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I run an online shop and want every customer who writes to us on WhatsApp to get a quick, friendly answer about where their package is. Your main focus will be customer support for order-related queries, specifically sending order tracking updates whenever shoppers ask. Here’s what I need from you: • Monitor the WhatsApp Business chat during the agreed-upon hours. • Pull the latest tracking information from our system or the courier’s site. • Reply in clear, courteous Bahasa Indonesia (or English if the customer writes in English) with the current status and any next steps. • Keep a simple log so I can see which tickets were answered and whether follow-up is required. Fast response time and an eye for detail are crucial. If you’re familiar with WhatsApp Web, basic order-management dashboards, or third-party tracking tools, mention it—those skills will help you start smoothly.
Project ID: 40465899
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18 freelancers are bidding on average $16 USD/hour for this job

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai
$20 USD in 40 days
8.3
8.3

Dear Employer, I have clearly read and understood your requirements. I am ready to start asap by responding to your whatsapp business messages professionally. Regards, Shyam.
$15 USD in 40 days
3.4
3.4

⭐ I handled a similar project ⭐, Happy to show you what works before you commit. An order-tracking chatbot was developed to provide customers with real-time package updates via WhatsApp. This approach aligns perfectly with your need to deliver quick and friendly order status replies in Bahasa Indonesia and English. Focused attention on monitoring queries and accurately pulling tracking information ensures smooth communication. Specializing in customer support automation, I emphasize performance, security, and delivering a polished user experience. Feel free to reach out for a free consultation. Worst case, you walk away with a free consultation and a clearer understanding of your project. Kind regards, Curtley
$18 USD in 14 days
1.4
1.4

Hi, I am fully prepared to manage your WhatsApp support inquiries with the speed, courtesy, and attention to detail required to keep your customers informed. I am highly proficient with WhatsApp Web, various order-management dashboards, and real-time tracking tools, ensuring I can provide accurate status updates and maintain your support log seamlessly in both Bahasa Indonesia and English. I am ready to step in immediately to deliver the reliable, friendly service your shop needs to maintain high customer satisfaction.
$15 USD in 40 days
1.4
1.4

Hi! I have experience handling customer support through WhatsApp Web and updating customers with accurate order tracking information quickly and professionally. I’m comfortable working with order dashboards and courier tracking tools, and I can respond in both Bahasa Indonesia and English based on the customer’s message. I’ll make sure every customer receives a fast, friendly reply while maintaining a clear log of answered tickets and pending follow-ups. I’m detail-oriented, reliable during support hours, and ready to help improve your customers’ shopping experience.
$15 USD in 40 days
0.6
0.6

✋ I can first create a sample customer support workflow and response format so you can review the communication style and tracking process before we begin full support handling ✋ I went through your requirement and you’re looking for reliable WhatsApp customer support focused specifically on handling order tracking and delivery-related queries for your online shop. I can help monitor your WhatsApp Business chat, provide quick and professional responses, and maintain organized tracking logs to ensure customers receive accurate updates without delays. Let’s connect and finalize the support schedule and workflow so I can start assisting your customers smoothly from day one.
$15 USD in 20 days
0.0
0.0

I can provide fast, friendly WhatsApp customer support by handling order-tracking inquiries professionally in both Bahasa Indonesia and English. I’m comfortable using WhatsApp Web, tracking dashboards, and courier systems to provide accurate updates while maintaining organized support logs. My focus is on quick response times, clear communication, and ensuring every customer feels informed and supported throughout their order journey. Best regards! Malaika Asad
$15 USD in 40 days
0.0
0.0

Hi! I’d love to support your customer service on WhatsApp. I have experience in handling customer inquiries and providing clear, friendly updates, so I’m comfortable responding to order-related questions and keeping customers informed. I’m detail-oriented when checking tracking information and make sure each reply is accurate and easy to understand. I’m familiar with WhatsApp Web and comfortable working with order systems and tracking tools. I can monitor chats consistently, respond quickly, and keep a simple log of all interactions for easy tracking and follow-ups. I primarily communicate in English, but I can also reply in Bahasa Indonesia using translation tools, making sure the message remains clear, polite, and natural for customers. I’m reliable, organised, and able to maintain fast response times while keeping everything well-documented. Looking forward to working with you.
$15 USD in 20 days
0.0
0.0

As an experienced professional in Data Entry & Management, I believe my skills are a great complement to your WhatsApp Order Support Assistant role. My fast and accurate typing speed of 60 words per minute will enable me to efficiently monitor WhatsApp Business chat, track order progression, and respond promptly to customer inquiries. In addition to my typing skills, I am also highly proficient in MS Excel and Google Sheets, a skillset that would be invaluable in data analysis and log maintenance related to your orders. Moreover, I have extensive experience in following instructions and maintaining impeccable records—a trait that directly ties into your requirement for precise tracking updates and a simple log system. Additionally, I bring a unique desirability in familiarity with state-of-the-art applications such as WhatsApp Web and basic order-management dashboards; skills acquired through my relentless pursuit of accuracy, quality, and timely delivery. I value clear communication and client satisfaction as top priorities, so you can be assured of not just competent service, but also reliable support across all aspects of online order management. With me handling your WhatsApp Order Support Assistant tasks, your customers will receive the friendly quick answers they need about their packages while maintaining the utmost order accuracy. Let's rock this endeavour together!
$15 USD in 40 days
0.0
0.0

Hello, I am interested in this project. I can handle WhatsApp customer support, check order tracking updates, and reply to customers politely in English. I am familiar with WhatsApp Web and can maintain simple logs for follow-ups. I am a quick learner, detail-oriented, and can provide fast responses to customers. Looking forward to working with you. Thank you, Pavana
$15 USD in 40 days
0.0
0.0

Hi, I’m interested in helping manage your WhatsApp customer support and providing fast, friendly order-tracking updates for your customers. I understand how important quick responses and clear communication are for online shops. I’m comfortable using WhatsApp Web, order-management dashboards, and courier tracking systems to check shipment status and respond professionally in both Bahasa Indonesia and English when needed. What I can provide: • Fast and polite customer responses • Accurate order tracking updates • Organized tracking/ticket logs for follow-up • Attention to detail and reliable communication • Consistent support during agreed working hours I’m organized, responsive, and ready to help improve your customer experience with smooth and professional support. Looking forward to working with you. Best regards, Md Babul
$15 USD in 48 days
0.0
0.0

Hello, I’d love to support your online shop as a customer support virtual assistant. In my current remote role, I handle high-volume guest communication daily, including responding quickly to inquiries, providing updates, resolving concerns, and keeping conversations professional and friendly even during busy periods. Fast response time and clear communication are already a major part of my daily workflow. I’m very comfortable using WhatsApp Web, tracking systems, spreadsheets, and online dashboards to monitor updates and keep records organised. I also have experience maintaining logs and following up on unresolved issues to ensure nothing gets missed. I understand how important it is for customers to receive timely tracking updates and feel attended to, especially when waiting for deliveries. I’m detail-oriented, reliable, and able to manage multiple conversations while keeping responses accurate and polite. I’d be glad to support your customers and help create a smooth and positive experience for them.
$15 USD in 40 days
0.0
0.0

Hi! I'd love to help keep your customers happy and informed. I'm a detail-oriented professional with experience in operations and customer-facing communication. Here's how I'd handle this for you: WhatsApp monitoring — I'm comfortable with WhatsApp Web and will stay on top of incoming messages during agreed hours, ensuring no query goes unanswered. Tracking updates — I'll pull tracking data from your system or courier sites and relay it to customers in clear, friendly Bahasa Indonesia (or English, as appropriate). Ticket log — I'll maintain a clean, up-to-date log (Google Sheets or your preferred format) noting each query, the response given, and any follow-up needed — so you always have full visibility. My background in operations and administration means I'm used to managing multiple tasks simultaneously with accuracy and a calm head. Fast response time and attention to detail are second nature to me. I'm ready to start immediately and would be happy to do a short trial shift so you can see my work firsthand. Looking forward to supporting your shop and your customers!
$16 USD in 50 days
0.0
0.0

As an AI data annotation and content operations specialist, I've developed a deep understanding of the importance of fast, accurate communication. My experience in managing annotation workflows and training team members to deliver high-quality work within tight deadlines has honed my customer support and data entry skills, making me a perfect fit for your WhatsApp Order Support Assistant role. Drawing from my project management background, I know the value of efficient tracking and reliable reporting. I can assure you that not only will I provide quick updates to your customers about their orders, but also maintain a comprehensive log for you to overview which tickets were answered and any potential follow-up required. My proficiency in Bahasa Indonesia and English further supports successful communication between us, and with your valuable customers. Let me put my time management skills into action for your business; allowing every client who uses WhatsApp for ordering to receive a speedy, cordial response will ensure enhanced customer satisfaction and repeat business.
$15 USD in 40 days
0.0
0.0

Hi, I can handle your WhatsApp order support and keep customers updated on their packages. I have experience with customer support and fast response times. I’m comfortable checking tracking numbers on courier sites, replying in clear English, and logging every inquiry so nothing gets missed. For your shop I will: 1. Monitor WhatsApp Business during agreed hours and reply fast to order questions 2. Pull tracking info from courier sites and send clear status updates to customers 3. Keep a simple log of tickets answered + follow-ups needed I type clearly in English and can learn Bahasa Indonesia basics for common replies if needed. I’m reliable, detail-focused, and available for consistent shifts. I can start right away and cover your peak hours. Let’s do a 1-day trial so you can see my response speed. Rate: $17/hr Best, Ronaldo
$17 USD in 40 days
0.0
0.0

Sulawesi Selatan, Indonesia
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