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Our customer-support line is moving to MyOperator and I want the platform configured end-to-end so it is reliable, branded, and easy for my team to use. The core of the job is building a clear, English-only IVR that greets callers, routes them to the right support queue, captures voicemail after hours, and logs every interaction for reporting. Here’s what I need from you: • Account configuration: numbers, call flows, business hours, holiday rules, call recording and analytics activated. • IVR design & build: concise English prompts (I can provide scripts or you can polish them), multi-level menu if required, zero dead ends. • Agent setup: user roles, softphone/mobile configuration, and quick training so my team can pick up calls from day one. • Testing & hand-over: run test scenarios with me, refine anything that isn’t smooth, then document the final flow. The project is complete when incoming calls reach the right agent without delay, reports show accurate call data, and my staff feel confident using the dashboard.
Projektin tunnus (ID): 40243245
6 ehdotukset
Etäprojekti
Aktiivinen 14 päivää sitten
Aseta budjettisi ja aikataulu
Saa maksu työstäsi
Kuvaile ehdotustasi
Rekisteröinti ja töihin tarjoaminen on ilmaista
6 freelancerit tarjoavat keskimäärin ₹630 INR/tunti tätä projektia

As a seasoned WordPress and Laravel expert for the past 8 years, I have acquired the necessary skills and abilities to successfully complete your MyOperator setup project. Building IVR systems, configuring accounts, optimizing call flows, enhancing business hours protocols, establishing holiday rules, activating call recording and analytics features; these are all tasks familiar to me in my daily work as a full-stack developer. Furthermore, my extensive experience in designing clear and concise interfaces will come in handy when creating your English-only IVR systems with multi-level menus that ensure zero dead ends. My proficiency with both backend (PHP) and frontend (JavaScript) development arms me with the ability to not only build the platforms you need but also effectively evaluate their usability to deliver a seamless experience for your team. Lastly, beyond just delivering a functional system, my commitment extends to ensuring that you and your team are comfortable using it. I offer comprehensive testing services using real-world scenarios as well as training sessions to ensure that everyone is ready to handle calls effortlessly. With me on board, incoming calls reaching the designated agents clearly & promptly, accurate reports flow in and your staff feeling confident using MyOperator will be an assured reality.
₹575 INR 40 päivässä
2,3
2,3

Hi, I’ve gone through your project description carefully, and I’m confident that I can handle this project efficiently. We are an expert team which have many years of experience on PHP, Testing / QA, Customer Support, Asterisk PBX, VoIP, Telecommunications Engineering, Analytics, Customer Service Lets connect in chat so that We discuss further. Regards
₹580 INR 40 päivässä
0,4
0,4

Hello Dear, I am Jagmohan Kumawat, a multidisciplinary digital expert with 5+ years of experience building luxury websites, mobile apps, digital marketing, automations, intelligent systems and high impact creative assets. My focus is always on delivering results with precision, style and longterm scalability. Signature Excellence • Luxury Websites & Web Systems • iOS & Android Mobile App Development • Custom API Integrations • Advanced Workflow Automation & AI Systems • Salesforce CRM Setup, Flows & Cloud Integrations • Professional Branding & UI/UX • Social Media Content & Digital Strategy • E-Commerce Systems & Automation • Premium Video Creation & Cinematic Editing Technology & Creative Mastery Node.js | React | Laravel | WordPress | PHP | JS | Shopify | Android/iOS | Salesforce Cloud | CRM Automations | REST APIs | Firebase | AI Solutions | Figma | Adobe Suite (Illustrator, Photoshop, Premiere Pro, After Effects) Canva Pro | AutoCAD | Motion Graphics & AI Video | Digital Marketing | Content Writer | SEO/SMO I’m ready to take your project forward with precision, creativity and technical excellence. Feel free to share more details. I will prepare a customize plan for your exact needs. Best Regards Jagmohan Kumawat
₹400 INR 40 päivässä
0,0
0,0

1. Account & Infrastructure Setup Configure MyOperator account with business number(s), call routing rules, working hours, holiday calendar, call recording, and analytics tracking. Ensure voicemail and after-hours routing are properly mapped. Enable CRM/log integrations if required. 2. IVR Architecture Design Design a simple, English-only IVR flow with clear greetings and no dead ends. Create Level 1 (e.g., Sales, Support, Billing) and Level 2 menus if needed. Write/polish professional voice scripts and configure timeout/fallback routing. 3. Queue & Agent Configuration Create support queues with proper ring strategy (simultaneous/sequential). Set up agent roles, permissions, and softphone/mobile app access. Configure call recording visibility and reporting access levels. 4. Call Handling Logic Define business hours vs after-hours behavior. Route unanswered calls to voicemail with email alerts. Ensure missed calls, abandoned calls, and callbacks are logged correctly. 5. Testing & QA Run multiple live test scenarios (peak hours, after-hours, wrong inputs). Validate routing speed, recording clarity, reporting accuracy, and analytics dashboards. 6. Training & Handover Provide a short team walkthrough (dashboard, call handling, reports). Deliver IVR flow diagram and configuration documentation. 7. Final Validation Confirm calls reach correct agents without delay, reports match real call activity, and team operates confidently.
₹600 INR 60 päivässä
0,0
0,0

"I am very interested in this TikTok Virtual Assistant role. I am highly active on social media and understand how to post content correctly. I have great typing speed and I can handle high-volume tasks with ease. I am a quick learner, dedicated, and ready to start right now to help you manage your TikTok posts efficiently
₹500 INR 40 päivässä
0,0
0,0

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