Phone & Email Support Agents

@tangramua

Hello,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in PHP, XML, Mobile App Development, Shopping Cart Integration, Asterisk PBX, Phone Support, VoIP, Customer Service, Email Handling, Zendesk and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.   Best regards, Sales department Tangram Canada Inc.     

@onkarkulkarni8

Hello, I can help you with "Phone & Email Support Agents" as per your given project description. We can discuss more in detail during a chat conversation when you are available. I've worked on many PHP projects in recent times. So I am confident on achieving your expected Goals. Please initiate a communication thread to discuss further and start with the project. ⭐ 5.0/5 from a recent client: "A more professional version: “Excellent work! The job was completed within the committed timeline. Great quality, professionalism, and timely delivery. Highly appreciated and recommended.”" Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.

@AITSoft

Hi, I understand you need dependable support agents to handle phone calls and email inquiries with patience, clear communication, and quick follow-up. I can work with your scripts, knowledge base, VoIP system, and ticketing process while keeping each customer interaction calm and helpful. I will focus on meeting the call SLA, replying to emails within one business hour, and sending a clear end-of-day log with resolved issues and pending follow-ups. My experience with PHP, Mobile App Development, VoIP, and XML helps me understand technical products and support workflows quickly. I am ready to complete the training and shadow period, then work independently with regular check-ins. What are your expected call volume, working hours, SLA details, and escalation steps for issues agents cannot resolve? I can start within a week and would be glad to discuss your support process.

@artiboria

As an experienced customer service professional, I understand the importance of providing friendly and efficient support. With your project, my skills in dealing with customers through various communication channels such as phone and email would be a great asset. Over the years, I have engaged with customers from different industries, handling inquiries, answering questions, and resolving issues amicably to ensure their satisfaction. I have also acquired proficiency in the use of notable platforms like Zendesk, Freshdesk, and RingCentral which we will need for this project. Rest assured, I always deliver within agreed service level agreements (SLA). Furthermore, my experience as a Virtual Assistant complements this project perfectly. Not only am I adept at managing orders and inventories but also proficient in utilizing Zoho CRM to deliver precise end-of-day logs with resolved issues and necessary follow-ups. So if you're looking for someone trained yet able to operate independently with minimal supervision after shadowing period, I'm your ideal candidate!

@shadabkhan92

As someone who thrives on tackling complex projects, your need for dependable and efficient customer service agents piques my interest. With a solid background in Mobile App Development and PHP, my team and I are skilled at integrating different platforms like Zendesk, Freshdesk, RingCentral, or similar systems. We can ensure a seamless operation with the aid of our expertise in Odoo ERP, AI implementation and custom IoT hardware. Additionally, we have extensive experience in training autonomous agents- just like the cohesive customer service you're looking for. Our agentic AI solutions are designed to operate effectively within existing workflows while making real decisions- a perfect fit for your phone and email support needs. With such a comprehensive skill set, we can deliver innovative solutions that go beyond mere prototypes at scale that other providers may not be able to. Let's make your customer service interactions not just resolutions but delightful experiences.

@Jennycreation

Hello Sir, I have already worked on similar types of website and software development projects and I am confident that I can successfully handle your project. I am a full-time freelancer with **17+ years of experience** in web development, software development, automation, and API integrations. My expertise includes: * Android app development * ASP.NET C# web and software development * Python automation and web scraping (Amazon, Instagram, Facebook, Google Maps, LinkedIn, Telegram, and other custom scraping solutions) * JavaScript, jQuery, AJAX, Bootstrap, HTML5 * Microsoft SQL Server database development * Payment gateway integration * SMS, Email, Banking, Financial, and Insurance API integration * Custom automation bots and workflow automation software I focus on delivering **high-quality, scalable, and reliable solutions** with clean code and long-term support. Please contact me in private chat so we can discuss your requirements in detail. I can also show you a **demo of similar projects** I have completed. Looking forward to working with you. Thanks & Regards

@TechWagger2026

With a strong foundation in customer service and technical skills, TechWagger is ideally positioned to provide exceptional phone and email support for your customers. We’ve served a diverse range of industries, constantly adapting to suit the unique needs of each client. This adaptability extends to our facility with platforms like Zendesk, Freshdesk, RingCentral- all tools we're highly experienced in working with. What sets us apart is our dedication to ensuring complete customer satisfaction. As a team, we have consistently met deliverables similar to those in your project description. For example, we've maintained an impressive PR within SLA ratios, had prompt email response times (<1 business hour), and provided detailed end-of-day reports, that could be tailored to your specific needs. Moreover, our experience extends beyond just the technical aspect of the role - we understand the need for clear and concise communication and take pride in prioritizing empathy, patience, and problem-solving in each interaction. We realize that a quick resolution paired with a friendly disposition can make all the difference to positive customer experiences. In conclusion, TechWagger offers the ideal combination of technical know-how and customer service expertise needed to thrive in this role for your company. Let's talk further about how we can enhance your customer-service experience starting within the week!

@SkillCrafts

Your need for dependable customer-service pros mirrors my success in streamlining support operations for SaaS companies, specifically by optimizing ticket resolution times and improving customer satisfaction scores through clear, efficient communication channels. I understand the critical role of focused phone and email interactions in ensuring every customer feels heard and valued. My approach involves leveraging your provided scripts and knowledge base with a strong emphasis on active listening and concise, empathetic written responses. I’ll utilize your VoIP and ticketing tools to log interactions accurately and identify recurring themes for potential knowledge base improvements. My process prioritizes quick comprehension of customer needs and direct, actionable solutions, minimizing back-and-forth. How do you currently measure customer satisfaction for phone versus email interactions? What are the typical first-response time SLAs you aim to meet? I’m confident I can integrate seamlessly and deliver exceptional support. Let’s discuss how I can contribute to your team.

@diegovisiso

Hi, Diego Vinicius here from Brazil. I understand the need for reliable customer service professionals to handle inquiries via phone and email efficiently. The challenge lies in maintaining a friendly and helpful demeanor while ensuring customer satisfaction in every interaction. My approach prioritizes clear communication and prompt issue resolution to meet the agreed SLAs consistently. I have a solid background in call-center roles and am familiar with platforms like Zendesk and RingCentral. Clarifying Questions: - Are there specific training materials or guidelines provided for handling customer inquiries? - How many hours per day/week are required for this role? - Is there a specific time zone requirement for availability? I look forward to discussing how I can contribute to your team.

@Intelliglance786

Hello, I’m interested in joining your customer support team. I have experience handling customer inquiries professionally through phone and email, resolving issues efficiently, and maintaining a calm, helpful approach even with difficult situations. I’m comfortable working with scripts and knowledge bases while also using good judgment when a customer’s issue requires a personalized response. I understand the importance of meeting SLAs, keeping communication clear and professional, and documenting issues accurately for follow-up. I have experience working with customer service and support tools such as ticketing/CRM platforms and VoIP systems, and I’m comfortable learning new platforms quickly, including Zendesk, Freshdesk, RingCentral, or similar tools. I can reliably manage incoming and returned calls, respond to emails within the required one-hour window, and provide a concise end-of-day report covering resolved issues and outstanding follow-ups. I’m available to start within a week and would be happy to complete the training and shadow period before taking on the role independently. Thank you for your consideration. I’d be glad to discuss my experience and how I can support your customers and team. Best regards,

@artemb35

Hi, I can provide a reliable solution that supports your customers with timely phone and email assistance by focusing on clear communication, issue resolution, and consistent follow-up. The most important part of this is maintaining a calm, accurate response flow across both channels. If this is not handled correctly, it can cause missed SLA targets, frustrated customers, and unresolved tickets. To meet the requirements, I plan to follow your scripts and knowledge base, handle calls and inbox work efficiently, document each case clearly, and keep a concise end-of-day log with resolved issues and follow-ups. I’m comfortable working with VoIP and ticketing tools and can adapt quickly during the training and shadow period. One point I would pay special attention to is response consistency across phone and email during busy periods. I would handle this by prioritizing urgent items, using structured notes, and keeping replies concise and accurate. Best regards, Artem

@elijahhmonreal

Hi there, I'm a Customer Support Specialist with 12+ years of experience delivering exceptional phone and email support across fast-paced environments. I've spent my career building strong customer relationships while maintaining rigorous SLA compliance, consistently hitting 100% response targets and resolving issues within guaranteed timeframes. My background spans multiple industries including SaaS, e-commerce, and fintech. I'm proficient with Zendesk, Freshdesk, and RingCentral, and I bring a natural ability to stay calm under pressure, ask clarifying questions, and turn frustrated customers into satisfied advocates. I understand the importance of clear communication, whether verbally or in writing, and I take pride in sending thoughtful, concise summaries of daily activity. I'm excited about this focused approach to support work. No juggling multiple channels means I can give phone callers and email writers the full attention they deserve. I'm ready to dive into your knowledge base, shadow your team, and start operating independently within a week. Let me know if my profile looks interesting, and we can set up a time to talk. Best regards, Elijah M

@edgardop86

Hi, ensuring customers feel heard and satisfied through phone and email is a great goal. My approach focuses on clear, patient communication and efficient issue resolution, aligning with your need for a calm, helpful presence. My experience shipping TryReplify required precise communication flows. I'm keen to help you achieve your SLA targets.