaining satisfied customers, and my attention to detail ensures that no issue slips through the cracks. My fluency in Bahasa Indonesia coupled with my unwavering commitment to clear communication will guarantee that every conversation we have will be effective and efficient. In my previous roles, I consistently demonstrated my ability to learn quickly and adapt to new systems. Despite not having direct experience as a social-media chat agent, my vast virtual assistance background taught me the importance of being organized and reliable. I've handled administrative tasks, data entry, and inventory management with speed and accuracy, which are crucial skills for handling high volume chat platforms like WhatsApp. I value consistency and a professional yet approachable tone, qualities that are both essential for this role. As your virtual assistant, I assure you that you can trust me to be available during agreed-upon hours ready to adhere to your response guidelines as effectively and efficiently as possible. Let's not just talk about my pitch, give me an opportunity for a short trial shift so you can see if our workflow aligns well!
$500 USD in 5 days
0.0
0.0

Accra, Ghana
Member since Nov 30, 2025
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