Virtual Assistant: CRM & Support

@fixitconsultech

As an individual and a firm, we have mastered several CRMs such as HubSpot, Zendesk, Freshdesk, and many others you've listed. Not only am I proficient in your desired CRM management system, but I also have a proven track record of handling high ticket volumes quickly and professionally while maintaining meticulous records in real-time. In addition, as a proficient virtual assistant with comprehensive accounting background, I can not only effectively manage customer relationships but also put my bookkeeping skills to use for you. Whether it's reconciling invoices in QuickBooks or performing quick market comparisons, rest assured it will be handled with the same level of accuracy and efficiency as your CRM management. Furthermore, my proficiency in MS Excel Analysis is an added advantage to provide accurate and detailed reports outlining resolved issues, open tickets, and notable customer feedback as per your requirement. My ultimate goal is client satisfaction which is achieved through prompt responses through clear written English skills that correlates well with the nature of our work. Hiring me would be like getting a two-in-one offer; a dedicated virtual assistant with top-notch CRM management skills combined with efficient accounting support if required. With me, you are securing reliable virtual assistance that actively contributes to better customer experiences day in and day out.

@schoudhary1553

As an experienced virtual assistant, my multitasking skills are exactly what you need to oversee the CRM and support for your customers. Fluent in written English, I can assure you of clear and accurate communication with your clients, leaving every interaction with a great impression of your brand. My past experience includes working with various platforms like HubSpot, Zendesk, Freshdesk, making me both familiar and adaptable to new technologies. Moreover, being a top-rated full stack developer known for my speed of execution, maintaining high efficiency and accuracy in your CRMs would be second nature to me. Additionally, I have some unique skills that might come in handy for your project. With 7 years of experience as a full stack developer, I've gained tremendous insights into data management including bookkeeping and research skills. So apart from managing customer data effectively on the CRM system, I could support you with tasks like reconciling invoices on QuickBooks or digging up quick market comparisons when assigned. This gives you the room for extra hours if needed, without bringing in additional support.

@kastriotthaqig

As a seasoned professional and proficient in platforms like QuickBooks, I believe I offer you the right set of skills as your Virtual Assistant for CRM and Support. With over 10 years of experience, I have an exemplary ability to handle diverse tasks with impeccable accuracy, timely manner, and efficiency. I've meticulously completed financial reports, reconciliations, A/R and A/P management and more for various clients, so managing a CRM system with all its intricacies wouldn't be a leap for me at all. Moreover, my expertise in bookkeeping is an added bonus; I’m poised to handle the necessary but equally important task of reconciling your batch of invoices without any hassle. Thoroughness and precision come naturally to me, guaranteeing no discrepancies in your accounts as I track each customer touchpoint and noting relevant data accurately.

@DedicatedVA

This is exactly the kind of structured executive support we specialize in. We can assign you a dedicated Virtual Assistant who will manage your inbox and chat channels daily, ensure every customer interaction is handled with care and professionalism, and keep your CRM updated in real time so nothing slips through the cracks. From resolving complaints end-to-end to providing accurate order updates and basic technical guidance, we focus on creating smooth, positive customer experiences. Your assistant will also prepare a concise end-of-week summary outlining resolved issues, open tickets and key customer insights. If needed, we can extend support to light bookkeeping in QuickBooks or targeted research tasks. Could you share your current CRM platform and average daily ticket volume so we can match you with the right assistant from day one?

@zayertech

As a seasoned virtual assistant with a broad skill set, I believe I'm an excellent fit to be your CRM & Support partner. Having worked extensively in customer service and support roles, I fully understand the importance of timely, accurate, and empathetic communication with customers. Not only do I have a deep command of clean and friendly written English, but I've also mastered CRM platforms like HubSpot and Zendesk, which will help me execute my responsibilities seamlessly. But that's not all! My experience as a VA extends beyond your immediate requirements. My quickbooks competency can easily handle bookkeeping entries while my research abilities can gather insightful market comparisons with ease. Offering you flexibility whilst never undermining quality is my goal. So, let's move forward together and harness the power of AI-driven solutions for your project!

@zafarfarooq612

Hello, I’m a reliable Virtual Assistant with solid experience in customer support and CRM management (HubSpot, Zendesk, Freshdesk). I can clear inbox and chat queues daily with fast, friendly, and accurate responses while logging every interaction properly from first contact to resolution. I’m confident handling order updates, resolving complaints, basic technical guidance, and keeping CRM records clean and organized in real time. I’m also available for light QuickBooks tasks or research support, 3–4 hours daily, Monday to Friday, and will provide clear weekly summaries of resolved and open tickets. Regards, Zafar

@HiraMahmood4072

Hi, I hope you're doing well. I understand you're looking for Virtual Assistant: CRM & Support I am the ideal candidate for your project. I have read the provided job description and I understand what you are looking for. I have over 10+ years of experience Data Entry, Research, Excel, Customer Support, Virtual Assistant, CRM, Customer Service, Bookkeeping .Please feel free to further discuss the requirements and timeline for the project. I'd be happy to assist you. I am ready to start right now. ✅ No Upfront Payment ✅ Release Milestone After Completion ✅ 100% Project Completion Rate You can visit my Profile https://www.freelancer.com/u/HiraMahmood4072 Thank you

@Feriver

Hello, I understand your priority is consistent, high-quality customer communication with disciplined CRM management. I have hands-on experience working inside HubSpot, Zendesk, and Freshdesk environments, handling daily inbox and live chat queues while maintaining accurate, real-time CRM updates and clean ticket documentation. I respond quickly, clearly, and professionally—resolving product questions, order-status requests, and basic technical issues while turning complaints into structured resolutions. Every interaction is logged, tagged, and tracked from first contact to closure to ensure accountability and zero data gaps. I am comfortable managing 40–70+ tickets per day with response times typically under 1 hour during active shifts. Beyond support, I can assist with light QuickBooks entries, invoice reconciliation, structured research briefs, and weekly reporting summaries outlining resolved cases, open items, and customer sentiment trends. My workflow is organized, metrics-driven, and aligned with long-term customer retention. Clarification Questions: Which CRM platform are you currently using? What is your expected first-response time SLA during shift hours?

@sabaehsan

Greetings, I see you're looking for a dependable virtual assistant to enhance customer satisfaction through effective CRM and support. My approach would involve efficiently managing customer inquiries, keeping communication clear, and ensuring every interaction is logged accurately in your CRM. I have experience with HubSpot and Zendesk, so I'm familiar with the systems needed to track issues and maintain customer records seamlessly. With my strong written communication skills, I can ensure that responses are friendly and prompt, turning any complaints into positive experiences. I'm also open to assisting with light bookkeeping or research tasks, which would add extra value to your team. I’m excited about the opportunity to contribute to your customer service efforts. Best regards, Saba Ehsan

@Tosinojo

Hi, I can help you manage your CRM, inbox, and customer communications with accuracy and care. Let me be your Virtual Assistant. I have hands-on experience working inside CRMs, handling customer inquiries via email and live chat, logging every touchpoint properly, and ensuring no ticket slips through the cracks. I am comfortable with tools like HubSpot and similar platforms, and I understand the importance of clear tagging, detailed notes, and real-time updates. I have managed high ticket volumes daily, respond promptly, and prioritize resolution-focused communication that keeps customers happy. I am also open to assisting with light bookkeeping tasks such as QuickBooks entries and conducting market research when needed. As a fast learner with strong written English skills, I communicate clearly, professionally, and in a friendly tone. You will gain a reliable, detail-oriented assistant who takes ownership of tasks and delivers consistent results. I am available 3–4 hours daily, Monday through Friday, and ready to grow with your team. Kind regards, Tosin

@boluwatifefelixg

Hello, With over 6 years of experience as a Virtual Assistant, I have a strong background in customer relationship management and a commitment to ensuring customer satisfaction every day. Deliverables: - Accurately answer questions about products and services, providing accurate order-status updates. - Assisting customers with basic technical issues and turn complaints into resolutions that leave them smiling. - Logging each customer interaction in the CRM and create or update customer records as needed. An advantage is my proficiency with platforms such as HubSpot, Zendesk, and Freshdesk. Regards, Blessing

@TechGeek00

Hello, I’d be glad to support your team as a dedicated Virtual Assistant focused on responsive, relationship-driven customer care. My priority is simple: every inquiry answered promptly, every issue tracked properly, and every customer leaving satisfied. CRM & Support Experience I’ve worked extensively with HubSpot, Zendesk, and Freshdesk, managing shared inboxes, live chat queues, ticket tagging, automation rules, and full lifecycle tracking. I’m comfortable creating and updating records in real time to ensure clean reporting and zero dropped conversations. Customer Support Performance Average ticket volume handled: 40–70+ per day (email & chat combined) Typical first response time: under 1 hour during shift hours Strong record of turning complaints into structured resolutions with clear follow-ups I write in clean, professional English and know how to balance empathy with efficiency. Whether it’s order-status updates, product questions, or basic troubleshooting, I focus on clarity and ownership until the issue is fully resolved and logged. Reporting & Organization You’ll receive: • Daily cleared inbox/chat queues • Properly tagged and updated CRM records • Complaint summaries from first contact to resolution • End-of-week reports outlining trends, open tickets, and key feedback Looking forward to working together. Best regards, Rahim

@jessicaejele14

Hi, I’d be glad to support you with this role. I have experience as a Virtual Assistant focused on **customer relationship management**, where the priority is keeping inboxes and chat channels clear, responding promptly with accurate information, and ensuring every touchpoint is logged correctly in the CRM. I’m comfortable handling order‑status updates, walking customers through basic technical issues, and turning complaints into resolutions that leave people satisfied. I’ve worked inside CRMs such as **HubSpot and Zendesk**, managing daily ticket volumes ranging from 30–50 inquiries, and I typically reply within 15–30 minutes during business hours. I’m detail‑oriented and organized, so I can maintain clean records, tag customers correctly, and provide concise end‑of‑week reports summarizing resolved issues, open tickets, and notable feedback. Beyond core support, I can also assist with **light bookkeeping in QuickBooks** or short research briefs when needed, giving you flexibility to expand my hours. My communication style is professional yet friendly, ensuring customers feel valued at every interaction. Because this role requires reliability and responsiveness, I am prepared to step in immediately for 3–4 hours a day, Monday through Friday, with the potential to grow into a longer‑term partnership. Best regards, Jessica

@ProfMercy

Hello? I’m interested in supporting your customer relationship management needs. I have experience handling customer inquiries, order updates, and resolving complaints while maintaining a professional and friendly tone. In my previous roles, I helped increase customer satisfaction and repeat purchases through prompt and accurate support. I have worked with Zoho CRM and am comfortable learning HubSpot, Zendesk, or Freshdesk. I log interactions carefully, update records in real time, and typically respond within a few business hours, depending on discussed availability and assigned hours. I look forward to working with you.

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Data Entry, Research, Excel, Customer Support, Virtual Assistant, CRM, Customer Service, Bookkeeping and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@lrgndzgbrl

Count me in, My name is Lou from the Philippines, and I’d love to be your next assistant! I’m excited about the chance to support your business and provide excellent customer service. I can help manage daily tasks, assist customers, and keep operations running smoothly. I’m reliable, flexible, and ready to start anytime. Experience: Virtual Executive Assistant / Client Support (2023–2025) – Amazon, Shopify, and website management: customer service, order handling, and general VA tasks. Virtual Executive Assistant – Customer Care (2024–2025) – Lash Plus International: managed Outlook emails, Shopify orders, Business Suite messages, and outreach. Customer Support – Ticket Closer (2022–2023) – Silicone Intakes: handled Amazon, eBay, and website orders with quick resolutions. Former Call Center Agent (3 years) – Service-to-Sales, Customer Support, and Technical Support. What I Offer: I’m passionate about helping customers, solving problems, and making sure things get done right. I work well independently, stay organized, and adapt quickly. I’d be happy to bring my skills and enthusiasm to your team and help your business grow. Warm regards, Lourgene B.

@waqaswebmaster

You need more than inbox coverage—you need consistent, structured customer care that protects your brand and keeps your CRM clean in real time. I’ve handled daily email and live chat support inside HubSpot, Zendesk, and Freshdesk, managing 40–80 tickets per day depending on complexity. My average first-response time is under 1 hour during active shifts, with same-day resolution wherever possible. Every interaction is logged, tagged, and tracked through closure to avoid gaps or repeat friction. I focus on calm, solution-driven communication—clear explanations, accurate order updates, simple technical walkthroughs, and complaint handling that turns tension into trust. I also maintain clean CRM hygiene: contact creation, lifecycle tagging, notes, and follow-up reminders handled immediately. I’m comfortable reconciling light invoices in QuickBooks and conducting structured market research when needed. Available 3–4 hours daily, Monday–Friday, with room to scale. Reliable, organized, and proactive. If you want customers answered promptly and professionally every single day, I’m ready to step in. Ammad Khalid

@damilolabukola12

Hi there, Customer support isn’t just about replying quickly. It’s about putting yourself in the customer’s shoes and owning the interaction until they feel fully supported. That’s exactly how I work. I take full ownership of complaints from the first message to final resolution, ensuring customers feel heard while your CRM stays accurate and updated in real time. I’m a tech-savvy Virtual Assistant experienced with HubSpot, GoHighLevel, and Zendesk, managing pipelines, ticket workflows, tagging, automations, and reporting while keeping data clean and actionable. You’ll also receive an end-of-week report outlining resolved issues, open tickets, and notable customer feedback for full visibility. I typically handle 40 to 70 tickets per day while maintaining strong documentation standards. My average first response time is 5 to 15 minutes during active hours, with urgent chats handled near real time. I’m available 3 to 4 hours per day or more within US Central hours, Monday through Friday, and can also assist with light QuickBooks entries or research if needed. I'm flexible and available to start immediately! Before we begin, what’s your current average daily ticket volume? I await your response! Regards, Adunola.

@abdurohmany

I can complete this project according to your requirements, and I'm ready to start right away. If you’re available to message me now, we can discuss the details further. Looking forward to your response thank you!