
Suljettu
Julkaistu
Maksettu toimituksen yhteydessä
I’m setting up a small help desk and need a reliable freelancer to handle all incoming customer questions exclusively by email, in Romanian. Most inquiries are straightforward “how-to” or account issues, but you’ll occasionally provide simple technical guidance—no deep troubleshooting or coding required. Here’s what I expect you to take care of: • Craft clear, friendly replies in Romanian within the agreed response window. • Follow a concise playbook of FAQ and workflows I’ll supply, updating it whenever gaps appear. • Escalate complex cases to me after you’ve gathered the key details. • Keep a brief weekly summary (ticket count, common issues, suggestions for improvement). To succeed, you should feel comfortable writing naturally in Romanian, navigating basic web or app settings to reproduce a user’s problem, and learning new product nuances as we grow. If you’re proactive, organised, and eager to refine our support process, let’s work together.
Projektin tunnus (ID): 40251231
42 ehdotukset
Etäprojekti
Aktiivinen 4 päivää sitten
Aseta budjettisi ja aikataulu
Saa maksu työstäsi
Kuvaile ehdotustasi
Rekisteröinti ja töihin tarjoaminen on ilmaista
42 freelancerit tarjoavat keskimäärin €456 EUR tätä projektia

Hello, I'm a native Romanian speaker, copywriter and content writer, with a very good command in my native language. I have experience in writing e-mails, newsletters, but also in replying to emails and comments, since I also handle some social media accounts and frequently I'm the one who answer to different questions, comments and remarks. We can have a first chat and even agree to have some tests, then we can discuss all the details regarding a collaboration. I'm very organized, paying attention to keep a polite tone even for difficult clients/users, I can handle even complicated situations and have naturally an proactive attitude towards the clients. Best regards, Laurentiu
€300 EUR 2 päivässä
5,4
5,4

Hi! I specialize in customer support with 9+ years of experience providing clear, friendly, and professional responses in multiple languages, including Romanian. Here's how I can help: * Respond promptly to all incoming customer emails in Romanian, following your playbook * Handle straightforward “how-to” questions, account issues, and simple technical guidance * Escalate complex cases with all key details collected for efficient resolution * Maintain a weekly summary of ticket counts, common issues, and improvement suggestions * Continuously update and refine the FAQ/playbook as new questions arise Can you share the volume of emails expected per week and the typical response window you’d like me to follow?
€500 EUR 7 päivässä
4,1
4,1

Hello! I’m a native Romanian speaker with experience in customer care, and I’d be happy to help you manage your email support. I’m comfortable writing clear, friendly responses, following workflows, and keeping things organised while making sure customers receive timely and accurate solutions. I’m proactive, detail-oriented, and quick to learn new tools or product details as your project grows. Looking forward to working together!
€600 EUR 7 päivässä
3,5
3,5

I am a native Romanian speaker and I would love to help you streamline your email inquiries. I understand you need someone who can handle "how-to" and account-related questions with a friendly, professional tone while maintaining a concise FAQ playbook. I will ensure that every email is answered within your specified response window, using natural Romanian that builds trust with your users. My approach is proactive: I do not just answer tickets; I look for patterns. I will diligently update your playbook as new scenarios arise and provide clear, data-driven weekly summaries to help you identify common issues and areas for improvement. Regarding technical guidance, I am very comfortable navigating web and app settings to reproduce user problems. This allows me to resolve simple issues on the spot or gather the precise details you need for a quick resolution when a case needs to be escalated. My goal is to minimize your workload by filtering out the routine tasks and only bringing the complex cases to your attention with all the context ready. I am organized, reliable, and eager to help your help desk grow. I look forward to the possibility of working together to provide top-tier support for your customers.
€380 EUR 7 päivässä
3,1
3,1

Hi I am Aliz. I live in Romania. I would like to help with your project.
€500 EUR 7 päivässä
1,9
1,9

Buna ziua, Lucrez in domeniul suport de clienti cu o experienta de peste 20 de ani in domeniul IT si fiind obisnuit sa urmez instructiunile pas cu pas. De asemenea sunt obsnuit sa raportez mai departe ceea ce am facut, inclusiv sa recunosc greselile atunci cand apar - asa invat cel mai repede.
€500 EUR 7 päivässä
1,2
1,2

Salut, mă numesc Victor și aș vrea să mă încerc la oferta ta. Repede asimilez informația și aș putea să lucrăm împreună.
€500 EUR 7 päivässä
1,0
1,0

THIS IS NOT THE AUTO BID, PLEASE REVIEW IT IN DETAIL I’ve reviewed your project and understand you’re looking for reliable email support in Romanian for your help desk. With a track record in customer service and communication, I can craft clear, friendly replies while adhering to your FAQ playbook. I acknowledge the importance of timely responses and will ensure all straightforward inquiries are addressed efficiently, while escalating complex cases after gathering necessary details. I’m proactive and committed to refining processes, providing regular summaries to enhance our support strategy. What tools or platforms will I be using to manage the email support? Best regards, Ibad
€250 EUR 1 päivässä
0,0
0,0

Hi , I’ve carefully reviewed your job post and it’s clear you’re looking for someone with solid experience in Email Handling, Slovakian Translator, Romanian Translator, Translation, Technical Support, Indonesian Translator, Copywriting and Customer Service. This is exactly within my core expertise, and I’m confident I can deliver reliable, high-quality results. Rather than rushing into assumptions, I prefer to understand the project properly. I’d appreciate your clarification on a few points: Is the job description complete, or are there additional requirements or expectations? Do you already have any work completed, or will this be built entirely from scratch? Do you have a preferred timeline or deadline in mind? Why you can confidently work with me: Successfully completed 250+ major projects across different industries Maintained 100% positive feedback over the last 5–6 years Earned 100+ recent 5-star reviews, showing long-term client satisfaction I focus on clear communication, clean execution, and on-time delivery I work as a full-time freelancer and am available 9 AM – 9 PM (Eastern Time), ensuring fast responses and consistent progress. Due to client confidentiality, I share relevant work samples only in private chat. Let’s start a conversation so I can show you similar work and suggest the best approach for your project. Looking forward to working with you. Best regards, Arsalan Khan
€250 EUR 4 päivässä
0,0
0,0

Hello With graceful enthusiasm, this project aligns perfectly with my expertise—I can deliver it flawlessly. I'm truly excited about the opportunity to collaborate with you. Let's chat for more details. Warm regards, Sophia
€500 EUR 10 päivässä
0,0
0,0

Why I am the best fit for your project: I offer a unique blend of journalistic rigor and strategic communication that goes far beyond simple email replies. Here is why I am the ideal freelancer for this role: Fluency in Romanian & Professional Writing: I am fluent in Romanian and, with my background in Journalism and Copywriting, I don't just answer emails; I craft clear, friendly, and culturally resonant responses that build trust with your users. Analytical Approach to Troubleshooting: My experience in adapting complex narratives allows me to quickly navigate system settings, reproduce user issues, and translate technical jargon into simple, actionable guidance. Process Optimization Mindset: I don’t just follow a playbook; I refine it. I have the skills to identify gaps in your FAQs and workflows, ensuring your support system becomes more efficient every week. Reliability & Strategic Reporting: I understand that data drives growth. My weekly summaries will provide more than just numbers—they will offer insights into common user pain points and real suggestions for product improvement. I am proactive, organized, and committed to maintaining a high standard of professional communication. Let’s work together to provide your customers with an exceptional support experience.
€350 EUR 2 päivässä
0,0
0,0

I’d love to support your help desk and ensure every customer receives clear, friendly, and professional responses in Romanian within the agreed timeframe. I am comfortable handling structured email-based support, following documented workflows, and continuously improving FAQ documentation as new scenarios emerge. My background in QA and usability testing has trained me to reproduce user issues efficiently, identify gaps in guidance, and communicate solutions in a way that feels simple and reassuring rather than technical. I work in an organized manner, document patterns in recurring tickets, and provide concise weekly summaries highlighting volume, common pain points, and practical suggestions to streamline support. For complex cases, I will gather all relevant details before escalating, ensuring your time is used efficiently. I’m proactive, detail-oriented, and committed to refining both the support experience and internal processes as your product grows.
€350 EUR 1 päivässä
0,0
0,0

Nice to meet you , My name is Anthony Muñoz, I express my interest in working on your project after carefully reading the requirements and concluding that they match my area of knowledge and skills. I am currently the lead engineer for the IT agency DSPro and I have more than 10 years of experience in the field. I have successfully completed a large number of similar jobs and I consider your project to be a challenge in which I would like to work and be able to make it a reality. Please feel free to contact me, it will be my pleasure to help you. I greatly appreciate the time provided and I remain attentive to any questions or concerns. Greetings
€814 EUR 7 päivässä
0,0
0,0

I am a reliable and detail-oriented freelancer who is passionate about helping businesses stay organized and grow. I have strong communication skills, good time management, and the ability to work independently. I am committed to delivering quality work on time and providing excellent support to my clients. I am currently working from home, which allows me to be flexible and available for tasks when needed
€500 EUR 7 päivässä
0,0
0,0

Warm Hello! Scaling installs with measurable ROI is exactly where we thrive. We’re a team of 62 professionals with over 9 years of experience running performance-driven social media campaigns that convert clicks into real app installs and long-term engagement. Here’s how we can help: Build a channel-specific campaign strategy aligned to your App Store and Google Play links Develop high-converting creatives—ad copy, scroll-stopping visuals, short-form videos Launch within one week with structured posting and paid ads calendar Implement full tracking: UTM tags, store conversion tracking, Meta Pixel (or equivalent), event mapping Run continuous A/B testing on creatives and audiences with weekly optimization sprints Deliver transparent reports tying spend, impressions, clicks, installs, and retention into clear ROI metrics We focus on scalable growth, not vanity metrics, targeting a minimum 20% week-over-week install lift through structured testing and audience refinement. Which category is your app in, and do you already have historical CPI or retention benchmarks? What’s your initial monthly ad budget? Let’s turn your launch into sustained growth.
€500 EUR 7 päivässä
0,0
0,0

Hello, I am a passionate and dedicated freelancer with strong skills in graphic design and content creation. I understand your project requirements and I am confident that I can deliver high-quality work within the given deadline. I focus on clean design, clear communication, and client satisfaction. I am detail-oriented and always open to feedback to ensure the final result matches your expectations. I can start immediately and will provide regular updates throughout the project. My goal is to build long-term working relationships by delivering reliable and creative solutions. I look forward to working with you. Thank you for your time.
€500 EUR 7 päivässä
0,0
0,0

Hello, I am very interested in your travel writing project. I have a strong interest in travel content and can write engaging, clear, and well-structured articles. I am comfortable with blog writing, rewriting, editing, and basic SEO-friendly content. I focus on originality, proper grammar, and reader-friendly writing. I can follow instructions carefully and deliver quality work on time. Even though I am new on Freelancer, I am sincere, hardworking, and ready to start immediately. I am also open to feedback and revisions to match your expectations. Looking forward to working with you. Thank you.
€500 EUR 7 päivässä
0,0
0,0

Hi there, I’m very interested in your Romanian email help desk role and would love to support your team. As a fluent Romanian speaker with experience managing social media accounts and personal sales profiles, I’m comfortable handling straightforward customer questions like “how-to” guides, account issues, and basic navigation support. Although I’m relatively new to freelancing on this platform, I’m highly organized, quick to respond, and eager to follow your provided playbook while helping update it as needed. I can deliver friendly, clear replies within your agreed time frame, escalate complex cases after gathering key details, and provide brief weekly summaries of ticket volume, common issues, and improvement suggestions. This opportunity means a lot to me as it will help support my family’s needs, so I’m fully committed and ready to start contributing right away. Thank you!
€450 EUR 7 päivässä
0,0
0,0

Dear Hiring Manager, I am a young, aspiring freelancer and a recent MBA graduate with a strong background in business administration. I am incredibly excited about the opportunity to help you build and refine your customer support process from the ground up. While I am a new member of this platform, I bring a high level of professionalism, integrity, and a "can-do" attitude to every task I undertake. I am eager to leverage my skills to provide your customers with the clear and friendly support they deserve. Here is why I am a great fit for your help desk: Multilingual Communication: I am a multilingual professional with a proven ability to communicate effectively across different languages and cultures. Adaptability and Learning: I pride myself on my ability to learn new product nuances quickly and adapt to dynamic roles. Organized and Detail-Oriented: My academic and professional background has trained me to be highly organized, with a keen eye for detail. Thank you for considering an aspiring freelancer for this role. I look forward to the possibility of working together! Sincerely, Sayyid Sakline Almashoor
€500 EUR 10 päivässä
0,0
0,0

Hello there! I will manage your Romanian email support and provide clear replies to all customer questions while following your playbook to solve account issues quickly. I will make sure all inquiries are handled with a friendly tone and I will keep your weekly summaries updated so you always know the common problems your users face. I have a strong background in customer service and email handling with extensive experience in providing technical support for web applications. I am proficient in communicating naturally in Romanian and I am confident I will exceed your expectations as your help desk grows. Warm Regards, Zafar:)
€450 EUR 30 päivässä
0,0
0,0

Brasov, Romania
Liittynyt helmik. 23, 2026
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