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I need a highly organised virtual assistant who can take full ownership of customer service, specifically by handling all incoming and outbound phone calls. This role is about freeing up my time, keeping response times tight, and making every caller feel heard and helped. Here’s how we’ll work together • You’ll answer and place calls during my business hours, follow the call script or knowledge base I provide, and record concise notes in our shared Google Workspace files. • After each call you’ll update the Trello board so I can see status at a glance and jump in only when escalation is needed. • At the end of every day you’ll send a short recap of issues resolved, open items, and any trends you notice that could improve our processes. Tools you’ll use Google Workspace for email, Drive, and Sheets; Trello for ticket tracking; and our VOIP system (I’ll provide credentials—nothing to install on your end). What success looks like • Callers reach a live, friendly voice within three rings. • Action items from calls are logged immediately and never lost. • By the end of the first month I’m spending at least ten fewer hours per week on the phone without any drop in customer satisfaction. If you’re ready to run point on the phones and keep our customers happy, let’s talk.
Projektin tunnus (ID): 40266275
58 ehdotukset
Etäprojekti
Aktiivinen 8 päivää sitten
Aseta budjettisi ja aikataulu
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Rekisteröinti ja töihin tarjoaminen on ilmaista
58 freelancerit tarjoavat keskimäärin $429 USD tätä projektia

As a seasoned digital professional with expertise in developing Mobile Apps, I can tackle the virtual assistant role, even if it ventures beyond my direct technical skills. My knack for understanding user experiences and applying them to backend systems is particularly relevant to customer service where empathy and speedy problem-solving are paramount. My proficiency with tools like Google Workspace, Trello, and shared files aligns seamlessly with your project requirements. I have a proven track record of identifying trends and insights that have fueled operational improvements. I believe this ability would be invaluable in spotting areas where we can optimize our phone support process or even initiate system enhancements to automate tasks and provide customers with quicker solutions.
$500 USD 10 päivässä
6,0
6,0

As an experienced and reliable virtual assistant, I’m confident that I have the skills and dedication necessary to excel in this role. Throughout my career, I've honed my time management skills to a fine art, enabling me to work efficiently and meet strict deadlines without compromising on quality. This will prove invaluable as your virtual assistant, ensuring that your customers receive prompt and effective support. My experience as an executive assistant has also given me a keen attention to detail. This means that callers can expect consistent service with accurate recording and quick access to relevant information on our Google Workspace files. Additionally, I have familiarity with tools like Trello and VOIP systems so there will be zero lag or learning curve from my side. Lastly, I understand the importance of going the extra mile to make callers feel heard and helped. My customer-centric approach means not only addressing their immediate concerns but also identifying trends and areas for improvement. Rest assured, by end of the first month itself, I’ll work diligently to reduce your phone hours without compromising customer satisfaction. Let's join forces to streamline your operations and keep your valued customers happy
$300 USD 7 päivässä
2,3
2,3

With a proven track record in customer service and virtual assistance, I excel in managing phone support efficiently. I ensure rapid response times and meticulous record-keeping to enhance your processes. My strong communication skills guarantee every caller feels valued. I’m available 24/7 to provide continuous support. Let’s discuss how I can help streamline your operations and boost customer satisfaction.
$300 USD 7 päivässä
2,3
2,3

Hi, I’m a highly organized Virtual Assistant with strong customer service and call-handling experience. ✔ Manage incoming and outgoing calls ✔ Follow scripts and document clear notes ✔ Update Trello and Google Workspace daily ✔ Provide structured end-of-day summaries My goal is to keep operations smooth, response times fast, and completely free up your time. I’m ready to start and align on your business hours.
$250 USD 30 päivässä
2,1
2,1

Hi, I’m very interested in taking full ownership of your customer service calls and becoming the reliable first point of contact for your business. I’m confident handling both inbound and outbound calls in a professional, friendly manner, ensuring every caller feels heard while closely following scripts and internal knowledge bases. I’m highly organized and disciplined about logging concise notes immediately in Google Workspace, updating Trello after every call for clear status visibility, and escalating only when truly necessary so your time stays protected. You can expect a live response within three rings, accurate tracking of every action item, and a structured end-of-day recap outlining resolved issues, pending items, and any trends that could improve efficiency. My goal would be to reduce your phone workload by at least ten hours per week within the first month—without compromising customer satisfaction—and to run point on your calls with consistency, clarity, and accountability.
$500 USD 7 päivässä
0,8
0,8

Hi there! I’m excited about the opportunity to be your virtual assistant and to take full ownership of your customer service phone support. With extensive experience in managing customer interactions and a strong organizational skill set, I’m confident in my ability to free up your time while ensuring that every caller feels valued and attended to. I will handle all incoming and outbound calls diligently, adhere to your provided scripts, and maintain thorough records in Google Workspace and Trello for seamless updates. My approach includes not just logging calls but identifying trends and improvement opportunities to enhance our processes. By the end of our first month together, you can expect to save at least ten hours a week, all while keeping customer satisfaction high, your peace of mind is my priority. Let’s discuss how we can make this collaboration smooth and effective!
$555 USD 3 päivässä
0,0
0,0

I’ve successfully managed high-volume phone support for service-oriented brands, maintaining a near-perfect resolution rate while acting as the primary point of contact for all customer inquiries. I understand that taking "full ownership" means more than just answering calls; it’s about managing the entire query lifecycle—from the initial ring to CRM logging and final resolution. My experience with VoIP systems like Aircall, RingCentral, and Google Voice ensures I can hit the ground running with your existing infrastructure, allowing you to focus on high-level scaling while I safeguard your brand’s reputation through professional, proactive communication. To ensure seamless operations, I will integrate your CRM (e.g., Zendesk, HubSpot, or Salesforce) with your telephony stack to ensure every interaction is documented and searchable. My workflow involves categorizing calls into a prioritized ticketing system where urgent issues are flagged immediately, while routine inquiries are handled using a refined knowledge base to maintain brand consistency. I also provide weekly sentiment reports, synthesizing common customer pain points into actionable data that helps you improve your product or service. This systematic approach guarantees that no lead or ticket is ever missed, regardless of daily fluctuations in call volume. To better align my process with your needs, could you clarify your current average daily call volume and whether you have an existing SOP for handling complex escalations? I’m also interested to know if your support hours are fixed or if you require flexibility across multiple time zones. I am available to jump on a brief discovery call to discuss how I can streamline your support workflow and provide the organized, reliable ownership you’re looking for.
$596 USD 21 päivässä
0,0
0,0

Hi, I’ve carefully read your requirement for a highly organized virtual assistant to fully manage inbound and outbound customer calls. While my primary background is in tech and product development (5+ years), I’ve worked closely with clients and understand structured communication, process discipline, and accountability. I’m comfortable handling calls professionally, following scripts precisely, documenting notes in Google Workspace, and maintaining real-time updates in Trello so nothing is missed. Daily summaries with trends, recurring issues, and improvement suggestions would be part of my routine. I understand that success here means responsiveness, clarity, and ownership — callers feel heard, action items are logged immediately, and you gain back at least 10 hours per week without service quality dropping. I’m reliable, detail-oriented, and proactive in communication. I’d be happy to discuss your business hours and expected call volume to confirm availability alignment. Best regards, Vinod
$500 USD 7 päivässä
0,0
0,0

Hi there, I will take full ownership of your customer service calls and make sure every caller feels heard, helped, and properly documented. I will answer within three rings, follow your script precisely, log clear notes in Google Workspace, update Trello immediately after each call, and send a concise end-of-day recap with resolved issues and open items. I’m highly organised, responsive, and structured in how I work. I’m confident you’ll be impressed with the level of professionalism and reliability I bring. I’m available to start and fully commit to your business hours. Best regards, Tenny
$250 USD 14 päivässä
0,0
0,0

As an experienced virtual assistant, I offer a unique advantage in meeting your needs for this project. Firstly, my background in customer service means I fully understand the value of delivering unwavering support to clients, ensuring their queries are resolved promptly and efficiently. Secondly, my proficiency in using Google Workspace, Trello, and VOIP systems will allow me to adapt quickly to your work environment and be productive from day one. Moreover, my thoroughness is a key strength that aligns perfectly with your expectation for concise notes documentation. I assure you of detailed updates on our shared Google Workspace files that would enhance transparency and improve process efficiency. Lastly, while my focus is to give you more free time without sacrificing customer satisfaction, I'm also committed to making clients feel heard and helped through empathetic phone interactions. I believe that by working closely together following stringent communication protocols, we can more than achieve our success metrics of reducing your phone time significantly and improving overall customer satisfaction.
$500 USD 7 päivässä
0,0
0,0

Hello, I can serve as your organised virtual assistant to manage all incoming and outbound calls, freeing up your time while maintaining top notch customer service. I’ll follow your scripts and knowledge base, log call notes in Google Workspace, and update Trello for easy status tracking. Daily recaps will highlight resolved issues, open items, and trends for process improvements. Callers will reach a friendly live voice promptly, and action items will always be logged. I’m ready to take full ownership of your phone workflow and keep your customers happy.
$400 USD 7 päivässä
0,0
0,0

Hi, I’m Precious, a highly organized virtual assistant with experience managing calls, tracking tasks, and keeping everything running smoothly. I can take full ownership of your customer service by handling all incoming and outbound calls, following your scripts, and updating Google Workspace and Trello in real time. I’ll make sure: •Callers reach a friendly voice quickly •Notes and action items are logged immediately •You get a clear daily recap of resolved issues, open items, and any trends I notice My goal is to save you time, keep response times tight, and ensure your customers feel fully supported. I’m ready to start immediately and help you reclaim hours in your week while maintaining top-notch service. Let’s get started!
$300 USD 7 päivässä
0,0
0,0

Dear Client, I'm excited to bid on your Virtual Assistant Phone Support project. I'll fully handle all incoming and outbound calls using your provided VOIP system, answering every call within 3 rings, following your scripts and knowledge base exactly, and making every caller feel heard and helped. With clear professional spoken English, a quiet workspace, quality headset, and strong organisation skills, I will log concise notes in Google Workspace after each call, update the Trello board in real time, and send you a short daily recap of resolved issues, open items, and process improvement trends. I'm a reliable, detail-oriented quick learner based in Ahmedabad, India, and can easily align with Indonesia business hours. I am available to start immediately and confident I can reduce your phone time by 10+ hours per week while keeping customer satisfaction high. I propose $300 USD per week. Could you please share your exact business hours and a short sample script so I can prepare perfectly? Happy to do a quick test call anytime. Best regards, Austin Sebastian (@austin0607) Himmatnagar, Gujarat, India
$300 USD 7 päivässä
0,0
0,0

Greetings, I clearly understand what you are looking for and what this project requires. Based on my experience and skills, I can assure you that I am fully capable of delivering exactly what you need. I pay close attention to details, follow instructions carefully, and always focus on providing high-quality results. You can trust that I will handle your project professionally and efficiently. I am ready to start right away and guarantee that the work will be completed to your expectations. Im ready to start working with you and i hope we could do a videocall as soon as you can to agree on tasks, schedules and everything. Number: +57 3244536796 Best regards, Samuel Ordonez
$500 USD 7 päivässä
0,0
0,0

Hello, Myself Rishikesh Nahar and I am around 6 years experience with working in IT industry with Global clients like US, UK and MEA. I have good experience in Calls and Chats and Handling Technical Issues. Need to join your Project and complete it in the given duration. Being a well-seasoned virtual assistant, I understand that your project requires someone who can deliver prompt yet personalized customer service and provide complete ownership. Having managed customer calls and chats for the past six years, I am well-acquainted with prioritizing tasks, following guidelines/scripts, and keeping detailed records – all while maintaining utmost professionalism. I am confident that my adaptability and proficiency in tools like Google Workspace and Trello would enable me to seamlessly monitor call status and ensure nothing goes unnoticed. Additionally, working with global clients has equipped me with the ability to stay organized in varying time zones - managing office hour requirements would be a piece of cake! Partnering with me would not only guarantee professional on-call handling but also additional insights for an overall improved approach. Let's make your callers heard and helped in the best possible way! Need more details? Feel free to reach out!
$550 USD 14 päivässä
0,0
0,0

Hi, I am MD. Anik Islam. I have four years of customer support and sales experience. I have a master's degree in the English language. I am confident in my skills to help your customer solve their problem in a friendly manner. I am confident in using Google tools like email, Drive, and Sheets. Thanks for considering my application. Best regards, MD. Anik Islam
$250 USD 7 päivässä
0,0
0,0

What makes me the best candidate is my unique combination of technical administrative support and high-stakes conflict resolution. With over 6 years of experience, I have developed a versatile skill set that is essential for a Virtual or Executive Assistant. In my previous roles, I managed complex administrative workflows and user databases using tools like Active Directory, ensuring operational efficiency. Additionally, my time as a Claims Analyst in the logistics sector trained me to handle high-pressure situations, de-escalate conflicts, and provide clear, omnichannel communication via WhatsApp and voice. As a Business Administration student, I don't just follow instructions—I understand the business logic behind them. My B2 English level allows me to communicate professionally with international teams, while my background in logistics and government administration ensures that I am organized, detail-oriented, and capable of protecting an executive's time by handling complex tasks autonomously.
$500 USD 7 päivässä
0,0
0,0

Hello! I’d love to help you streamline your customer service and take ownership of your phone support. I bring a calm, professional phone manner along with strong organisational habits, and I’m comfortable following scripts, documenting calls clearly, and keeping systems updated in real time. My background in customer-facing roles has trained me to listen carefully, respond helpfully, and make every interaction feel smooth and human. I’m confident working within Google Workspace, Trello, and VOIP environments, and I take reliability and response times seriously. You can expect clear daily recaps, tidy records, and proactive communication if patterns or issues emerge. My goal is simple: reduce your phone workload while keeping your customers well supported. I’d be happy to discuss your business hours and jump in quickly.
$300 USD 7 päivässä
0,0
0,0

Soy un candidato ideal para el puesto de llamadas porque tengo buena comunicación, trato amable y facilidad para escuchar a las personas. Me adapto rápido a nuevas tareas y me esfuerzo por brindar un servicio claro y respetuoso en cada conversación. Soy responsable, puntual y comprometido con cumplir los objetivos propuestos. Me gusta ayudar a resolver dudas y encontrar soluciones prácticas para los clientes. Además, mantengo una actitud positiva incluso en situaciones difíciles, lo que me permite manejar llamadas con paciencia y profesionalismo. Estoy dispuesto a aprender y mejorar continuamente para aportar un buen desempeño y representar bien a la empresa.
$500 USD 2 päivässä
0,0
0,0

Hola, Me interesa asumir completamente la gestión de tus llamadas para que realmente puedas liberar tiempo sin que el servicio al cliente se vea afectado. Soy organizada, disciplinada con los procesos y muy clara al registrar información. Puedo atender y realizar llamadas dentro de tu horario comercial, seguir el guion que proporciones, documentar todo en Google Workspace y actualizar Trello en tiempo real para que tengas visibilidad total sin tener que intervenir en cada caso. Al final del día recibirás un resumen claro de lo resuelto, lo pendiente y cualquier patrón que detecte para mejorar procesos. Mi enfoque es simple: que tus clientes se sientan escuchados y que tú recuperes al menos 10 horas semanales sin perder control del negocio. Si quieres, hablamos y revisamos detalles.
$500 USD 7 päivässä
0,0
0,0

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