
Closed
Posted
Paid on delivery
I’m looking for someone who combines solid customer-service instincts with hands-on hotel management know-how to take full ownership of our booking and reservation flow. Day to day, you will monitor incoming reservations, confirm details with guests in French or English, keep inventories perfectly synced across our PMS and OTA channels, and step in quickly when dates need to be amended or rooms re-allocated. Because this role also touches team management, I’ll rely on you to coach our front-office staff on best practices, establish clear hand-off procedures for late arrivals or special requests, and maintain concise reports that let me see occupancy trends at a glance. You must be fluent in French, comfortable with high-volume email and phone enquiries, and able to suggest small process tweaks that improve guest satisfaction without disrupting the flow of operations. Familiarity with common hotel reservation platforms (e.g., Cloudbeds, Opera, Mews) is a plus, but if you already shine in another system and can translate that expertise quickly, I’m open. Deliverables • Accurate, up-to-date reservation ledger maintained daily • Weekly occupancy and revenue snapshot sent every Friday • Documented SOPs for staff covering reservations, overbooking prevention, and guest communication in both French and English Once the hand-over is complete and KPIs are met consistently for two consecutive months, the project will be deemed successfully delivered.
Project ID: 40699826
5 proposals
Remote project
Active 6 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
5 freelancers are bidding on average $800 USD for this job

YOU ONLY NEED ONE DEVELOPER WHO GETS IT RIGHT THE FIRST TIME. HERE'S WHY I'M THAT DEVELOPER. I recently helped a client streamline their reservation process in the hospitality sector, enhancing both guest satisfaction and operational efficiency. I'd love to do the same for you and create a seamless booking experience. I understand you're looking for someone with strong customer-service instincts and hands-on hotel management know-how. Keeping inventories synced and managing high-volume inquiries in both French and English are crucial. I bring extensive experience in hotel management and team training, ensuring your front-office staff excel in best practices. We have 75+ 5-star reviews on similar projects and rank in the top 1% among 75 million users. I'd love to chat about your project! The worst that can happen is you walk away with a free consultation. Regards, Aydon.
$750 USD in 7 days
1.5
1.5

I’ve been building a portfolio of modern web applications and digital platforms, and your project immediately caught my attention because it fits well with the type of work I’m focused on. I can help turn your idea into a clean, professional, and user-friendly solution built around what you actually need. I noticed you mentioned the need for maintaining an accurate reservation ledger and establishing clear hand-off procedures for late arrivals. That’s something I’d pay particular attention to while keeping the overall experience smooth and reliable. My skills include web development, responsive design, UI/UX, and modern web applications. You can view examples of my work in my portfolio at lenard007portfolio.com. I’d be happy to discuss your idea before anything is decided. Send me a message and we can see if I’m the right fit for your project. Regards, Lenard007
$750 USD in 7 days
0.0
0.0

Most people posting a job like this have already been let down once, either by someone who went quiet halfway through or someone who delivered the bare minimum and called it done. That is the part I fix. With solid experience in hotel management and customer service, I understand the intricacies of reservations and team leadership. I am fluent in French and English, ensuring smooth communication with guests and staff alike. My familiarity with various reservation platforms allows me to adapt quickly, ensuring no detail is overlooked. I prioritize clarity and consistency, maintaining an accurate reservation ledger and providing weekly occupancy reports that highlight trends. My focus on coaching front-office staff will ensure best practices are established and followed seamlessly. The worst that happens if you message me is that you get a free consultation and a straight answer on what to watch out for. What has your experience been so far? Regards, NicolasLouw.
$750 USD in 7 days
0.0
0.0

Hello, My name is Marija, and I am a French language philologist. I'm also a translator, customer care advisor, and writer. I have worked with people from France, Canada, Belgium, and Switzerland for the last two years, so I'm familiar with language variations, and I use English in my job daily. I believe that an exceptional guest experience begins with a confident, well-coordinated front-office team, and I am motivated by the opportunity to help create an environment where both guests and staff feel supported. I understand that effective service requires clear communication, anticipation of challenges, and the ability to remain calm and solution-focused in busy situations. I would be committed to coaching and supporting front-office staff, encouraging accountability while creating a positive atmosphere where team members feel comfortable asking questions, sharing ideas, and developing their skills. Concise and accurate reports can turn daily operational information into meaningful insights. By maintaining clear records and presenting occupancy trends in a simple, accessible format, I would help management make informed decisions and identify patterns that could improve both efficiency and guest satisfaction. I am looking forward to hearing from you! Kind regards, Marija
$1,000 USD in 7 days
0.0
0.0

Antananarivo, Madagascar
Member since Sep 9, 2026
₹12500-37500 INR
$750-1500 USD
₹1500-12500 INR
$2-8 USD / hour
$30-250 USD
$15-25 USD / hour
$250-750 USD
₹12500-37500 INR
₹600-1500 INR
€12-18 EUR / hour
₹750-1250 INR / hour
$10-30 CAD
$10 AUD
$10-30 USD
£250-750 GBP
$30-250 USD
$30-250 USD
$70-10000 USD / hour
$15-25 USD / hour
$3000-5000 USD