Suljettu

Customer Experience Specialist -India

We (freelancer.com) have an exciting opportunity for an experienced Cusomter Experience Specialist to join our team and be part of this amazing project during an amazing growth period.

Responsibilities:

Communicate with customers, and liaise their service requests to our professional teams to drive the best course of action for their resolution

Proactively engage with customers and facilitate their service requests by updating on their service request status through KCI

Use different communication tools to enhance customer experience

Collaborate with other team members and departments to generate greater knowledge and contribute to an enhanced customer experience

Build up your customer service skills and develop your professional expertise

Execute and take ownership of the end-to-end experience or “journey” of customers

Demonstrated proficiency in multi-channel support (primarily written communication via email, phone) to customers throughout every stage of their journey

Set clear expectations for customers about their cases, troubleshoot (if any) service issues; and document pertinent information to ensure continuity of care throughout till case closure, inform those that require escalation to the Escalation Manager for input/feedback.

Define a complete road map for scoring high NPS for the business, ideate the complete strategy, implement and deliver NPS above other partners

Work deeply with relevant stakeholders and lead the projects to the targeted sNPS scores

Identifying customer needs and taking proactive steps to maintain positive experiences by aligning process improvements and redefining of the existing processes

Evaluating customer feedback, documenting both customer compliments and complaints.

Requirements:

Excellent customer service instincts; prioritizes and champions customer delight

Knowledge and proficiency in Google Workspace

Excellent written and verbal communication skills and ability to adjust written and verbal communication to fit a variety of situations, audiences

Track record of success working remotely but a team player to deliver high-quality customer experiences and achieve key performance metrics

Track record of getting a variety of things done with both speed and accuracy; extremely high attention to detail, even when pivoting among multiple channels and tasks

Ability to work under pressure & ability to flex working hours in order to meet business objectives

Organized and methodical with problem-solving ability

Exceptional courtesy, patience, and an overall “people person”

Excellent interpersonal skills and customer-centric approach to establish rapport, credibility, and relationships with customers & stakeholders

Taidot: Customer Experience, Asiakaspalvelu, Asiakaspalvelu, Customer Retention

About the Client:
( 6 arvostelua ) vancouver, Canada

Projektin tunnus: #32735242

13 freelanceria on tarjonnut keskimäärin ₹27731 tähän työhön

harold080792

Hello, Hire me! I have 7 years of experience in the customer service industry and I am confident I am the best fit for the job. I assure you that all queries, concerns and issues of your customers will be addressed p Lisää

₹50000 INR 7 päivässä
(0 arvostelua)
0.0
wmakorre2

Hello there! I have read your project requirements and I am the best fit for this role. I have been a customer experience executive with a telecommunication company for three years now and the skills on customer suppo Lisää

₹35000 INR 7 päivässä
(1 arvostelu)
0.0
owosenimustapha1

I am writting to apply for the post of a customer support. The role is very appealing to me and I think I am the perfect match for the job. I'm an experienced customer support and I Can offer my great skills for your Lisää

₹30000 INR 7 päivässä
(0 arvostelua)
0.0
amitpassion2038

I have read and understood all your project details and I feel myself the best candidate to complete this project with 100% accuracy.I have got good command over English both written and verbal. I have vast amount of e Lisää

₹25000 INR 7 päivässä
(0 arvostelua)
0.0
vkumar444342

Hello, I am Vikas, always alert and comfortable about my work, I complete my work on time with great care, so you can rest assured and give your work to me.

₹20000 INR 6 päivässä
(0 arvostelua)
0.0
gowdadevarahatti

Hi, this is swaraj iam working in a software company I need to get side income so iam working as an freelancer.

₹25000 INR 7 päivässä
(0 arvostelua)
0.0
shanyousaf92

Dear Recruiter, As an experienced Customer Service Representative, the advertisement for Customer Service Representative with Your company sparked my interest. When reviewing the position requirements and your organiz Lisää

₹12500 INR 7 päivässä
(0 arvostelua)
0.0
celestialmanigo

Great day! I am sincerely interested in getting this job. I’m a self-driven go-getter who is always on the go to showcase my skills, attitude, and abilities. I am confident that I can deliver what the job needs with Lisää

₹25000 INR 1 päivässä
(0 arvostelua)
0.0
cesarclavijo92

Accuracy in responding to clients Total dedication to accomplish client satisfaction I have vast experience in client service Great ability to learn what I might not know High concentraron to details and stakeholders r Lisää

₹25000 INR 7 päivässä
(0 arvostelua)
0.0
rinkuramesh3

Good day, I have worked in Customer Experience unit for 14 years at a Bank in Dubai. Our main task included communicating with customers via channels i.e. phone, letter, email and chat. We also mystery shopped customer Lisää

₹30000 INR 30 päivässä
(0 arvostelua)
0.0
soniasachdeva645

Greetings ‼️ I am really interested in this project as I am an experienced candidate would like to join immediately. Looking forward to hear from you. Thanks and regards. Sonia

₹23000 INR 7 päivässä
(0 arvostelua)
0.0
yfromfreelancin5

Hi there, I am based in India and was waiting for such a great opportunity to come my way which allows me to meet and exceed customer expectations. I would love to be a part of your team and contribute my share of expe Lisää

₹35000 INR 7 päivässä
(0 arvostelua)
0.0
sana3874

Since I have experience in customer service field this will help me to complete my task without compromising quality. I have ability to work in challenging environment. I always take care customer needs and work on to Lisää

₹25000 INR 7 päivässä
(0 arvostelua)
0.0