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English Game Operation Specialist

Position Overview:

A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players in behave of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team’s services.

General Responsibilities:

Solve game related issues for the players via online ticketing system

Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.

Manage and collect players' feedback on CS channels and community pages.

Compile reports for major questions and key CS metrics tracking.

Position Requirements:

Proven work experience of 2+ years in the game industry.

Proven work experience of 2+ years as a Customer Service Representative.

Experience as a Community Manager a plus.

Has passion for online/mobile games.

Has experience using ticketing/ email systems such as Helpshift, etc.

Can work under minimal supervision.

Ability to multitask.

Ability to understand player’s concerns or situations easily.

Ability to handle difficult players in a professional and polite manner.

Amenable to work on a shifting schedule. (Weekends and night shift schedule).

Interested applicants: Please send a proposal along with a copy of your latest resume with email address. Thank you!

Taidot: Asiakkuudenhallinta, Asiakaspalvelu, Sähköpostien käsittely, Asiakaspalvelu

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Tietoa työnantajasta:
( 0 arvostelua ) 9 East 91st Street, New York, Russian Federation

Projektin tunnus: #30098247

9 freelanceria on tarjonnut keskimäärin $517 tähän työhön

Aobien

Hello, I have great interest to work with you, I manage a One stop-shop Outsourcing Company based in the Philippines and we have outstanding service in Customer Service focusing to grow our clients startup business. Lisää

$250 USD 7 päivässä
(0 arvostelua)
0.0
hussainriju728

I AM A PROFESSINOL DATA ENTRY SCIENTISTS. I CAN COMPLETE THE WORK WITH IN THE TIME .I AM A VERY HONEST PERSON AND A GOOD COMMUNICATY SKILL.

$500 USD 5 päivässä
(0 arvostelua)
0.0
sanjayint

Hey! I am Sanjay I've have been into customer support and have also worked as a team leader. I have an experience of 4+ years. I am also familiar with gaming and have been played multiple game like multiplayer FPS Valo Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
mrla11

I am a programmer with over 17 years of experience I can work as a game operation specialist. Please contact via chat to discuss further.

$750 USD 21 päivässä
(0 arvostelua)
0.0
Akku51

Hey this is Akshay. :) *2 REASONS on why you should consider hiring me!* Here's my LinkedIn profile:- [login to view URL] And link to my resume:- [login to view URL] One:- I'm a Versatile Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
ferdian11

Hallo perkenalkan nama saya ferdian dari indonesia, saya sangat tertarik dengan perusahaan ini karena saya sangat hobi bermain game, maka jangan lupa pilih saya trimakasih

$500 USD 7 päivässä
(0 arvostelua)
0.0
MRRAID07

i have experience of online gaming community for about 3 to 4 years in both pc and mobile games.i can solve the problems of gamers with there game perfectly. but one thing i have not that much experience in customer se Lisää

$250 USD 5 päivässä
(0 arvostelua)
0.0
Cpalacpac

Hi there, I am the one you are looking for. I have 3 years experience in customer service industry and has experience in ticketing system + I also have experience in many games (MMORPG, MOBA, MMOFPS...) in all platform Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
Jamurash84

Hello there! Thank you for posting this amazing job, I am excited to see postings like these. My name is Damir and I am the best fit for your role, I worked for a company with more than 30M (5CA,Epic Games-Fortnite) Lisää

$900 USD 1 päivässä
(0 arvostelua)
0.0