Multilingual Customer Support and Tech Specialist

€200-300 EUR

Closed

Posted 7 days ago

€200-300 EUR

Paid on delivery

Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position 1: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Morning Shift (Turno Mañana): 08:00 – 16:00 (Spain Time) Choose one fixed 8-hour shift: Morning Shift (Turno Mañana): 08:00 – 16:00 (Spain Time) (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([login to view URL], [login to view URL]), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your preferred schedule block: Position 1 (Mon–Sat) or Position 2 (Tue–Sun). Your preferred time shift: Morning, Afternoon, or Night (converted and aligned with Spain Time). Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.

Project ID: 40683114

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8 proposals

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Active 7 days ago

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8 freelancers are bidding on average €303 EUR for this job

@artiboria

I'm Arti, a seasoned website developer and virtual assistant who has a strong background in customer service and technical support. I'm Fluent in Spanish, English, French, and German, this is a perfect match for your role since it will enable me to effectively communicate with customers from diverse backgrounds. My previous work on sites like Walmart, Amazon, Zoho CRM etc entail skills that make me proficient in customer care and technical support like navigating customers through applications, troubleshooting software issues and providing expertise based solutions. My experience in eCommerce gives me an edge in working with platforms like GamesGo as well as managing subscriptions services like Netflix and Disney+. I understand the importance of maintaining customer satisfaction in such a highly competitive industry. My established templates, macros and AI translation tools would enable me to provide efficient multilingual assistance guaranteeing high quality service. Moreover, my strong written communication skills have always set me apart. I'm highly punctual , committed and can adhere strictly to response time targets. My extensive background provides me with the ability to identify genuine service defects from user configuration errors and escalate valid issues accordingly. I'd be thrilled to bring my expertise to your team and contribute meaningfully to your digital subscription services!

€250 EUR in 7 days

5.0

(6 reviews)

2.5

@TheSecondSource

Good day! We can provide reliable full-time Customer Support and Technical Support coverage for your digital subscription marketplace operations, including live chat, ticket resolution, customer onboarding, dispute management, and post-sales assistance. Our approach is focused on fast, clear communication and consistent SLA compliance. We can assist customers with portal access, activation guidance, TV pairing codes, mobile deep-linking, browser troubleshooting, and common account or configuration issues. We can also distinguish genuine technical problems from user-side errors, document cases clearly, and prepare structured responses and evidence for marketplace dispute resolution. We understand the importance of fixed shift coverage, punctuality, and working according to Spain time. Our team is prepared to follow established templates, support workflows, QA procedures, and multilingual communication processes while maintaining a professional and customer-focused support experience.

€250 EUR in 7 days