A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players in behave of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team’s services.
Solve game related issues for the players via online ticketing system
Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
Manage and collect players' feedback on CS channels and community pages.
Compile reports for major questions and key CS metrics tracking.
Proven work experience of 2+ years in the game industry.
Proven work experience of 2+ years as a Customer Service Representative.
Experience as a Community Manager a plus.
Has passion for online/mobile games.
Has experience using ticketing/ email systems such as Helpshift, etc.
Can work under minimal supervision.
Ability to multitask.
Ability to understand player’s concerns or situations easily.
Ability to handle difficult players in a professional and polite manner.
Amenable to work on a shifting schedule. (Weekends and night shift schedule).
Interested applicants: Please send a proposal along with a copy of your latest resume with email address. Thank you!
9 freelanceria on tarjonnut keskimäärin $517 tähän työhön
Hallo perkenalkan nama saya ferdian dari indonesia, saya sangat tertarik dengan perusahaan ini karena saya sangat hobi bermain game, maka jangan lupa pilih saya trimakasih