Suljettu

PART-TIME MULTILINGUAL CUSTOMER SERVICE AGENT (WORKING FROM HOME)

PART-TIME MULTILINGUAL CUSTOMER SERVICE AGENT (REMOTE)

Here's your chance to join a young and dynamic social enterprise! We sell hand-crafted, impeccably made rugs online. Our rugs are made in Nepal, India, Morocco and Turkey and sold to customers worldwide. We are not only passionate about beautiful handmade rugs, but also about providing fair employment opportunities to the artisans who make our rugs.

ABOUT THE JOB

You'll be responsible for running our customer service together with one other colleague. You’ll help our (potential) customers by answering their questions and fulfilling their requests. Expect tickets in at least 10 different languages, as we have customers from around the world. With the help of Google Translate you’ll be able to communicate in all these languages. The job is part-time (around 25 hours per week), and you are free to work from wherever you want and determine your own working hours.

RESPONSIBILITIES

Overall: take charge of everything customer support related. Ensuring customers are happy to shop with us again and recommend us to their friends and family. And convincing potential customers to order our handmade rugs.

Specifically:

• Provide high-quality, personalized, customer service through Zendesk tickets, Zendesk chat and Zendesk talk with fast response times

• Answer questions from, and give advice to, customers and potential customers (for example, about the status of their order, color and size options, prices, quality, materials, delivery, etc.)

• Process customer requests (for example, changes in orders, cancellations, returns, delaying delivery dates, etc.)

• Send out review and payment requests and follow up with failed orders

• Send track & trace information to customers when their rugs have been shipped

• Follow up with our rug makers and logistics partners about the order status, customer requests, shipping details, etc.

Please note that, as we are a start-up, your responsibilities will likely change and grow over time. And we invite you to actively think with us about how we can improve our ways of working.

QUALIFICATIONS AND REQUIREMENTS

• At least 3 years of customer service experience

• Skilled in working with Zendesk and MS Excel

• A passion for customer service, interior design and fair trade

• Fluent in at least 2 European languages (German is a plus)

• Excellent verbal and written communication skills

• Ability to work independently in a remote setting with limited supervision

• Self-motivated with solid organizational, creative problem solving, decision-making and time management skills

• Strong punctuality and attention to detail

• Access to a computer with high-speed internet

SALARY & PERKS

• Remote working

• Flexible working hours​

• A permanent position (starting with a one-month trial period)

• Part-time (around 25 hours per week)

• Salary of 700 USD fixed / month plus a maximum bonus of 200 USD / month

APPLY

To apply, please complete this 1-hour assessment: [login to view URL]

Taidot: Asiakaspalvelu, Zendesk, Excel, englanti (Iso-Britannia), saksa

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Tietoa työnantajasta:
( 9 arvostelua ) Barcelona, Spain

Projektin tunnus: #26358298

58 freelanceria on tarjonnut keskimäärin 769$ tähän työhön

GassOussemaa

Hello , I am an experienced Virtual Assistant with great experience that can help you , I am a native french/arabic speaker with bilingual Italian and basic spanish , I am very motivated to work with you , Feel free to Lisää

$700 USD 30 päivässä
(14 arvostelua)
4.5
missdiorevalenka

Hello, My name is Lena and I come from Austria, Europe. English is my second language and I understand everything about your needs. I am a trained media specialist with a focus on market communication and advertising. Lisää

$900 USD 7 päivässä
(1 arvostelu)
3.2
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this position. I am a proficient and cr Lisää

$700 USD 7 päivässä
(6 arvostelua)
2.7
(1 arvostelu)
2.4
vw8308680vw

Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. I have well experience of cold calling, email handling, CRM, [login to view URL] Lisää

$750 USD 7 päivässä
(7 arvostelua)
2.5
israr9207

Good day, I have 7+ years of experience in the related field. I have worked in this position for multiple US and international based clients. I am experienced in handling dissatisfied customer to making inbound/outbou Lisää

$778 USD 30 päivässä
(1 arvostelu)
2.4
jansher007pak

Hi there, I have 5 years of experience as a customer support representative and also as a digital marketer with different UK and US companies, my aim is to provide quality customer support services no matter if its in Lisää

$700 USD 30 päivässä
(2 arvostelua)
2.0
HorvatDamir

Hello My name is Damir Horvat and I live in Slovenia. If you are looking for customer service representatives, who can work from home, I would like to apply. My native language is not German/English, it is Slovenian - Lisää

$700 USD 7 päivässä
(1 arvostelu)
1.4
masofie8

Hello, I am interested in your project and I Would be happy to work with you. Please send me message for discuss more. Thanks.

$700 USD 30 päivässä
(1 arvostelu)
0.5
ehsanullah767

Hi, My name is Ehsan and I have about 8 years of experience in customer support. I am fluent in English and I am well aware of the usage of Google translator. It was a really helpful tool for me on my visit and staying Lisää

$800 USD 7 päivässä
(0 arvostelua)
0.0
Ippolit

Hello, I am a native Russian-Greek speaker with fluent English. To be honest, I don't have 3 years of this position (actually, I have never been working as CUSTOMER SERVICE AGENT) and I never have tried Zendesk. I beli Lisää

$900 USD 7 päivässä
(0 arvostelua)
0.0
EllaChen620

I can't say that I am the most excellent candidate to apply for that position. But I am really the suitable person to fit for that position because I have the below skills which you need: [login to view URL] full cycle of accounting Lisää

$700 USD 7 päivässä
(0 arvostelua)
0.0
krahila20028

I am in need of a job like this. Would be glad to shake hand with you and be an intern to work with your company.

$889 USD 7 päivässä
(0 arvostelua)
0.0
rakesh6737

Experience in Seller Relationship Management Executive in organization. Assist sellers regarding order processing via email and calls on daily basis. Also worked as a Business Development Executive during the beginning Lisää

$700 USD 7 päivässä
(0 arvostelua)
0.0
TechLibra

Hi there, We assure you,will get your project done on time with speed and accuracy. If for any reason you are not happy with the services, you will get your money back.

$778 USD 1 päivässä
(0 arvostelua)
0.0
erivalescob

Hi, I am very interested in your project, I have an extensive career in the hospitality industry of almost 17 years, having a strong background in sales, business strategy and customer service, including a manager pos Lisää

$700 USD 30 päivässä
(0 arvostelua)
0.0
rohitsolanki72

Have a good knowledge of the work mentioned above, Give me a chance to serve you. will give you the surety to complete this work within time gap with full of efficiency level. Data Entry MS Word Excel PDF Power Point A Lisää

$800 USD 7 päivässä
(0 arvostelua)
0.0
nabeeellallii

I read your job responsibilities very carefully and i would like to join your enterprise

$778 USD 5 päivässä
(0 arvostelua)
0.0
GabrielGalera

Hello, I'm a native Brazilian located in Florianópolis/SC. I fulfill all requirements, including Zendesk, and already completed the assessment. Available to start right now, wait your contact for more information.

$700 USD 30 päivässä
(0 arvostelua)
0.0
samiresheehu

I always respond to my messages and I will edit anything you ask for. I have skills on usage of the computer also in many programs so it might be helpful in both sides.

$700 USD 7 päivässä
(0 arvostelua)
0.0