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Customer Success Rep/Content Creator (Remote Position)

Join the Trove team!

Trove is a Shopify app who recovers abandoned shopping carts for eCommerce stores. What does this mean? Well, say you’re a shopper who’s looking for a new watch. You are on your phone shopping around when you add a new timepiece to a cart on an online store. At that moment, you realize that you left your wallet in your car. As you’re already in bed for the night, you close out of the store. This is where Trove comes in. You then receive an email that is a reminder to purchase the watch – then a message directly through Facebook messenger the next day when it’s a more convenient time to check out. You check out and the store makes their sale that otherwise would have been lost. Shopify is used by over 15,000 Shopify stores and recovers over $3M in abandoned carts monthly.

Job Description:

This role is a hybrid that combines Customer Success responsibilities with content creation. You should live and breathe to assure every customer is happy with Trove – as well as hold a passion of creating content that tells our story in a strong way.

As a Customer Success Rep/Copywriter you will:

•Reply to basic customer support tickets to make sure all customers are happy with Trove – handling issues such as basic trouble shooting, pricing, and general questions

•Proactively reach out to Trove subscribers to assure they are successfully using Trove to their advantage

•Write articles/blogs on a weekly basis to maintain fresh content

•Stay on top of eCommerce trends to ideate and create/assisting in creating content such as infographics, charts, videos, etc

•Assist with major products when extra help needed

Requirements:

Trove is based out of the USA but as this is a remote position, we will entertain candidates who are able to work remote from anywhere.

•Strong English skills – both written and oral communication

•Writing skills – ability to regularly write 1,500-2,000 word articles on industry trends

•Ability to learn the ins and out of Trove app to aid in basic troubleshooting

•Passion for customer success

•SEO knowledge a plus

•Creative/design experience a plus

•Team player – positive attitude, start up mentality with “big thinker” mind

This is a 40 hour a week position that pays between $1,500-2,000 USD

Taidot: Content Strategy, tekstisuunnittelu, Asiakaspalvelu, Asiakaspalvelu, Digital Marketing

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Tietoa työnantajasta:
( 0 arvostelua ) United States

Projektin tunnus: #15625313

10 freelancers are bidding on average $1782 for this job

2500 $ USD 30 päivässä
(148 arvostelua)
7.0
1500 $ USD 3 päivässä
(207 arvostelua)
7.1
Zackkhan19

Dear Trove Team, I am one of the TOP writers here on this site. In 2006, i was a quality assurance executive for TRG and was responsible for over 900 agents, for Charter Communications USA. Relevant Skills and Experie Lisää

2500 $ USD 30 päivässä
(92 arvostelua)
7.0
1500 $ USD 30 päivässä
(58 arvostelua)
6.0
tunmack

HELLO THERE, DID YOU FIND SOMEONE? I'm a fresh graduate with great English skills (both communication and writing skills). I am currently unemployed and I can take up this position on a full-time basis. I am delighted Lisää

1500 $ USD 30 päivässä
(16 arvostelua)
4.8
sarbjeet911

Hello Sir/Madam, Ready to start working with you.I have done similar type of work for many clients. Recently I completed a similar project for WPGroupbuy website. Relevant Skills and Experience I love to build long te Lisää

1500 $ USD 30 päivässä
(1 arvostelu)
4.3
1500 $ USD 30 päivässä
(8 arvostelua)
3.7
1777 $ USD 30 päivässä
(9 arvostelua)
3.3
Technolinks

Hello, Greetings from #TLN. I'm a highly motivated internet marketing professional offering several years of experience in advertising on a multitude of digital platforms and social media networks. Creativity, the Lisää

1540 $ USD 30 päivässä
(0 arvostelua)
0.0
goldenstar0406

Hi,dear. I am a senior software developer/marketter. I have just checked your project report, I can complete this project. Thanks. Relevant Skills and Experience Content Strategy, Copywriting, Customer Service, Custom Lisää

2000 $ USD 30 päivässä
(0 arvostelua)
0.0