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During EST business hours customers call for order updates, billing questions, and simple troubleshooting. You will answer each phone call, resolve or escalate the issue, and record every interaction. Immediately after each call, the customer’s name, contact details, and a concise summary of the conversation must be entered into our CRM so the rest of the team always sees up-to-date information. The role centers on: • Phone support – friendly, fluent English, clear line, quiet environment • Data entry – accurate, same-day input of customer information into the system I provide call-handling scripts, FAQ sheets, and login credentials to the cloud CRM; your first task is to review these materials during a short onboarding session. At the end of each shift I expect a brief report confirming total calls taken and noting any open follow-ups. Consistency, attention to detail, and punctual availability on EST are essential.
Project ID: 40709353
25 proposals
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Active 3 days ago
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25 freelancers are bidding on average $19 USD/hour for this job

Hi, I can provide reliable **phone support and accurate CRM data entry** during your EST business hours. I’ll handle order updates, billing questions, and basic troubleshooting professionally, resolving issues or escalating them when needed. After every call, I’ll immediately update the CRM with the customer’s details and a clear conversation summary, ensuring the team always has accurate information. I’ll also provide a brief end-of-shift report with total calls and pending follow-ups. I’m dependable, detail-oriented, and ready to review your scripts/FAQs during onboarding and start right away. Regards, Asma
$20 USD in 40 days
5.6
5.6

I understand you need a reliable and efficient EST phone support and data entry specialist. My experience fielding high-volume customer inquiries, similar to order updates and billing questions, and meticulously logging each interaction into CRMs has consistently resulted in improved data accuracy and customer satisfaction for previous clients. My approach involves leveraging a high-quality headset and a dedicated, quiet workspace to ensure crystal-clear communication. For data entry, I am proficient with CRM systems and can quickly and accurately input customer details and conversation summaries immediately post-call, ensuring real-time updates for your team. I am comfortable with standard troubleshooting steps and know when to escalate effectively. How do you currently measure the success of your phone support interactions, and what is your typical call volume during peak EST hours? I'm available for a brief call to discuss how my skills can directly benefit your team.
$25 USD in 7 days
4.6
4.6

Hey, Just finished a similar 24‑hour call‑center data entry role, handling customer inquiries, resolving billing questions, and logging each interaction into a cloud CRM in real time. That’s exactly the kind of seamless support you need—friendly, fluent English, clear line, and a quiet environment to keep accuracy high. I’m the perfect fit for your EST phone support & data entry. I excel at quick onboarding, using call‑handling scripts and FAQ sheets to stay consistent, and I’m meticulous about same‑day CRM updates so the team always sees the latest info. My strong track record of 5‑star reviews on complex data‑entry and customer‑service projects proves I deliver on precision and reliability. Happy to jump on a quick call to discuss details. Worst case, you get a free consultation with solid ideas. Chris | Lead Developer | Novatech
$25 USD in 7 days
2.7
2.7

Hi, I’m interested in providing phone and CRM support for your business. I have strong attention to detail, clear English communication, and experience with accurate data entry and customer information management. I can handle customer calls professionally, follow your scripts and FAQs, resolve basic issues or escalate when needed, and update the CRM immediately after each call. I’m also comfortable providing an end-of-shift report with call totals and pending follow-ups. I’m reliable, punctual, and available during EST business hours. I’m ready to complete the onboarding and get started.
$20 USD in 40 days
1.3
1.3

I am excited to apply for this customer support and data entry role. I have 3+ years of experience providing professional phone and customer support, handling inquiries, resolving issues, and accurately documenting interactions. I communicate clearly in fluent English and am comfortable working EST business hours from a quiet, reliable environment. I am experienced with CRM systems including HubSpot, Zoho CRM, Zendesk, and other cloud-based platforms. I am highly organized, punctual, and detail-oriented, ensuring every customer interaction is recorded immediately and accurately. I can quickly learn your scripts, FAQs, and processes and provide clear end-of-shift reports.
$15 USD in 40 days
1.4
1.4

Hello, As an accomplished freelancer who excels in both data entry and customer support, I believe I can execute the responsibilities of this position with precision and flair. My proficiency in data entry involves recording large volumes of information with accuracy and speed. Hence, the requirement of diligently entering every customer's details after each phone call into your CRM system aligns perfectly with my capabilities. Over the years, I have developed several strategies that will enhance my ability to handle phone calls effectively. With my experience, you can count on me to quickly understand customers' issues, provide them with appropriate resolutions, or escalate complex matters when needed. Importantly, my engaging yet concise communication style allows me to record crucial details immediately after calls. Punctuality is a word synonymous with my work ethic, ensuring that your team always has up-to-date information on customers' interactions. Lastly, my undivided focus at work ensures a quiet working environment despite managing multiple tasks. Selecting me for this job will undoubtedly bolster your EST phone support and data entry processes. Thanks!
$50 USD in 29 days
0.0
0.0

hello, I can provide reliable phone support during your EST business hours, handling customer calls professionally regarding order updates, billing questions, and basic troubleshooting. I’m comfortable following scripts and FAQs, resolving issues when possible, and escalating anything that requires additional assistance. After every call, I will promptly update the CRM with the customer’s name, contact details, and a clear summary of the conversation. I’ll also keep track of any required follow-ups and provide the requested end-of-shift report with total calls handled and outstanding items. I’m organized, detail-oriented, punctual, and comfortable communicating professionally in English. I’m ready to review your training materials and CRM process during onboarding and get started immediately. best regards Nosheen
$20 USD in 40 days
0.0
0.0

Hi, I can provide consistent EST‑hour phone support and accurate same‑day CRM data entry. I speak clear, fluent English, work in a quiet environment, and follow scripts and escalation procedures precisely. I’ll handle order updates, billing questions and basic troubleshooting, then log each call with the customer’s name, contact details and a concise summary so your team always has up‑to‑date information. At the end of each shift I’ll send a brief report with total calls and any pending follow‑ups. I’m punctual, detail‑oriented and comfortable learning your CRM and onboarding materials quickly. Ready to start as soon as you provide access.
$20 USD in 30 days
0.0
0.0

Hi What days/hours during EST business hours are you looking to fill—full shift coverage, or specific blocks you need someone reliably available for? I can handle the calls professionally, keep the CRM updated same-day, and provide clear end-of-shift reports on calls taken and open follow-ups. https://www.freelancer.com/u/alyan056 Alyan
$15 USD in 1 day
0.0
0.0

Hey there, I am comfortable with phone support and same-day CRM entry, and I have the quiet environment and clear line you described, so I can be available consistently during EST business hours without scheduling issues. My approach would be to follow your scripts and FAQ closely, resolve what I can, escalate the rest with a clean summary, and log the customer details into the CRM right after each call so the team never sees stale notes. I would also send the end of shift report with total calls and open follow-ups, and I am happy to start with the onboarding session and a short trial shift so you can see how I work before committing. Nadiia
$15 USD in 40 days
0.0
0.0

Hola, El reto principal aquí no es solo construir el MVP, sino asegurar que la subasta en tiempo real, geolocalización y notificaciones funcionen de forma fiable bajo condiciones reales. Para eso, usaría Flutter para una sola base de código móvil y un backend en Node.js con PostgreSQL, apoyado en WebSockets para manejar las subastas de 3 minutos, el chat y la actualización de ubicaciones en vivo sin retrasos. Separaría claramente los flujos de Ciudadano y Prestador con control de roles y validaciones estrictas desde el backend. El panel admin lo plantearía como una app web donde puedas gestionar verificaciones, suscripciones y contenido sin depender de cambios en la app. El MVP lo dividiría en hitos claros: base técnica y autenticación, flujo de urgencias con subasta y mapas, catálogo/perfiles, panel admin y finalmente monetización y pruebas. Antes de entrega validaría especialmente tiempos de subasta, concurrencia, notificaciones y tracking en dispositivos reales. ¿En qué país planeas lanzar primero? Esto afecta validaciones legales, pagos, y verificación de identidad. Quedo disponible para definir la arquitectura y arrancar el MVP. Nicolas
$15 USD in 7 days
0.0
0.0

Hello, I’m interested in supporting your team with EST phone support and accurate CRM data entry. I am detail-oriented, organized, and comfortable following scripts, documenting customer interactions clearly, and keeping records updated the same day. I understand the importance of professional communication, accurate customer information, timely escalation of unresolved issues, and dependable availability during scheduled hours. I can review your onboarding materials carefully and provide a concise end-of-shift report with calls handled and any pending follow-ups. I am ready to start and would be happy to discuss your workflow and expectations.
$17 USD in 7 days
0.0
0.0

Hi there, I understand the importance of providing friendly and efficient phone support while ensuring accurate data entry. I have experience managing customer interactions and keeping CRM systems updated, so I can confidently meet your expectations. I noticed you’re looking for someone who can maintain a clean, professional, and user-friendly approach during each call. I’m dedicated to creating a seamless experience for your customers while efficiently recording every detail for the team’s reference. As someone who thrives on clear communication and timely task completion, I’m committed to making sure you receive updates in real-time. I know how to keep things organized and will provide a brief report at the end of each shift to confirm all calls and follow-ups. Let me know if you are available for a quick chat! Regards, Wonita
$15 USD in 7 days
0.0
0.0

Hi, I am interested in this customer support and CRM data entry role. I have experience with accurate data entry, customer information management, and maintaining organized records. I can handle customer interactions professionally, follow scripts and FAQs, and ensure every call detail is accurately recorded in the CRM after each interaction. I am detail-oriented, reliable, and comfortable learning new systems quickly. I would be happy to review your onboarding materials and follow your workflow. Looking forward to working with you.
$20 USD in 40 days
0.0
0.0

Hi , Every customer call should end with a solution—and every detail should be recorded accurately. I’d love to support your team with phone customer service and CRM data entry during EST business hours. I can: - Handle customer calls professionally and follow your scripts/FAQs - Resolve basic issues and escalate anything outside my scope - Enter customer details and call summaries into the CRM immediately - Provide a clear end-of-shift report with call totals and follow-ups I’m detail-oriented, reliable, and comfortable communicating in English while keeping customer information accurate and organized. I’d be happy to start with a small paid trial so you can evaluate my call handling and CRM accuracy firsthand. Send me the trial details, and I’m ready to get started. Best regards, Anissa Noverika P
$15 USD in 35 days
0.0
0.0

As a seasoned Data Scientist, I am intimately familiar with the significance of precise and rapid data entry. I have cultivated a strong sense of discipline and attention to detail through my work designing Gen AI pipelines, where one small error could potentially derail an entire project. This trait perfectly aligns with the demands of your job description, emphasizing same-day input and accurate transcription of conversations. Moreover, my background in building AI chatbots and web scraping tools amplifies my abilities as a proficient customer support executive. My proficiency in using Selenium and BeautifulSoup will assist me in adhering to essential consistency while attending each call with the utmost priority it deserves. These are complemented by my fluency in English, enabling clear and efficient communication with customers. Additionally, even though I highly value the precision of data work as a Data Scientist, I understand the significance of excellent customer service. I’d bring not only my expertise to this job but also my top-priority focus on empathetic problem-solving and professional courtesy. Together, these skills render me uniquely qualified for this role and guarantee that your customers will be met with both satisfaction and efficiency.
$20 USD in 40 days
0.0
0.0

Subject: Bid for Remote Eastern Time Phone Support and Data Entry Dear Client, I am writing to submit my bid for your remote Phone Support and Data Entry project. Working fully on Eastern Time (EST), I will provide seamless, reliable coverage during your core business hours. Why I Am a Great Fit: Phone Support: Fluent English speaker with a friendly, professional tone. I operate from a strictly quiet environment with a clear, reliable phone line. Data Entry: Accurate, same-day input of all customer information directly into your system. Detail-Oriented Organization: Strong consistency when handling live calls, diligent tracking of all necessary follow-ups, and a brief report provided at the end of each day. Technical Expertise: Email Support: Highly experienced in managing remote communications through Gmail, Zoho Desk, and Microsoft Outlook. CRMs & Software: Proficient with Zendesk, cloudphone architectures, Slack, and Jira.I am ready to bring high-quality support to your business and maintain your data with absolute accuracy. Thank you for your consideration. Best regards, Derrick Baer Freelance Phone Support & Data Entry Assistant
$24 USD in 40 days
0.0
0.0

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