Bilingual Customer Service & Billing

I’m looking for a fluent Spanish-English professional who can handle front-line customer support and end-to-end billing tasks with equal confidence in both languages. Day to day, you’ll reply to phone, email, and live-chat inquiries, resolving account questions and keeping response times tight. On the billing side, you will take ownership of invoice generation, payment processing, and account reconciliation. Accuracy matters: every statement must match the ledger, and discrepancies should be flagged and resolved proactively. Deliverables • Timely, bilingual support responses across phone, email, and live chat • Correctly issued invoices and receipts for each billing cycle • Daily payment posting and follow-up on any failed transactions • Weekly reconciliation report highlighting outstanding balances and actions taken Schedule is Monday through Friday from 8 AM PST to 5 PM PST I’ll supply access to our existing systems and a knowledge base. All I need is your commitment to accuracy, a friendly tone in both languages, and a knack for keeping customers happy while the books stay clean.

Projektin tunnus (ID): 40158533