Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Bachelor’s degree in business administration or relevant field.
A minimum of 5 years of proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
19 freelanceria on tarjonnut keskimäärin $31/tunti tähän työhön
Hey I’m medical student and I’ll can work upto 8-10 hours a day. I’m in need for money as you know medical colleges fees is extremely high. I can do all IT related work. Waiting for your response. Thank you
Hi, Customer service is one of my specialty skill. For the past 8 years CS is my main role on all my job. I am confident enough that I can work on this job with highest standard.
I have experience in banking sector for more then 15 years as a business correspondent in reputed bank as well as having distributorship of bio green biodegradable product you can also check in web thanks