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Pay is $4/hour. Only respond if you agree to this pay rate. I run a small U.S.-based operation that needs hands-on help with day-to-day customer interactions. From 12 p.m. to 3 p.m. Eastern (that’s 12 a.m.–3 a.m. Manila time), I receive a steady flow of inbound calls and emails, plus occasional outbound follow-ups, and I want every contact handled promptly and professionally. During that three-hour window you will: • answer incoming calls and place quick outbound callbacks when required, • reply to customer emails in a friendly, concise tone, and • keep our live-chat widget active so no visitor waits more than a minute. A rock-solid, high-speed internet connection is essential—dropped calls or slow chat responses won’t work for us. I currently forward calls through a VoIP line. Please be punctual, detail-oriented, and comfortable switching between phone, email, and chat channels seamlessly. A short end-of-shift summary (call log, resolved tickets, anything pending) will wrap up each day so I can pick up where you leave off. Outbound sales is also a must. If you have a calm phone presence, clear English, and experience juggling multiple support channels, I’d love to work together. Pay is $4/hour. Only respond if you agree to this pay rate.
Project ID: 40305027
43 proposals
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Active 1 mo ago
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43 freelancers are bidding on average $5 USD/hour for this job

Hi there! If you need a customer support agent who can deal with customer/visitor chats and emails or anything else then I am fully available. I have more than 5 years of experience in this field! I worked as customer support agents for a UAE based men's product company, and also I worked with a Europe’s art gallery in which I handle chats on the intercom and Hubspot platform and solved customer queries to manage their profiles. Thank You :)
$3 USD in 40 days
5.5
5.5

Hello, I am a reliable and dedicated Virtual Assistant with experience in customer support and online communication. I can handle customer inquiries professionally, respond to messages promptly, and ensure clients receive clear and friendly assistance. I am organized, detail-oriented, and available for consistent work. I would be happy to support your team and help maintain excellent customer service. Looking forward to working with you. Thank you! Fida
$4 USD in 40 days
5.1
5.1

I have read the full project details. I am comfortable with the $4/hour rate and have experience handling customer support through calls, email, and live chat. I can manage inbound calls, respond to customer emails in a clear and friendly tone, and keep live chat active to ensure quick responses during the scheduled hours. I have a stable high-speed internet connection and am comfortable working with VoIP systems, call logs, and multi-channel support workflows. I can also provide a daily summary report including calls handled, tickets resolved, and pending issues at the end of each shift. You can see my previous work on my Freelancer profiles: https://www.freelancer.com/u/Nahid357790 Free trial available — happy to assist with a short test shift so you can evaluate my communication and support quality.
$4 USD in 40 days
3.4
3.4

Hello, My name is Koby, and I am a Virtual Assistant from the Philippines with over 8 years of experience in customer support. I have previously worked with major companies such as AT&T, DirecTV, and Capital One, where I handled inbound and outbound calls, customer concerns, account assistance, and problem resolution. I would be happy to support your business by managing inbound calls, making outbound callbacks, replying to customer emails, and keeping the live chat active so customers always receive quick and professional responses. I am very comfortable switching between phone, email, and chat support while maintaining a friendly and professional tone. I have a calm phone presence, clear English communication, and strong experience in customer service and sales. I also have a reliable high-speed internet connection and a quiet work environment suitable for VoIP calls. I am punctual, detail-oriented, and organized, and I can provide a clear end-of-shift summary including call logs, resolved tickets, and pending tasks so you can easily continue operations. I understand and agree with the $4 per hour rate, and I am available during the required schedule. I would love the opportunity to help support your customers and contribute to your business. Thank you for your time and consideration. Best regards, Koby
$4 USD in 40 days
2.2
2.2

Hello, I’m interested in this role and I’m comfortable with the $4/hour rate. I have experience handling customer communication through email, chat, and phone, and I’m confident in providing friendly and professional support to customers. I’m also comfortable making outbound calls and following up with clients when needed. I have a stable high-speed internet connection and a reliable computer, and I can work during the 12 p.m.–3 p.m. Eastern Time schedule (12 a.m.–3 a.m. Manila time) without issues. I’m punctual, organized, and able to manage calls, emails, and live chat simultaneously while maintaining quick response times. At the end of each shift, I can also provide a clear summary report including call logs, resolved concerns, and pending items so everything stays organized. I would be happy to support your customers and help maintain smooth daily operations. Thank you, and I look forward to hearing from you.
$4 USD in 40 days
1.1
1.1

Hi, I understand you need a reliable Customer Service VA to manage your U.S.-based operation’s day-to-day customer interactions during the 12 p.m. to 3 p.m. Eastern window. With my experience in customer support, VoIP calls, email handling, and live chat, I can ensure prompt, professional responses that maintain your high service standards. I am comfortable managing multiple channels simultaneously and providing clear end-of-shift summaries to keep your workflow seamless. I am also comfortable with the $4/hour pay rate and have a calm, clear English communication style. Please check out my portfolio: https://www.freelancer.ca/u/ZeeCreatives Looking forward to supporting your team. Best regards, Zainab
$15 USD in 42 days
0.0
0.0

Buenas tardes, me llamo Yessire pacheco me dirijo a usted con gran interés para postularme para la posición de Asistente Virtual de Soporte a Clientes anunciada. Me apasionan las interacciones con clientes y estoy convencida de que mis habilidades de comunicación y empatía me permiten brindar un excelente servicio. He trabajado previamente en roles de atención al cliente y estoy listo para llevar mis habilidades al siguiente nivel. Mis habilidades y experiencia: - Excelente comunicación escrita y verbal - Capacidad para resolver problemas de manera proactiva - Experiencia en atención al cliente. - Gran empatía y habilidades para trabajar en equipo Estoy emocionado de aprender más sobre esta oportunidad y cómo puedo contribuir al éxito de su equipo. Gracias por considerar mi postulación. Quedo atento a la oportunidad de discutir mi perfil. Atentamente, Yessire Pacheco.
$5 USD in 40 days
0.0
0.0

Hi, I,m saqib javaid a highly experienced and passionate Virtual Assistant with the skills and dedication you need to ensure your customer interactions run smoothly. Despite my main work focus being on website development and online marketing, I also have a wealth of experience in customer service that aligns seamlessly with your needs. My team in Pakistan can provide the reliable, prompt responses that you require within your set time frame as we understand how vital it is to provide immediate assistance. Our calm phone presence and clear English communication will assure customers that they are being handled professionally. best regards, saqib j.
$4 USD in 20 days
0.0
0.0

Revisa mi perfil y dime si te parezco la persona indicada, por que lo soy, vi que buscas a alguien para ventas por chat. Tengo mucha experiencia conectando con personas y cerrando ventas con carisma. ¡Hablemos y te cuento cómo puedo ayudarte a subir esos números
$5 USD in 30 days
0.0
0.0

Subject: I’ll cover your 12–3 PM EST slot professionally & promptly ($4/hr) Dear Hiring Manager, I respect that you are looking for someone who follows instructions. I am confirming that I agree to the $4/hour pay rate and am available for the 12 p.m. to 3 p.m. Eastern time block. You mentioned that dropped calls or slow chat responses "won’t work." I totally agree. Losing a customer due to technical issues is expensive. That is why I have invested in a high-speed fiber connection with a generator backup to ensure I am online even during local power interruptions. During our 3-hour window, I will act as the seamless bridge between you and your customers. My process looks like this: · Calls: Answered within 2 rings with a calm, clear U.S.-neutral accent. · Chat: Active at all times, toggling between conversations so visitors never wait. · Outbound Sales: I view every callback as a chance to strengthen the relationship. I am comfortable with the soft-sales approach required for follow-ups. I understand that at the end of the day, you need to pick up where I left off. I pride myself on being organized, and I will provide a clear, detailed summary log so you are never out of the loop. I am ready to hit the ground running. Let me know when you would like me to start. Best regards, Saqib Ali
$4 USD in 40 days
0.0
0.0

I am writing to express my interest in your support role and confirm my agreement to the $4/hour rate. With 8 years of experience in the BPO and Fin-Tech sectors, I have a proven track record of leading high-performing teams for U.S.-based processes. I am fully prepared to manage your 12 p.m. to 3 p.m. EST window with professional excellence. My background directly aligns with your requirements: Multichannel Expertise: I have extensive experience in technical support and customer onboarding across phone, email, and live-chat channels. Outbound Sales: I previously served as a Lead Sales Engineer, where I led teams to drive revenue growth and exceed client expectations. Seamless Juggling: My experience managing Jira sprints and complex project lifecycles has made me highly detail-oriented and comfortable switching between tasks. Professional Communication: I offer a calm, professional phone presence and am fluent in English. Reliability: I maintain a high-speed internet connection and am committed to punctuality and providing a thorough end-of-shift summary. I am ready to provide the responsive, high-quality service your operation needs.
$4 USD in 40 days
0.0
0.0

I’m interested in this role and I’m comfortable with the $5/hour rate. I have a reliable high-speed internet connection and experience handling customer communication through phone, email, and live chat. I’m confident in managing incoming calls, responding to emails professionally, maintaining quick chat responses, and handling outbound callbacks or sales when required. I’m punctual, organized, and can provide a clear end-of-shift summary with call logs and pending tasks so everything stays well documented. Looking forward to working with you. Best regards.
$5 USD in 30 days
0.0
0.0

Hello, Thank you for sharing the project. I understand the requirements and I am confident that I can handle this work efficiently. This type of work is comfortable for me, and I have the experience and skills required to complete it successfully. I will ensure professional communication, timely updates, and quality results. I look forward to the opportunity to work with you and contribute to your project. Best regards, Aditya
$5 USD in 40 days
0.0
0.0

Hi, I agree with the $4/hour pay rate and I am available to work during 12 p.m. – 3 p.m. EST. I have experience handling inbound and outbound calls, replying to customer emails, and managing live chat support while keeping communication professional and prompt. I am comfortable switching between phone, email, and chat to ensure customers get quick responses. I also have a reliable high-speed internet connection and VoIP experience, so handling calls without interruption will not be an issue. At the end of each shift, I can provide a clear summary with call logs, resolved issues, and pending tasks. I would be happy to discuss this further and start as soon as possible. Kind & regards, Akhil Arora
$4 USD in 40 days
0.0
0.0

Hello, I’m very interested in assisting with your customer support operations. I have strong communication skills and experience handling calls, emails, and live chat professionally. I am comfortable multitasking between different support channels and maintaining quick response times for customers. I have a reliable high-speed internet connection and can work during the required 12 p.m. – 3 p.m. Eastern Time shift consistently. I am also comfortable with outbound follow-ups and sales when needed. I am detail-oriented, punctual, and will provide a clear end-of-shift report including call logs, resolved tickets, and pending issues. I agree with the $4/hour pay rate and would be happy to support your daily operations and ensure customers receive prompt and friendly service. Looking forward to working with you. Thank you.
$5 USD in 40 days
0.0
0.0

Hello, I am very interested in this project and comfortable with the $4/hour rate. I have good communication skills in English and can handle customer calls, emails, and live chat professionally. I am reliable, punctual, and able to respond quickly to customers. I have a stable high-speed internet connection and can work during the required time window. I am detail-oriented and will always provide clear end-of-shift reports. My goal is to ensure every customer interaction is handled politely and efficiently. I would be happy to support your business and help maintain excellent customer service. Thank you for considering my application.
$3.60 USD in 10 days
0.0
0.0

Hello i hope you are well,first of all i agree with your payment plan, secondly I'm ready to work immediately. With my two years of experience working in a customer service field i have developed a strong communication skills, attentive to details, good English and most of all serve clients with politeness and respect make them feel valued and heard. Thank you for your time and consideration, i will be waiting for your response.
$5 USD in 40 days
0.0
0.0

Hello I am serah, a reliable and hardworking virtual assistant who help businesses with data entry, replying to messages,customer support and administrative tasks. I am organized , detail oriented anr always committed to delivering quality work on time.
$5 USD in 40 days
0.0
0.0

Hello, I agree to the $4/hour pay rate and would be happy to work during the 12 p.m. – 3 p.m. Eastern shift. I have experience handling customer communications across multiple channels, including phone, email, and live chat. I’m comfortable managing a steady flow of inbound calls, responding to emails in a clear and friendly tone, and ensuring live chat messages are answered quickly so customers never feel ignored. I understand the importance of reliability in a role like this. I have a stable, high-speed internet connection and I’m very punctual, organized, and detail-oriented. Switching between phone, chat, and email is something I’m comfortable with, and I can also handle outbound callbacks and sales conversations professionally. At the end of each shift, I will provide a clear summary including call logs, resolved issues, and any pending items so you can easily continue where things left off. I’m confident I can represent your business well with a calm phone presence and clear communication, and I’d be glad to contribute to keeping your customer interactions smooth and efficient. I look forward to hearing from you. Best regards, Ebonyi Chidera
$4 USD in 40 days
0.0
0.0

Dear Hiring Manager, I’d be happy to support your team and I’m comfortable with the $4/hour rate. I have over 2 years of experience in customer support and e-commerce operations. In my previous roles, I handled customer inquiries through email, chat, and social media while ensuring timely and professional responses. I’m also experienced in managing orders, refunds, and customer concerns, while keeping records organized and up to date. I’m comfortable communicating with customers through multiple channels, including phone, email, and live chat. I have a reliable internet connection and I’m confident in handling inbound calls, outbound follow-ups, and sales conversations while maintaining a friendly and professional tone. Here’s how I can support your team: • Managing customer inquiries via live chat, email, and social media • Processing orders, refunds, cancellations, and chargebacks in Shopify • Providing professional and friendly customer support to ensure customer satisfaction • Moderating social media pages and responding to customer concerns • Assisting with product research and administrative task Tools I’m experienced with: • Gorgias – ticket management • Zendesk – helpdesk and customer communication • Shopify – order management, refunds, and store support • Notion – task organization • Google Workspace – Gmail, Docs, Sheets, and team collaboration I’d love the opportunity to support your customers and contribute to your business. Best regards, Lovely
$5 USD in 40 days
0.0
0.0

medford, United States
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Member since May 9, 2003
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