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CRM System / Ticket System required

Hello

we need a basic CRM / ticket system with the following specifications:

Customer support

Customer support shall be able to send email to prospects out of system

All the email history shall be stored in the system

There must be possibility to upload files and make comments to the ticket (only internal that are not send to customer)

Customer support shall be able to create prospects in a customer database, they have contacted (by phone or email) and schedule a retargeting if required.

Tech Support

Once sales has generated a lead the ticket must be assigned to a specific member of the tech support.

There should be an option that tech support sees all the email history and an option that he only sees the internal comments.

There should be an option that tech support can directly communicate with customer and another option that tech support can only ask the customer support to email the customer.

We need a really basic system. We would prefer an open source system.

please let us know the name of the system and the costs to confgure it.

Taidot: Asiakkuudenhallinta

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Tietoa työnantajasta:
( 12 arvostelua ) Dachau, Germany

Projektin tunnus: #15105535

16 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön

auriclesoft09

Hi, We are quite confident that we can accomplish the project as per your requirement. We read your requirement and you should go for any cloud based CRM software (Like SugarCRM, vTigerCRM, Zoho CRM etc). We have Lisää

€1125 EUR 3 päivässä
(11 arvostelua)
5.4
RameshMarand

Hello, Hope you are doing fine. Well I have gone through the project requirement regarding the crm for the ticket system. We at shaligram infotech have the good team of the website developer who can help you with Lisää

€1077 EUR 5 päivässä
(1 arvostelu)
1.0
ruwanjayawardena

Hi..Have a Good Day, Pls Contact me via freelancer chat.I need to discuss more about your project requirement in detail. I'm standalone custom php developer. Thank you. Relevant Skills and Experience # Proposed Miles Lisää

€555 EUR 15 päivässä
(0 arvostelua)
0.0
avishiktadas

Proposal requirement finalization & signup. We will follow a waterfall approach where prototype will be shown at 3 steps. Will be based on .NET technology. Train the trainer included. Relevant Skills and Experience Ex Lisää

€355 EUR 10 päivässä
(0 arvostelua)
0.0
poojamishra13

Hi, i will provide you fully functional CRM/Ticket management application. Please come on the chat for further discuss about project. Thanks Relevant Skills and Experience CRM, PHP, MYSQL Proposed Milestones €155 EU Lisää

€155 EUR 3 päivässä
(0 arvostelua)
0.0
pixelagency1

Hello! My name is Alex. I checked your requirements and have a proposal as well as some questions that we should discuss. The price is negotiable. We will agree on the final quote after discussion. Relevant Skills Lisää

€1555 EUR 30 päivässä
(0 arvostelua)
0.0
€155 EUR 3 päivässä
(0 arvostelua)
0.0
itsabacus

Hi, We understand that you need following modules to be built CRM Tech Support Ticket System please suggest a time when we can provide a demo and discuss your requirements in details. Relevant Skills and Experience We Lisää

€200 EUR 3 päivässä
(0 arvostelua)
5.2
webskillssl

Hello, I have the perfect script to provide the solution fast and cost-effective. The name is bncms and I have developed it, its a backendscript and framework for CRUD and CRM. Relevant Skills and Experience I have Lisää

€1111 EUR 3 päivässä
(0 arvostelua)
0.0
mayankinnovative

A proposal has not yet been provided

€440 EUR 6 päivässä
(0 arvostelua)
0.0
BargadSoftware

My suggestion is to go for SugarCRM as it has ticket and case management system. [login to view URL] Relevant Skills and E Lisää

€277 EUR 20 päivässä
(0 arvostelua)
0.0
ozvidtech

Hi We have developed many CRM [login to view URL] few applications listed below are similar to your requirements. Relevant Skills and Experience [login to view URL] [login to view URL] [login to view URL] http://yo Lisää

€333 EUR 3 päivässä
(0 arvostelua)
0.0
SuKoi

A proposal has not yet been provided

€555 EUR 7 päivässä
(0 arvostelua)
0.0
MakhijaRavi

I have gone through your details & we can develop a perfect CRM as per your needs. I know that you want ready made system but if you want exact same CRM with above features then we need to develop it Relevant Skills a Lisää

€666 EUR 15 päivässä
(0 arvostelua)
0.0
aymenabdessalemd

A proposal has not yet been provided

€203 EUR 5 päivässä
(0 arvostelua)
0.0
TechTexas

We have a readymade Ticketing system, which is easy to operate and cost effective Relevant Skills and Experience We are a group experienced IT professionals having avg 25yrs IT globally. We have a ready-made ticketing Lisää

€277 EUR 3 päivässä
(0 arvostelua)
0.0