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Arabic-Speaking Customer Support Executive — Level 0/Level 1 Role Summary We are seeking an Arabic-speaking Customer Support Executive to serve as the first human point of contact for customers. The executive will resolve basic issues, guide customers through self-service options, and escalate more complex cases to the appropriate technical team. Key Responsibilities - Provide customer support in Arabic and English through phone, chat, and email. - Answer common questions using approved scripts, FAQs, and knowledge-base articles. - Help customers navigate self-service portals and automated chatbots. - Resolve basic account-access, password-reset, and account-unlock requests. - Assist with simple software installation, configuration, and troubleshooting. - Guide users through basic printer, device, and connectivity setup. - Create and update support tickets with accurate customer and issue details. - Escalate unresolved or technical issues to Level 2 support. - Follow service-level targets and customer-service procedures. - Identify recurring questions and recommend improvements to FAQs and support guides. Required Qualifications - Fluency in spoken and written Arabic. - Working proficiency in English. - Strong communication, listening, and customer-service skills. - Basic knowledge of computers, software, user accounts, and internet troubleshooting. - Ability to follow scripts and troubleshooting checklists. - Comfortable using ticketing systems, chat platforms, and knowledge bases. - Patient, professional, and able to explain instructions clearly. - Previous customer-support or help-desk experience is preferred. Support Scope **Level 0 — Self-Service Support** The executive helps maintain and promote FAQs, knowledge-base articles, basic guides, and chatbot responses so customers can solve common problems independently. **Level 1 — Basic Help Desk** The executive acts as the first human support contact, handles straightforward requests using standard procedures, and escalates issues requiring advanced access or technical expertise. ## Suggested Job Titles - Arabic-Speaking Customer Support Executive - Arabic Customer Service Representative - Arabic Help Desk Executive — Level 1 - Bilingual Arabic–English Support Associate As the first step in our screening process, please share a 1–2 minute voice recording in Arabic covering the following: Briefly introduce yourself and describe your customer-support experience (mandatory). Explain how you would assist a customer who cannot log in to their account and needs to reset their password. Describe how you would respond if the customer became frustrated.
Project ID: 40655488
15 proposals
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Active 16 hours ago
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15 freelancers are bidding on average ₹647 INR/hour for this job

Hi there, I am highly interested in assisting your team as an Arabic-Speaking Customer Support Executive. Why I am a great fit for this role: - Bilingual Proficiency: Native Arabic speaker with working proficiency in English, enabling seamless communication across text, chat, and email channels. - Customer-Centric Experience: Experienced in handling client inquiries, navigating CRM/helpdesk platforms, following clear response scripts, and efficiently escalating technical issues. - Detail-Oriented & Reliable: Strong problem-solving skills, fast response times, and full availability to meet required weekly targets. I am ready to start immediately and look forward to working with you! Best regards, Tief
₹750 INR in 40 days
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Because I am a native Arabic speaker, which is my mother tongue as I am Egyptian, and I have excellent language skills, I am able to help and solve problems, and I have time to help. I hope to be able to assist you.
₹700 INR in 40 days
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I’m Marwan Al Salehi, a native Arabic speaker with 5 months of experience as a Call Center Advisor at Infoline Company in Oman, where I was one of the top performers in the team. I also have 3 years of experience in Human Resources. I’m confident in providing friendly and professional customer support in both Arabic and English.
₹750 INR in 30 days
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I live in Egypt and work as a Quality analyst in Vodafone UK so technically my English and Arabic are prefect
₹575 INR in 35 days
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With over a decade of experience in the tech industry, my skills align perfectly with your project’s needs. Although my expertise primarily revolves around areas like coding, cyber security and data analysis, I am well-versed in providing technical support over multiple mediums. My proficiency in problem-solving and troubleshooting will enable me to handle and resolve basic customer queries proficiently. Being able to communicate fluently in both Arabic and English, I can effectively assist your customers with pressing concerns via phone, chat or email. Moreover, my understanding of software installation, basic device setups and internet troubleshooting will prove invaluable when guiding users through self-service portals or dealing with simple system issues. Finally, my knack for regularly identifying customer pain points aligns perfectly with your desire for process improvement. I’m always ready to contribute tangible ideas to improve existing support manuals and procedures.I look forward to leveraging my diverse skill set into making your customers' experience exceptional while helping them navigate their way out of challenges. Let's work together to offer a seamless support service!
₹575 INR in 40 days
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Hi I am Mohanad, a native Arabic speaking professional virtual assistant with years of experience in customer support. I have managed phone calls, chats and emails with professionalism and I am well equipped to assist customers with their inquiries. Kindly message me and we can discuss it further. Thanks
₹575 INR in 40 days
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Hello, I’d be happy to apply for the Arabic-Speaking Customer Support Executive — Level 0/Level 1 position. I’m fluent in Arabic and English and have strong experience with technology, software, troubleshooting, and customer-facing communication. I’m comfortable explaining technical steps clearly to non-technical users, following structured procedures, documenting issues accurately, and escalating cases when required. I can confidently handle: * Account access, password resets, and basic troubleshooting. * Software installation and configuration. * Basic device, printer, and connectivity issues. * Ticketing systems and knowledge-base workflows. * Arabic and English customer communication. * Patiently handling frustrated customers while keeping the interaction professional. I’m also comfortable working with AI tools, Microsoft/Google Workspace, Excel, and a wide range of software and technical systems, which helps me troubleshoot and learn new support platforms quickly. I’m ready to provide the requested 1–2 minute Arabic voice recording and can start immediately. Best regards.
₹600 INR in 70 days
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Hello, I am interested in this Arabic-speaking Customer Support position. I can communicate clearly and professionally with customers in Arabic and English, respond to inquiries, and assist with basic account and technical issues. I am patient, reliable, and a quick learner. I can follow instructions, use provided scripts, document customer interactions accurately, and learn your systems quickly. I am available to start immediately and would be happy to complete a short test if required. Thank you for considering my proposal.
₹750 INR in 40 days
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I am very very fluent in arabic, english, hindi and gujarati. I was born and brought up in Sudan. I can be very useful in all the skills you need. Looking forward to your reply. Thanks
₹750 INR in 40 days
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Hello there, I'm Mena from Egypt — a friendly, results-driven customer engagement professional with solid experience in technical support, customer care, and high-volume client interactions across social media, email, chat, and phone. I’ve had the chance to work with great organizations like Uber (Social Media Operations), Vodafone UK, SiriusXM, and Cairo International Airport, where I sharpened my ability to build rapport quickly, handle conversations smoothly, and turn interactions into positive outcomes. Regards,
₹750 INR in 30 days
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Hello, I’m a customer service professional with experience dealing with international guests. I speak Arabic fluently and have working proficiency in English. I’m patient, friendly, and professional when communicating with customers. I can handle customer questions through chat, email, and phone, follow instructions carefully, and learn new support systems quickly. I’m confident that my customer service experience and communication skills would make me a good fit for this role. I’m ready to learn and provide excellent support to your customers.
₹575 INR in 40 days
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am well-equipped to handle customer inquiries via phone, chat, and email, ensuring that basic issues are resolved swiftly while guiding users smoothly through self-service options. My strong commitment to customer satisfaction and problem-solving allows me .
₹575 INR in 40 days
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Hello, I’m interested in joining your customer support team. I’m a native Arabic speaker with good English communication skills. I can handle customer inquiries through phone, chat, and email, follow provided scripts and FAQs, document support tickets accurately, and escalate issues when needed. I’m comfortable learning new support systems and procedures quickly, and I’m committed to providing polite, clear, and professional customer service. I’m available to start immediately and would be happy to complete any onboarding or assessment required. Best regards, Yosuf Mohammed
₹450 INR in 40 days
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