Bilingual Tech Customer Support Specialist Needed

@SkillCrafts

I understand you're seeking a Bilingual Tech Customer Support Specialist, and my experience aligns perfectly with your need for someone who can effectively bridge technical understanding with professional client communication, similar to the analytical problem-solving required for your AI chatbot solutions. My approach will involve leveraging my bilingual fluency (English/Spanish) and technical aptitude to quickly diagnose and resolve client inquiries. I'll utilize a structured troubleshooting methodology, document common issues for knowledge base development, and provide clear, concise explanations of your AI-powered tools. My process will prioritize efficient issue resolution and proactive client engagement. To ensure the best fit, could you elaborate on the primary communication channels you currently use for client support? Additionally, what are the key performance indicators (KPIs) you'll be tracking for this role? I’m available for a brief call to discuss how my skills can directly benefit your team.

@farooqtahir2013

In today's ever-evolving digital landscape, having a bilingual technical support specialist like me is a game changer. Being fluent in both English and Spanish ensures effective communication with our prospective and current clients across the US and LATAM. With over 10 years of experience as a Network, Cybersecurity, VoIP and System Engineer, I bring along a deep understanding of technology and digital products that aligns seamlessly with your project requirements. My extensive background in working with various vendors such as Cisco, VMware, IBM, Mikrotik, Ubiquiti, Forninet, Palo Alto, Checkpoint... you name it, has honed my analytical capabilities to assess client needs and propose effective solutions. Equipped with an open mind and willingness to learn, I am ready to familiarize myself with your chatbot solutions and AI-powered tools to provide unparalleled support when required. Aside from my technical expertise, I am dedicated to providing prompt responses that align with your business priorities. You can expect 24-hour availability from me; after all technical issues don't always adhere to schedules. My goal-oriented approach will ensure your company's operations run smoothly so you can focus on innovating the future for children and families. Let's start this venture together.

@Lizabeth52

Hello! How are you doing? I have read through your project brief, and I can see that you're looking for a confident and professional Technical Customer Support Specialist who can communicate effectively with prospective and existing clients, understand their needs, and support your team during client meetings. While my background is primarily in Virtual Assistance, customer communication, and client support, I am comfortable learning new tools and technologies and can quickly understand how digital products work. I believe my communication and problem-solving skills would allow me to support clients professionally while working closely with your technical team when deeper assistance is needed. In my previous customer-facing role, I communicated with business owners, explained services and their benefits, answered questions, and helped them make informed decisions. This experience has strengthened my ability to listen carefully, understand what a client needs, and communicate clearly and confidently. For your team, I can: • Communicate professionally with prospective and existing clients. • Participate confidently in client meetings and help understand and document client needs. • Learn your AI-powered tools and products to provide clearer and more accurate assistance over time. I am a quick learner, organized, and comfortable working independently. I am also available for a part-time role of approximately 2–3 hours per day and can accommodate 2–3 meetings daily.

@DesmondTwoTwo

THIS IS A GREAT MATCH. I have just handled technical support for an AI-driven platform that catered to families. Your need for a confident communicator who can assess client needs resonates with my experience. I understand the importance of clear communication and analytical skills in this role. Additionally, being patient and adaptable is vital when navigating technical inquiries. Working together will keep everything simple and focused, ensuring clients feel supported. REACH OUT, LET'S SEE IF WE ARE A GOOD FIT. ? Regards, Stefan.

@SonnyDube

I am a perfect fit for your project. You need a tech support specialist to manage 2-3 daily client meetings for your AI startup's US and LATAM users. I will deliver seamless client communication, quick conflict resolution, and high customer retention. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. My BPO and operations background makes handling technical inquiries smooth and efficient. I offer a free consultation to better understand your project and provide the best support approach. I would love to chat more about your project! Regards, Sonny Dube

@ChristianDelC7

Hi, Your Technical Customer Support position caught my attention because it combines three areas where I have strong experience: client communication, remote customer support, and working with technology-based services. I’m fully bilingual in English and Spanish and have extensive experience communicating with U.S. and international clients by phone, email, chat, and video meetings. I have also completed 6,000+ hours of remote work through Upwork, so I’m very comfortable working independently, managing client communications, documenting issues clearly, and staying accountable without constant supervision. I’m comfortable learning new software and digital products quickly, troubleshooting issues with clients, identifying what they actually need, and communicating technical information in a clear and professional way. I would also be comfortable joining client meetings and representing your company professionally with both English- and Spanish-speaking customers. The 2–3 hour daily schedule works well for me, and I’m interested in a long-term role that can grow as your customer base expands. I’d be happy to discuss your AI products, the types of customers I would be supporting, and what a typical client meeting looks like. Best, Christian

@missgella3

A dedicated, clear-communicating professional equipped with strong English skills and computer literacy, ready to excel in international customer support, remote operations, and digital services.

@anikislam129

Hi, I’m Anik, and I have over 4.5 years of experience in customer support and sales. I also hold a master's degree in English. I’m confident in my ability to handle customers in a friendly, professional, and empathetic manner. I have experience selling services in the USA market. I have worked as a Google Business Profile optimizer for small businesses in the USA. My job was to convince small business owners to optimize their Google Business Profile for better business. I am familiar with AI-based products. I have build simple AI agents for personal use. I would love to share my GitHub profile link, but unfortunately, Freelancer does not allow external links. Looking forward to your message. Best regards, Anik.

@andressapimenta

Hi! I’m very interested in this Technical Customer Support Specialist position. I currently work in technical customer support with US-based customers, handling both customer communication and technical troubleshooting. My responsibilities include assisting clients by phone, email, and text, investigating technical issues, documenting cases, coordinating with technical teams, escalating when necessary, and following up until resolution. I’m fluent in English and Portuguese, and I’m comfortable communicating professionally with clients in both the US and LATAM. I also have a Computer Science background and experience with software and AI/ML projects, which helps me understand technical products quickly and explain technical issues clearly to non-technical customers. My experience includes: * Technical troubleshooting and first-level support * Client calls and meetings * Ticket documentation and escalation * Understanding client needs and communicating them to technical teams * Account, service, and billing support * Professional English communication with US customers The part-time schedule works well for me, and I’d be happy to grow with the company as the workload increases. Best regards, Andressa

@FragaBruna0

As a bilingual (English/Portuguese) professional with a solid technical background and experience in client communication, I am confident in my ability to represent your AI startup effectively in client meetings. Here is how I can support your team: Client-Facing Communication: Fluent in English with a clear, empathetic, and professional approach to understanding client requirements and addressing their concerns. Technical Understanding: Hands-on experience with digital technologies, making it easy to quickly learn your chatbot ecosystem and translate technical details into simple explanations for clients. Reliability & Availability: Ready to dedicate 2–3 hours per day for meetings and support tasks, with flexibility to align with US/LATAM time zones. I look forward to the opportunity to discuss how I can help your startup deliver top-tier client experiences.

@mpcooper1834

I am highly effective as I have over 7 years of relevant experience and can absolutely help your business grow. I would love to help you with your project. My experience includes (but is not limited to): Quick Books Email Requests Service Now Tickets Electronic Record Keeping Worker's Compensation Claims Contract Services Billing Medical Billing Appeals and Denials Collections and Accounts Receivable Data Entry and Analysis Customer Service I would love to help you with your project. Let’s set up a time to talk. I look forward to hearing back from you.

@tekshand

​Hi, ​I am very interested in this technical customer support role. I have experience in providing professional support, handling customer inquiries, and resolving issues efficiently. ​I am detail-oriented, quick to learn, and ready to assist your clients with high accuracy. I can start working immediately. ​Looking forward to discussing this project further with you. ​Best regards.

@derlingt

I have over 6 years of BPO and customer service experience supporting U.S. customers in both English and Spanish. I’ve handled troubleshooting, account support, inbound and outbound calls, follow-ups, and difficult customer situations. I’m comfortable with tools like Zendesk, Salesforce, Google Workspace, and Slack, and I learn new systems quickly. I’m patient, a good problem-solver, and I know how to explain technical issues in a simple way. I believe my experience, communication skills, and customer-first attitude would make me a strong addition to your team.

@yorleyp4

I am a reliable and customer-focused professional with strong communication and problem-solving skills. I can confidently support clients, understand their needs, provide technical assistance, and work effectively with teams across the US and LATAM. I am confident communicating with clients in English, quick to learn new technologies, and comfortable supporting teams in client-facing environments. I would be happy to bring my professionalism, adaptability, and strong attention to detail to your team while helping clients understand their needs and find effective solutions.

@carolinasolano

Hi, I’m very interested in your Technical Customer Support Specialist position. My background combines 7+ years of Customer Success, technical support, onboarding, and SaaS experience, along with hands-on experience in No-Code, automation, and digital tools. I’m fluent in English, Spanish, and French, and I’m particularly comfortable working with international clients across the US, Europe, and Latin America. Throughout my career, I’ve worked directly with customers to understand their needs, troubleshoot issues, explain technical concepts in a clear and accessible way, and coordinate with technical teams when more advanced support was required. I’m also comfortable participating in client meetings, asking the right questions, documenting requirements, and identifying practical solutions. My experience with tools such as Airtable, Make, Zapier, CRMs, APIs, and SaaS platforms gives me a strong technical foundation, while my Customer Success background allows me to keep the client experience at the center of every interaction. I’m also very interested in AI and automation, so the opportunity to work with an AI startup developing products for children and families particularly caught my attention. I would be happy to discuss your current client support needs and how I could contribute to your team. Best regards, Carolina

@rashidishahab

Hi, This role is a strong match for my background because much of my work has involved direct communication with customers, understanding their technical and business needs, and translating those needs into clear solutions for technical teams. I have 16+ years of experience in enterprise IT and currently work as a Senior Solution Architect. My background includes client meetings, technical consulting, presales, troubleshooting, solution discussions, and coordination with engineering teams. I’m comfortable communicating professionally in English, asking the right questions, understanding client requirements, and explaining technical topics in a clear and practical way. I also have experience with APIs, digital platforms, cloud environments, and AI-related solutions, which would help me quickly understand your chatbot and AI products. I can start immediately, and the 2–3 hours per day schedule works well for me. Which US/LATAM time zones do most of your client meetings fall into?

@Valentindvl56

Hi there, I am an IT Technician with hands-on experience in technical support, software/hardware troubleshooting, and user assistance. I am a native Spanish speaker with intermediate written English (B1), fully capable of providing technical support via chat, email, or ticketing systems.

@lozgon

Hi there, I am very interested in supporting your team as a Technical Customer Support Specialist. With hands-on experience in enterprise application support, technical troubleshooting, and client-facing communication in 100% fluent English, Portuguese and Spanish, I can easily bridge the gap between technical details and customer-friendly solutions. Here is how I can add immediate value to your startup: Client-Facing Confidence: Skilled at joining client meetings, translating user needs into technical requirements, and explaining AI/software tools clearly to non-technical users. Technical Troubleshooting: Strong background in systems triage, issue documentation, and root-cause analysis to support your engineering team seamlessly. Schedule Alignment: I am fully available for the required 10–15 hours per week (2–3 hours daily) and can comfortably attend scheduled client meetings and standups. I am excited about your mission in building AI-powered tools and chatbots for families. Looking forward to discussing how I can assist your team! Best regards, Brandon Jair Lozada

@juarezrv

Hello, I’m very interested in the Technical Customer Support Specialist position. I’m fluent in English and Spanish, with intermediate Chinese, and I have previous experience working in customer service and sales for a U.S.-based cleaning company. In my previous role, I communicated directly with customers, understood their needs, answered questions, handled concerns, and helped provide solutions in a professional and friendly manner. This experience helped me develop strong communication, problem-solving, and client relationship skills. Although I’m not a technical expert, I have a basic understanding of digital tools and technology, and I’m a fast learner who is comfortable learning new platforms and systems. I’m confident speaking with clients, participating in meetings, and working closely with a team to understand and resolve customer needs. I’m hardworking, reliable, adaptable, and motivated to grow with the company. I would be excited to contribute to an AI startup focused on creating useful tools for children and families. Thank you for considering my application. I would be happy to discuss how my experience and skills can contribute to your team. Best regards, Cesar