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Case Management Reporting

I am trying to report on the usage during this last week (Monday, 6/18 through Friday, 6/22) for the Investor Services associates listed in the attached email. They are part of the pilot group that should be taking calls exclusively in Salesforce and routing cases from IS to Client Services processing/operations groups.

I would want to know:

· whether these associates logged on throughout the week

· how many cases they created - either ones they closed (i.e., one and done) or routed to back office

· any other variables you think would contribute to the usage story I am trying to tell (i.e., no one did anything, lots of cases were created and closed, something in between, etc.)

Taidot: Asiakkuudenhallinta, Salesforce.com

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Tietoa työnantajasta:
( 11 arvostelua ) college park, United States

Projektin tunnus: #17217902

Myönnetty käyttäjälle:

HarshaBR

I am a PD1 and ADM 201 certified salesforce developer. The scope of the project:- [login to view URL] find the list of Users who belong to Investor service group and logged in cases in the week of 06/18 to 6/22

$50 USD 1 päivässä
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7 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön

singhalp

Hi There, I've carefully read the job description. I can certainly help you out in this, I am a seasoned Salesforce Consultant/Developer with 6+ years of experience. I am highly trained Salesforce® certified with a str Lisää

$111 USD 1 päivässä
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vijaysingh109

Hi I am salesforce certified integration and deployment architect came up with 9+ years of rich experience, For more details please visit my profile, message me if we can talk?

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ShreyShrma

Hello, Hope you are doing well :) I would love to have the opportunity to discuss your project with you. May I ask about your Salesforce edition? We have worked on environments of companies like “Deloitte” Lisää

$100 USD 3 päivässä
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PlanForce

I am certified salesforce application architect. I can do your job let's chat

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$100 USD 1 päivässä
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$35 USD 1 päivässä
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