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I’m rolling out a brand-new SaaS platform built for businesses in the used–car trade and I need a sharp, reliable support agent who can speak to our customers fluently in Urdu, Hindi, and English. For four hours each day you’ll become the friendly face of the product, answering whatever comes in through three channels—email, Telegram, and the in-app management console. During your shift you will handle every type of inquiry we receive: quick “how-to” questions, deeper technical glitches, and occasional pre-sales queries from dealers evaluating the tool. You’ll have direct access to our engineering team for escalations, but the aim is to solve as much as possible on first contact and keep response times tight. I’ll walk you through everything in a live training session before you take your first ticket, introducing our internal dashboards, knowledge base, and the specific workflows that keep the platform running. After that, you’ll still have a manager on Slack for real-time backup. Success for me looks like: • Average first-response under 20 minutes within your 4-hour window • Clear, polite, error-free messages in whichever language the customer prefers • Accurate tagging and brief internal notes so the rest of the team can see what was done If you’re comfortable juggling multiple channels at once, switching languages on the fly, and keeping calm when a dealer’s inventory feed won’t sync, I’d love to hear from you.
Project ID: 40643505
15 proposals
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Active 7 hours ago
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15 freelancers are bidding on average ₹363 INR/hour for this job

Hi there, Your customers need fast, clear help across email, Telegram, and the in-app console, and I can keep those first responses tight. I have strong experience in Customer Support and Customer Service, and I’d handle each ticket with careful Customer Experience, solid Time Management, and accurate internal notes so your team stays aligned. I’ll use your live training, knowledge base, and escalation path to resolve how-to questions, technical issues, and pre-sales queries quickly, while keeping messages polite, error-free, and fluent in Urdu, Hindi, and English. Best regards, Marko
₹1,908 INR in 32 days
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Hi there, Hope you are doing well. I reviewed your project details, and I would love to help you grow your business and increase sales with highly effective digital marketing strategies. I am a dedicated Social Media Specialist and Digital Marketer. I provide an all-in-one solution to manage, optimize, and scale your brand's online presence. Here is how I can develop an entire strategy for your project: • Professional Page Setup & Optimization (Facebook, Instagram, TikTok) to give your brand a premium look. • ROI-driven Meta Ads Campaigns focusing on laser-focused local or global audience targeting to drive real leads and sales. • Engaging Content Creation using Canva for eye-catching posts and professional video editing/Reels using CapCut. • Seamless E-commerce Store Support and expert Customer Handling to boost your conversion and customer retention rates. My marketing method is focused on data-driven results and high-quality organic growth. I am ready to start immediately and committed to delivering top-notch work within your budget and timeline. Let's connect in the chat box to discuss your business goals and get started! Best regards, Afroza
₹250 INR in 40 days
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I believe I’m the best candidate because I enjoy helping people solve problems and handling customer support professionally is what I enjoyed doing
₹250 INR in 40 days
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Hi, I’d love to support your SaaS platform as a customer support agent. I’m comfortable handling multiple channels simultaneously, including email, Telegram, and in-app support, while keeping responses fast, professional, and customer-friendly.
₹100 INR in 28 days
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Ethan here, from South Africa. Your project immediately caught my eye. I'm really excited to partner with you. You’re rolling out a new SaaS platform for the used-car trade and need a reliable support agent fluent in Urdu, Hindi, and English. My approach would focus on delivering quick, clear responses while ensuring a positive customer experience. I plan to utilize your training resources effectively, enabling me to respond to inquiries efficiently across all channels, whether they’re simple how-tos or more complex technical issues. To maintain high standards, I’ll prioritize thorough documentation for each interaction, keeping internal notes concise and useful. This not only aids team communication but also ensures we address recurring issues proactively. What you truly need is a support agent who doesn’t just answer questions but fosters trust and satisfaction among your customers. Please feel free to reach out so we can connect and further explore how I can contribute to your project's success. Kind regards, Ethan
₹150 INR in 8 days
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Hello, I’m interested in your Customer Support Agent role. I can communicate in Hindi, Urdu, and English and can handle customer queries through email, Telegram, and the in-app support system. I’m a quick learner, patient with customers, and comfortable following new workflows after training. I’ll focus on clear, polite responses, fast response times, and accurate ticket notes and tagging. I’m available for 4 hours per day and ready to start after the training. Thank you for considering my application!
₹300 INR in 24 days
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With my combination of professional skills and linguistic proficiency in Urdu, Hindi, and English, I am more than capable of meeting your demands for this SaaS platform support role. Having worked with data entry, customer service, and administrative support in the past, I have developed a keen eye for detail which is crucial in accurately handling inquiries and ensuring smooth operations. As an experienced customer service professional, I understand the importance of rapid response and effective communication. I can manage multiple channels seamlessly, juggling between email, Telegram, and the app management console with ease. My familiarity with similar roles has equipped me with the ability to remain calm under pressure, even when addressing technical glitches that require escalations. Above all else, I am committed to your vision for success in this project: achieving an average first-response time of under 20 minutes within a 4-hour window, communicating clear and polite messages across all languages to cater effectively to customers' preferences, and providing accurate internal notes for streamlined post-support processes. Trust me to be your reliable support agent who will represent your business with the utmost professionalism and care
₹250 INR in 40 days
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Hey, I speak fluent English and have experience in customer support. I can juggle multiple channels in ensuring that all the customers get the assistance and service they need and deserve.
₹380 INR in 40 days
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I have over 4 years of experience providing customer support to international customers across voice, chat, and email. My experience includes working with Revolut (FinCrime/KYC Support), Foodpanda Singapore, TapTap Send, and most recently Temu USA Voice Support at IBEX. At IBEX, I supported customers for Temu, one of the world's largest eCommerce platforms, handling order inquiries, refunds, returns, delivery issues, account concerns, and general product-related questions. I used Workbench as my primary support platform along with other CRM tools to investigate customer issues, document cases accurately, and provide timely resolutions while maintaining high quality standards. In my previous roles, I handled complex customer issues involving payments, account verification, fraud prevention, and escalations. I have experience using Zendesk, Salesforce, Workbench, Slack, Google Workspace (including Google Sheets), Jira, and various CRM and back-office systems. These roles strengthened my problem-solving abilities, attention to detail, and communication skills while working with customers from different countries and cultures.
₹400 INR in 40 days
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I am better candidate to grab this opportunity because I have almost 4 years experience as customer support executive. I am good learner and quickly adaptable with new software and data etc.
₹250 INR in 41 days
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6+ years in customer support, providing friendly, accurate, and timely assistance. Ready to help your team!
₹210 INR in 40 days
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I am interested in this customer support position. I am fluent in Urdu and Hindi and can communicate with customers politely and professionally. My spoken English is basic and I am still improving it, but I can understand simple English instructions and use translation tools when needed. I am comfortable working 4 hours daily and I am willing to learn your platform through the training you provide. I am responsible, patient and willing to learn. I would appreciate the opportunity to work with your team. Thank you.
₹250 INR in 40 days
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Hello May i know the platform on which we will interact with customers like email, whatsapp! and also as you specified that you will provide training, i just need an idea of your work and also some templates and mostly asked queries by your customers I am in customer support from last 11 years with proven experience I am ready to join immediately Awaiting of your reply Thank you
₹250 INR in 40 days
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Hello, I am a reliable customer and technical support professional with 7+ years of independent experience. I can handle Hindi and English customer communication, email and chat support, technical troubleshooting, and customer queries professionally. I learn new SaaS platforms quickly and can maintain fast, accurate responses across multiple support channels. I am available to start immediately and can dedicate up to 8 hours per day if additional support is required. I am also comfortable completing your training and following your internal workflows.
₹200 INR in 50 days
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Kameido, Japan
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