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Menangani chat pelanggan di Telegram butuh ketepatan dan konsistensi, jadi saya sudah menyiapkan kumpulan balasan template yang tinggal dipakai. Tugasnya sederhana: setiap kali pesan masuk pada jam kerja yang disepakati, balaslah dengan template paling relevan dan catat hasilnya di file log harian. Pengalaman menangani layanan pelanggan atau komunitas online akan sangat membantu karena ritme obrolan terkadang cepat. Saya hanya memakai Telegram, jadi tak perlu berpindah platform. Deliverables yang saya perlukan: • Tanggapan real-time untuk setiap pesan selama shift menggunakan template yang disediakan. • Laporan harian berisi waktu, pengguna, dan balasan yang dipilih. • Catatan jika ada template yang perlu diperbarui agar saya bisa menyesuaikannya. Acceptance criteria: • Waktu respons maksimal 3 menit saat bertugas. • 100 % penggunaan template resmi (tanpa improvisasi). Saat mengajukan, cukup ceritakan pengalaman relevan Anda—tak perlu proposal panjang lebar.
Project ID: 40721065
11 proposals
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Active 10 hours ago
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11 freelancers are bidding on average $18 USD/hour for this job

Hi, Aashiq here from Cape Town, South Africa. This project instantly caught my eye, so I had to reach out. I see you’re looking for someone to handle customer chats on Telegram with precision and consistency, using pre-prepared templates. That’s right up my alley! I’ve spent years managing online communities and customer service interactions, ensuring quick and accurate responses. I’m confident I can meet your requirement for real-time replies and keep thorough logs. If you’d like, I can share samples of my previous work to highlight my efficiency. Based on what you mentioned, here is how we would approach the project: - Review provided templates for clarity - Monitor incoming messages during the agreed shifts - Log responses and update templates as needed You can count on clear communication from me, ensuring a seamless experience that’s optimized for performance. Best Regards, Aashiq
$23 USD in 7 days
4.4
4.4

Hi, I can handle your Telegram chat support with close attention to response time and consistency. I understand that replies must use only your approved templates, with no improvisation, and each interaction needs to be recorded accurately in the daily log. I’m organized, careful with repetitive tasks, and can follow a fixed response workflow consistently throughout the assigned shift. Portfolio & Reviews: https://www.freelancer.com/u/DesignsByAyeshaK Best Regards, Ayesha
$15 USD in 40 days
2.7
2.7

Hi there, A reply that drifts from your approved templates creates inconsistency across every conversation, and customers notice the difference. I respond to each incoming message within three minutes during the agreed shift using your templates exactly as written, and log the time, user, and template selected in a daily file. I also flag any message that no template fits, so you can decide whether to update the set rather than having me improvise. - Relevant experience: 5+ years, 100% five-star feedback in customer chat support and online community management. When an incoming message matches no template, should I send the closest match and flag it, or hold the reply and escalate to you? Let's dive into an exciting discussion about the project! Cheers
$15 USD in 40 days
1.1
1.1

I have experience handling online conversations where consistency, accuracy, and timely responses are important. I’m comfortable working with predefined response templates, following instructions exactly, and keeping clear records of each interaction. For this role, I’d stay active throughout the agreed Telegram shift, respond within the 3-minute requirement using only the approved templates, and maintain the daily log with the required details. I’d also flag any recurring situation where an existing template may need updating rather than improvising a response. I’m comfortable with repetitive, detail-focused work where following the established process consistently is the priority.
$20 USD in 1 day
0.8
0.8

Hello, I’d love to help with your data entry project. I’m highly organized, detail-oriented, and careful with accuracy, especially when working with large amounts of information. I can efficiently handle data entry, Excel/Google Sheets, copy-paste tasks, data collection, formatting, and information checking while maintaining consistency and confidentiality. I’m a quick learner, reliable with deadlines, and I always double-check my work before submitting it. My goal is not just to complete the task, but to deliver clean, accurate, and well-organized results. I’m ready to start and can give your project my full attention. Thank you for considering my proposal!
$20 USD in 40 days
0.0
0.0

Hey — saw your post about needing a Telegram chat reply assistant. Managing customer chats with precision and consistency is tough and often stalls growth. Quick question: Do you want replies automated with templates, or personalized responses tailored in real time? I’ve helped streamline Telegram customer support flows before, improving response times and accuracy. Send over any chat scripts or guidelines you have, and I’ll take a look.
$20 USD in 7 days
0.0
0.0

Hello, I’m experienced in handling customer messages, data entry, and online communication with strong attention to detail. I can follow your provided Telegram templates accurately, respond within the required 3-minute timeframe, and maintain the daily log with time, user, and selected response. I’m comfortable following instructions strictly without improvising and can also note any templates that may need updating. I’m available to start immediately.
$20 USD in 40 days
0.0
0.0

⚡ MOST FREELANCERS WILL TELL YOU WHAT THEY CAN DO. I’LL SHOW YOU WHAT I’VE ALREADY DONE I successfully managed customer interactions for a tech startup, responding to over 200 inquiries daily using pre-defined templates. This approach improved response time to under 2 minutes and increased customer satisfaction ratings by 30%. I have over three years of experience in customer service, specifically in fast-paced environments like online communities and chat support. My familiarity with Telegram allows me to focus solely on delivering high-quality responses without distractions. I understand your need for precise, timely replies using your provided templates. I will ensure every message is addressed promptly while maintaining a daily log for transparency and continuous improvement. I prioritize effective communication and long-term success in every project, ensuring your customers receive the best service. I am ready to contribute to your team's success and streamline your customer interactions. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, luanCoetzee42
$15 USD in 7 days
0.0
0.0

Hi there. This is an interesting project. One area I'd pay particularly close attention to is maintaining consistent response times, especially during peak hours, as this can impact customer satisfaction significantly. With my background in customer service, I understand the importance of quick and accurate responses. I've managed similar chat environments, where utilizing templates effectively streamlined communication and ensured consistency. I’m comfortable with the fast pace of chat interactions and can maintain a log for daily reporting. Could you clarify the specific hours the shifts will cover? Looking forward to engaging. Even if we don't end up working together, you'll still walk away with valuable insights from our discussion. Regards, Riyaaz
$15 USD in 7 days
0.0
0.0

sebelum menjadi PM, saya pernah berada di unit helpdesk untuk membantu teknisi dilapangan dari sisi logic system, update reporting harian share data excell pivot dan dashboard. ini relevan dengan apa yang Anda Butuhkan.
$17 USD in 20 days
0.0
0.0

Halo, saya tertarik untuk membantu menangani chat pelanggan melalui Telegram. Saya memiliki pengalaman 5 tahun sebagai Customer Service dan Teller di BRI, sehingga terbiasa menangani komunikasi pelanggan dengan cepat, teliti, dan konsisten. Saya siap mengikuti template resmi 100% tanpa improvisasi, mencatat setiap percakapan ke log harian, serta memberikan catatan apabila ada template yang perlu diperbarui. Saya juga siap menjaga waktu respons maksimal 3 menit selama shift yang disepakati dan fokus bekerja hanya melalui Telegram sesuai kebutuhan Anda. Terima kasih, saya siap mulai sesuai jadwal.
$20 USD in 40 days
0.0
0.0

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