
Avoin
Julkaistu
•
Päättyy 1 päivän päästä
I need reliable help managing the customer service inquiries that arrive through my website’s contact form. Each message requires a thoughtful follow-up that answers the visitor’s question, guides them to the next step, and leaves them feeling looked after. Here’s what I’m looking for: • Read each new inquiry, identify the core issue or request, and draft a concise follow-up response in clear, friendly English. • Tailor every reply to the sender—no canned scripts—while still reflecting our brand voice and policies. • Log key details (name, email, issue, date, your response) in my shared spreadsheet so we can track conversation history and spot recurring questions. • Flag any technical issues or urgent matters so I can step in quickly. • Suggest improvements to the response workflow or FAQ if you notice patterns. You should already be comfortable with typical customer-service tone, have excellent written English, and work efficiently in Gmail (or similar webmail), Google Sheets, and basic CRM tools. I’ll provide brand guidelines, previous replies to reference, and a short onboarding call to walk through our process. Turnaround time: ideally within 12 hours of each incoming message during weekdays. Let me know your availability and any experience handling website contact-form inquiries.
Projektin tunnus (ID): 40206438
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Avoinna tarjouksille
Etäprojekti
Aktiivinen 24 tuntia sitten
Aseta budjettisi ja aikataulu
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Rekisteröinti ja töihin tarjoaminen on ilmaista
73 freelancerit tarjoavat keskimäärin $20 USD/tunti tätä projektia

Hello. WordPress development expert ready to help you with a project. I have more than 400 good reviews and more than 15 years of development experience behind, so project will be done with the best quality and timeframe. Free bug fixing support. We can always make deal on price. Tnx, and hope to hear you soon.
$30 USD 40 päivässä
8,3
8,3

★★★ TOP 1% IN FREE LANCER WORLD ★★★ ★★★ 20+ Year Experience in IBD being CMD★★★ ★★★ 200+ Country Satisfied Clientele ★★★ ★Linkedin★ ★Data Entry★ ★Business Plans★★★ ★★★ Operational Strategic planner Customer Support 24*7★★★ ★★★Excel/Word Operation★★★ ★★★Chat Support★★★ ★★★Calling Support★★★ ★★★Business Plans / Marketing Strategy ★★★ * Digital Marketing★★★ ★★★Social Media Marketing ★★★ ★★★Internet Marketing ★★★ ★★★Any type of Data Projects★★★ ★★★★★★ Regards, ★★★CMD★★★ ★★★PVSYS GROUP (INDIA)★★★ ★★★IF YOU THINK THEN I CAN★★★
$10 USD 40 päivässä
7,8
7,8

Hi there, I just saw your requirements. Contact Form Inquiry Follow-Ups, Right? I’m online and ready to chat. Cheers, Waleed
$15 USD 40 päivässä
7,2
7,2

Hello, Thank you for reviewing my proposal. I am a senior web development and digital solutions consultant with over 12+ years of hands-on experience, helping businesses, startups, and agencies build scalable, high-performing, and user-focused digital platforms. I dont just build websites—I focus on business outcomes: performance, usability, scalability, and long-term maintainability. What I Can Help You With Website Development & Redesign eCommerce Development Frontend & Web Applications Maintenance & Ongoing Support Design & Branding AI & Automation Why Clients Choose to Work With Me 12+ years of real-world development experience Proven delivery across multiple industries Clear communication and structured workflow Focus on quality, scalability, and performance On-time delivery with no shortcuts Long-term partnership mindset I have successfully delivered hundreds of projects with strong user experience outcomes, and in many cases, helped clients achieve significant improvements in engagement and revenue. If this aligns with what youre looking for, Id be happy to discuss your project requirements and suggest the best approach. Looking forward to working together, and happy to share my portfolio links. Best regards, Suresh Sanghvi Note: Final quotation and timeframe for this project will be provided after our discussion.
$20 USD 40 päivässä
5,4
5,4

I’ve handled similar tasks managing customer inquiries for a small e-commerce site, where quick, tailored responses helped improve customer satisfaction and reduce repeat questions. I’ll carefully read each message to understand exactly what your visitor needs, then write clear, friendly replies that match your brand voice and direct them smoothly to next steps. I’ll keep a detailed, organized log of each interaction in your shared spreadsheet, so we can spot trends or recurring issues. If I see anything technical or urgent, I’ll flag it immediately for your attention. Also, I’ll suggest tweaks for your FAQ or response templates if I notice common questions that could be streamlined. Do you have specific turnaround hours you need covered, or should I prioritize inboxes as they come in during weekdays? Also, do you prefer follow-ups that are more formal or casual in tone? I’m ready to start quickly and keep your customers feeling well cared for with every message.
$30 USD 7 päivässä
5,4
5,4

✋ Hi there. I can manage your website contact-form inquiries by reading each message, identifying the core issue, and drafting tailored, clear follow-ups that reflect your brand voice. ✔️ I have solid experience handling customer inquiries, logging details in Google Sheets, and working with Gmail and CRM tools. In previous projects, I provided timely, personalized responses, tracked conversation history, flagged urgent issues, and suggested workflow improvements to reduce repeated questions. ✔️ For your project, I will read each incoming message, draft a concise, friendly reply, log key information in your shared spreadsheet, and alert you to any technical or urgent matters. I will ensure every response is thoughtful, professional, and aligned with your brand guidelines. ✔️ I will deliver prompt follow-ups within your 12-hour window, maintain organized records, and suggest updates to FAQs or templates if I notice recurring patterns. Let’s chat to review your workflow and set up onboarding. Best regards, Mykhaylo
$20 USD 40 päivässä
5,4
5,4

Drawing from my extensive experience in IT and digital solutions, XtrazCon can offer you an all-encompassing solution for your contact form inquiry management needs. With over 20 years in the industry, we've faced challenges that have given us an edge when it comes to streamlining processes like yours. Having lived through each year twice, we deeply understand the need for punctuality and accuracy, and I ensure these values are upheld at XtrazCon. Our proficiency in key tools like Gmail, Google Sheets and CRM applications combined with a command of English will help us respond promptly and with empathy to every customer inquiry. We embrace your vision for personalized responses rather than using canned scripts, allowing us to infuse our communication with the essence of your brand voice while keeping in line with your policies. Moreover, our turnkey experience includes responsibilities akin to flagging and escalating technical issues and identifying patterns to improve workflows - precisely what you're seeking. Trust us to track every crucial detail and seize every opportunity to enhance the customer service journey. By choosing XtrazCon, you choose reliable execution without compromise. Let's transform your contact form inquiries into meaningful and satisfying customer experiences.
$20 USD 40 päivässä
5,1
5,1

Hi, I fully understand the importance of managing your website's contact form inquiries with care and efficiency. With extensive experience in customer service communication and proficiency with Gmail, Google Sheets, and CRM tools, I can provide tailored, friendly, and brand-consistent follow-up responses. I will carefully read each message to identify the core issue, craft personalized replies that guide your visitors to the next step, and log key details in your shared spreadsheet for easy tracking. I am also attentive to flagging urgent or technical issues for your prompt attention and will suggest workflow improvements based on recurring inquiry patterns. I’m available to respond within 12 hours on weekdays as requested and look forward to your onboarding call to ensure alignment with your brand voice. Can you share examples of your brand voice guidelines or previous replies to help me tailor responses accurately? Best regards,
$10 USD 23 päivässä
4,8
4,8

Hi There, We have read your details & we can definitely assist in managing your website’s customer service inquiries efficiently. Our team is experienced in drafting personalized, brand-aligned responses and logging conversation details for easy tracking. What We Can Deliver: ★ Thoughtful, concise follow-up replies tailored to each inquiry ★ Logging key details in your shared spreadsheet for tracking ★ Flagging urgent issues or technical problems promptly ★ Suggestions to improve response workflows or FAQs We can ensure your visitors feel attended to while keeping your process organized and professional. Thanks, Antops Technologies
$10 USD 40 päivässä
5,2
5,2

Hello , I came across your project Contact Form Inquiry Follow-Ups and I am very interested in working with you. I have reviewed your requirements and fully understand the scope and expectations. I specialize in PHP, JavaScript, WordPress, Software Architecture, CRM, Customer Service, Email Handling, Google Sheets and have successfully delivered similar projects before. I am committed to delivering high-quality work with reliability, clarity, and professionalism. I work transparently throughout the project so progress, deadlines, and expectations stay clear at every stage. I would be glad to discuss further details and am ready to start immediately. Looking forward to hearing from you. Regards, Anum
$20 USD 40 päivässä
4,5
4,5

Hello , We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, JavaScript, WordPress, Software Architecture, CRM, Customer Service, Email Handling, Google Sheets Please come over chat and discuss your requirement in a detailed way. Thank You
$13 USD 40 päivässä
4,1
4,1

I will carefully manage all inquiries coming through your website’s contact form, provide friendly and accurate responses, and ensure timely follow-ups. I will maintain a proper log in Google Sheets and suggest workflow improvements if needed. Regards, Bharti.”
$20 USD 40 päivässä
4,0
4,0

With my vast experience and proven track record in engineering, robotics, automation, AI, machine learning and full-stack development, I am in the perfect position to handle your Contact Form Inquiry Follow-ups project. Not only do I possess exceptional written English skills which is crucial for your task, but I am also highly efficient with Gmail, Google Sheets and basic CRM tools. With a clear understanding of your requirements and guidelines, I guarantee that each communication will not only provide a thoughtful response to your visitors' inquiries but also offer them the guidance they need to navigate their next steps. Throughout my career, efficient handling of data has been paramount for me. Hence, logging all essential details of the inquiries will be done diligently and accurately in your shared spreadsheet for easy referencing. Furthermore, my proficiency allows me to spot recurring questions and identify areas where the response workflow or FAQ can be improved, thus enhancing overall customer service.
$20 USD 40 päivässä
3,7
3,7

Hello, I’ve read your brief and can reliably handle every contact-form inquiry: I’ll read each message, identify the core issue, and draft a concise, personalized follow-up in clear, friendly English that reflects your brand voice and policies. I will log name, email, issue, date and my response in your shared Google Sheet, flag urgent or technical matters, and highlight recurring patterns with suggested FAQ or workflow improvements. Approach to start: after the short onboarding call I’ll review brand guidelines and past replies, set up Gmail delegation and Sheet access, and begin responding within your 12-hour weekday SLA. I’m experienced with Gmail, Google Sheets, basic CRMs, WordPress and customer-service workflows and will maintain a courteous, solution-focused tone. Next step: schedule the onboarding call and grant inbox/Sheet access so I can begin a 7-day trial and demonstrate the workflow improvements. Which access will you grant first (Gmail delegation, shared Google Sheet, or CRM) so I can start responding within your 12-hour weekday SLA? Best regards,
$30 USD 21 päivässä
3,4
3,4

I can also suggest and implement a reliable contact-form plugin that supports multiple form types, full customization, and lead management. I’ll configure it according to your needs, guide you through its usage, and ensure everything is completed within the agreed timeline DM me so that i can start imiditlly Thanks , RIshi
$10 USD 12 päivässä
3,9
3,9

Hi there, I bring solid customer-service experience handling website inquiries with thoughtful, brand-consistent follow-ups. I will read each new message, identify the core issue, and craft a concise, friendly reply in clear English. Each response will be tailored to the sender and aligned with your brand voice and policies. I will log key details (name, email, issue, date, response) in your shared Google Sheet, flag urgent matters for quick intervention, and suggest workflow or FAQ improvements when patterns emerge. I’m comfortable with Gmail, Google Sheets, WordPress, and basic CRM tasks, and I’ll coordinate via your onboarding call to align on guidelines. I’m ready to start and can meet the 12-hour turnaround on weekdays. What is your preferred escalation path for urgent inquiries, and would you like me to standardize the Google Sheet fields (name, email, issue, date, response) for easier tracking and recurring-issue analysis?
$15 USD 1 päivässä
3,3
3,3

Hi there, I can help you manage your customer service inquiries, but I propose a solution that is faster and more scalable than manual entry. As a Software Engineer and Prompt Engineering specialist, I can build you an Automated Workflow using N8N and AI. How it works: Instead of manually typing every reply, I will configure a system that: Reads the incoming inquiry instantly. Drafts a thoughtful, personalized response based on your brand voice (using AI). Logs all details (Name, Issue, Response) into your Google Sheet automatically. Flags urgent/technical issues for my personal review. This ensures every reply is consistent and logged perfectly, while drastically reducing the manual workload. I would then oversee the system, handle the technical flags, and ensure the AI quality remains high. Deliverables: Fully automated N8N workflow. Integration with Gmail and Google Sheets. Weekly review and optimization of the responses. This approach gives you the speed of automation with the oversight of a professional. Best regards, Alhaitham Gamal Software Engineer
$20 USD 30 päivässä
3,4
3,4

Hello, Hope you’re doing well! I’ve reviewed all your project details for the logo design and can deliver a high-quality, creative, and professional logo that perfectly fits your brand vision. You’ll receive multiple unique design concepts and unlimited revisions until you’re fully satisfied. Final deliverables will include all essential file formats — AI, EPS, PSD, CDR, PDF, JPG, and PNG (print- and web-ready). Let’s connect to discuss your ideas and style preferences so I can get started right away. Looking forward to hearing from you. Warm regards, Naresh Joshi https://www.freelancer.in/u/NareshJoshiTech
$15 USD 40 päivässä
2,9
2,9

Hello, As a professional front-end developer with a deep understanding of JavaScript, I bring a unique perspective to managing your website's contact form inquiries. My expertise in responsive web design, HTML, CSS, and JavaScript will enable me to not only efficiently work within Gmail/Google Sheets and basic CRM tools but also enhance the user experience that your customers expect from each interaction. My ability to craft clean code, optimize performance, and prioritize web accessibility aligns perfectly with your need for thoughtful follow-ups to customer inquiries. In addition, my understanding of React and UI/UX optimization allows me to tailor engaging responses that reflect your brand voice while still addressing each sender's specific needs. I am committed to delivering value beyond the basic task by flagging technical issues, suggesting workflow improvements and spotting recurring questions on your shared spreadsheet. In terms of availability, I can assure you that my turnaround time will not exceed 12 hours during weekdays. By leveraging my experience in frontend development as well as my commitment to offering excellent service, you can rely on me to handle every inquiry with professionalism and care through comprehensive yet efficient responses. I'm excited about this opportunity and look forward to jumping into action from day one! Let's collaborate to leave every customer feeling looked-after and satisfied with thei Thanks!
$15 USD 36 päivässä
2,5
2,5

Hi, I recently managed a high-volume support inbox for an e-commerce brand where I reduced response time to under 4 hours and created a "Common Issues" feedback loop that helped the dev team fix three recurring bugs on the checkout page. Based on your requirements, I will treat every inquiry as a conversation starter, not a ticket. I will read each message thoroughly to understand the nuance before drafting a personalized reply that solves the immediate problem and anticipates the next one. I will maintain your shared spreadsheet meticulously, using color-coded tags (e.g., "Urgent," "Feedback," "Resolved") to make it easy for you to scan the day's activity at a glance. I am comfortable flagging urgent technical issues immediately via Slack or WhatsApp so nothing slips through the cracks. Availability: I can cover your 12-hour weekday turnaround requirement comfortably. I am available Mon–Fri and can check in on weekends if critical issues arise. Experience: Managed support for a SaaS startup (via Intercom & Gmail). Handled general inquiries for a creative agency (Contact Form 7 to G-Sheet workflow). Proficient in writing documentation and updating FAQs based on user questions. Are you available for a quick 15-min call? please let me know.
$20 USD 40 päivässä
2,5
2,5

Kendari, Indonesia
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