Empathetic Complaint Email Support

₹750-1250 INR/ tunnissa

Käynnissä

Julkaistu 22 päivää sitten

₹750-1250 INR/ tunnissa

I need a reliable partner who can handle up to ten customer-complaint emails a day and answer each one with an empathetic, understanding tone that reflects our brand. Every reply should do more than acknowledge the problem; it should move the customer toward a full resolution while remaining clear, professional, and grammatically flawless. Accuracy and speed are both important. The inbox has to be cleared within our standard SLA, with every ticket updated so the rest of the team can see the current status at a glance. Because I value continuous improvement, I also expect you to keep an eye out for recurring issues, log them in a shared tracker, and offer concise suggestions that could prevent those complaints from reappearing. Daily deliverables: • Write and send responses to all incoming complaints (1-10 emails). • Close or correctly escalate each ticket and add complete internal notes. • Record patterns you notice and propose practical fixes. If you already work comfortably inside tools such as Zendesk, Freshdesk, Help Scout, or a similar platform, mention that experience so we can get you up to speed quickly.

Projektin tunnus (ID): 40247032

Tietoa projektista

2 ehdotukset

Etäprojekti

Aktiivinen 22 päivää sitten

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2 freelancerit tarjoavat keskimäärin ₹3 000 INR/tunti tätä projektia

@Dipayan0101

Hello I’m Dipayan - I am very interested in supporting your team as a reliable partner in managing customer-complaint emails. I understand that each response must reflect empathy, professionalism, and clarity—while guiding the customer toward a full resolution. I am confident in handling 1–10 emails per day within your SLA, ensuring every message is grammatically flawless, brand-aligned, and solution-focused. I will also make sure each ticket is properly updated, closed, or escalated with clear internal notes so your team always has full visibility of the current status.

₹1 000 INR 30 päivässä

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@aayushr45

I’d love to support your team as a reliable customer-complaint handling partner. I have experience working in ticketing environments similar to Zendesk, Freshdesk, and Help Scout, where accuracy, empathy, and SLA compliance are critical. I understand that complaint handling is not just about replying — it’s about restoring trust, guiding customers toward resolution, and protecting your brand voice in every interaction. For each email (1–10 daily), I will craft clear, empathetic, and grammatically flawless responses that acknowledge the issue, validate the customer’s concern, and move them toward a complete solution. Every ticket will be properly updated with detailed internal notes, correctly closed or escalated, and organized so your team can instantly see the current status. Beyond daily inbox management, I will track recurring themes, log them in a structured format, and provide concise, practical recommendations to reduce repeat complaints. My approach balances speed and precision, ensuring your SLA is consistently met without sacrificing quality. I value continuous improvement, proactive communication, and brand consistency — and I’m ready to integrate smoothly into your workflow from day one.

₹5 000 INR 7 päivässä