Virtual Tenancy Manager Required

We are a UK-based property business managing a growing portfolio of high-quality HMO (House in Multiple Occupation) properties. Our focus is on providing a responsive, professional service to tenants while maintaining strong operational control across the portfolio. We are looking for a reliable, detail-oriented Virtual Tenancy Manager based in Egypt to join us full-time (40 hours per week) on a long-term basis. You will work closely with the business owners and play a key role in managing lettings, tenant communication, and day-to-day operations. THE ROLE 1. Lettings & Enquiries Respond promptly to enquiries (email, property portals, WhatsApp) Qualify applicants and filter unsuitable leads Arrange and confirm viewings, send reminders, and follow up 2. Tenant Onboarding Guide applicants through the application process Collect required documents (ID, income proof, references) Prepare tenancy agreements and move-in packs using templates 3. HMO Portfolio Management Monitor room availability and keep listings up to date Track move-ins, move-outs, renewals, and notice periods Log maintenance issues and coordinate with contractors Keep tenants informed on progress 4. Rent Tracking & Arrears Monitor rent payments Identify late payments and follow structured arrears process Communicate clearly and professionally with tenants 5. Admin, Reporting & Communication Maintain organised records (Google Drive / CRM) Provide weekly reports (enquiries, viewings, occupancy, arrears) Communicate clearly with business owners Suggest process improvements over time REQUIREMENTS Must-Haves Excellent spoken and written English (neutral/clear accent preferred) Confident handling calls and voice notes with UK tenants Strong organisation and attention to detail Reliable high-speed internet and quiet workspace Ability to work UK business hours (approx. 10am–6pm Egypt time, depending on DST) Comfortable using tools like Google Workspace, WhatsApp, calendars Nice-to-Haves Experience in property management, real estate, or lettings admin Experience in customer service, call centres, or hospitality Familiarity with HMO / co-living or UK rental processes Experience with CRM systems, Asana, or similar tools Experience handling maintenance coordination or rent collection WHAT WE OFFER Full-time, long-term position (40 hours/week) Stable monthly salary (paid on time, based on experience) Performance-based bonuses (linked to occupancy, arrears, response times) Training on UK HMO processes and systems Clear processes and supportive management team Opportunity to grow with the business long term HOW TO APPLY Please submit: Your CV A short message explaining your relevant experience Answers to: Your experience with property or customer service How you would handle a tenant 7 days late on rent Your internet speed and work setup (Optional but preferred): A short 2–3 minute audio or video introduction Start your application with: “Virtual HMO Tenancy Manager – [Your Name]” We look forward to hearing from you, Jonathan & Stuart

Project ID: 40380561